Apple has begun requiring users to input an Apple ID when making Genius Bar appointments, reports TechCrunch. Previously, Apple only asked for a name, address, and email to book an appointment.

geniusbar
According to TechCrunch, the new policy is designed to unify user actions within Apple's ecosystem, provide better customer service to people visiting the Genius Bar, and cut down on no-show appointments.

An additional reason for this change, we understand, is to give the control of a Genius Bar appointment to a user directly, who must know their credentials and enter them before being able to confirm a payment. There is also the convenience of having a customer's data automatically filled out with a simple entry of the Apple ID. This should allow Geniuses to reference past purchases and access warranty info and dates much easier as well.

Along with the Apple ID requirement, Apple has been making other significant changes to its customer policies in recent months, launching a redesigned AppleCare website with 24/7 live chat support in August and implementing new AppleCare+ fees earlier this week.

Top Rated Comments

ViP3l2 Avatar
140 months ago
It also has to do with scalpers in China booking all of the very few appointments and then selling them for a profit upwards of $2000 a week.
Score: 9 Votes (Like | Disagree)
OriginalMacRat Avatar
140 months ago
Mba

Some middle manager probably decided they could score a quick bonus on account growth and then started looking for a way to pad the metrics.
Score: 5 Votes (Like | Disagree)
AnonMac50 Avatar
140 months ago
This move actually inconveniences me.
Score: 5 Votes (Like | Disagree)
Bear Avatar
140 months ago
This move actually inconveniences me.
How?
Score: 4 Votes (Like | Disagree)
Michaelgtrusa Avatar
140 months ago
I see no issue with this move.
Score: 3 Votes (Like | Disagree)
jayducharme Avatar
140 months ago
Sure, but what if you wanted to ask the Genius Bar how to create an Apple ID?:confused:

Then you should get an Android device. :D
Score: 2 Votes (Like | Disagree)

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