Letter to Brazilian Apple Repair Centers Suggests June 2013 Policy Changes?

by

AppleInsider has obtained a letter supposedly sent to Brazilian Apple Authorized Service Providers suggesting that new policies regarding iPhone and iPad repairs will begin soon.

Though the letter is taken out of context and has been roughly translated via Google Translate, it suggests that AASP's in Brazil will soon begin repairing broken iPad glass panels and performing more in-depth repairs on iPhones with details of that plan being sent in June 2013.

Brazilaasp

2. iPad Repair - We will soon begin to repair iPad glass. Further details will be sent next week.

3. iPhone Repair - The Changing Patterns of exchange for repair within AASP will be a reality, with details of the plan to be sent in June '13.

4. iPhone - In case of repair under warranty given independently of purchase, all iPhones should led to an AASP and not back to one carrier was bought.

A previous report suggested that Apple would be making changes to its global AppleCare system, including Apple Stores replacing more iPhone parts rather than replacing broken units with an entirely different device.

Top Rated Comments

ivanozerov Avatar
100 months ago

My Applecare covers 2 replacements for damage. I will accept nothing less.


Nope.

Your AppleCare Plus covers two service events due to accidental damage from handling, during both of which Apple is required to "...(i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered iPhone with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product."

I read through the T&C when the rumor of new AppleCare came out and was interested to find that clause.
Score: 3 Votes (Like | Disagree)
bobbytallant Avatar
100 months ago
I wonder if Apple's emphasis on repairing existing devices rather than replacing them for new/refurbs, will mean there will be a greater range of out of warranty repair costs for customers?

For example the out of warranty cost in the UK for an iPhone 5 (regardless of what the reason for the iPhone being out of warranty) with the VAT is around £200, but surely Apple couldn't justify that amount if they are just replacing the screen/not the whole device. They might for example charge £100 for a screen replacement, whereas in the case of a water damaged iPhone (where the whole thing I assume would still need to be replaced), they would charge closer to £200.

In my experience Apple reps have always stated they replace rather than repair as they want to reduce the amount of time (or hassle) when the customer is without their working Apple product, and this together with the fact that you usually get a new/refurb device, in my exp has always been well received by customers (like me). So it really does depend if they can keep their repair times and the quality of their repairs up to scratch whether this will be successful IMO.

I think I read in the previous Macrumors report that they hope to save $1bn as a result of a future emphasis of repairing rather than replacing devices which is obviously a lot of money, but they are potentially staking a very significant part of their own customer satisfaction records/reputation - which in the past they have traded off.
Score: 2 Votes (Like | Disagree)

Top Stories

magsafecasedangle

Apple Elaborates on Potential for iPhone 12 and MagSafe Accessories to Interfere With Implantable Medical Devices

Saturday January 23, 2021 2:42 pm PST by
Since the launch of iPhone 12 models in October, Apple has acknowledged that the devices may cause electromagnetic interference with medical devices like pacemakers and defibrillators, but the company has now shared additional information. Apple added the following paragraph to a related support document today:Medical devices such as implanted pacemakers and defibrillators might contain...
Top Stories 44 Feature

Top Stories: 'Thinner and Lighter' MacBook Air, Smaller iPhone 13 Notch, iOS 14.4 Incoming

Saturday January 23, 2021 6:00 am PST by
We continued to hear a lot more about Apple's plans for its Mac lineup this week, including word of a high-end redesigned MacBook Air and the return of an SD card slot as part of the upcoming MacBook Pro redesign. It also sounds like Apple has been working on Face ID for Mac, but it won't be appearing in a redesigned iMac this year as originally planned. This week also saw rumors about the...
bloodoxygenapplewatch

Apple Watch Series 7 Rumored to Feature Blood Glucose Monitoring

Monday January 25, 2021 5:05 am PST by
The Apple Watch Series 7 will reportedly feature blood glucose monitoring via an optical sensor, according to ETNews. The report, which mainly focuses on the blood glucose capabilities of the Samsung Galaxy Watch 4, explains that Apple is intending to bring blood glucose monitoring to the upcoming Apple Watch Series 7 using a non-invasive optical sensor. Measuring blood glucose levels,...
maxresdefault

Microsoft Touts Surface Pro 7 as 'The Better Choice' Over MacBook Pro in New Ad

Saturday January 23, 2021 11:02 am PST by
Microsoft yesterday shared a new ad on YouTube titled "Microsoft Surface Pro 7: The Better Choice," in which the company compares its tablet computer to Apple's 13-inch M1 MacBook Pro, as spotted by MSPoweruser. The ad highlights the Surface Pro 7's touchscreen and included stylus as opposed to only a "little bar" (the Touch Bar) on the MacBook Pro. Other advantages of the Surface Pro 7...
airpods galaxy buds comparison

Samsung Galaxy Buds Pro vs. Apple AirPods Pro

Friday January 22, 2021 2:34 pm PST by
Samsung in January unveiled new flagship Galaxy S21 smartphones and alongside the new phones, introduced the $200 Galaxy Buds Pro, which are priced at $199 and offer Active Noise Cancellation. Subscribe to the MacRumors YouTube channel for more videos. These new Galaxy Buds Pro are clearly designed to compete with Apple's AirPods Pro, so we thought we'd compare the two sets of earbuds in our...
2021 mbp sd slot feature2

Bloomberg: Next MacBook Pro to Feature SD Card Reader

Friday January 22, 2021 7:50 am PST by
Last week, reputable analyst Ming-Chi Kuo outlined his expectations for new 14-inch and 16-inch MacBook Pro models later this year, including the return of the MagSafe charging connector, the removal of the Touch Bar, a new flat-edged design, and the return of more ports built into the notebooks for expanded connectivity. A concept of a modern MacBook Pro with an SD card reader Kuo did not...
time to walk apple watch

Apple Fitness+ Feature 'Time to Walk' Launching Soon With Audio Stories From Special Guests

Saturday January 23, 2021 7:13 pm PST by
Earlier this week, Apple seeded the watchOS 7.3 Release Candidate, which is typically the final beta version of a software update. The release notes for the update list a new "Time to Walk" feature for Apple Fitness+ subscribers, described as "an audio experience in the Workout app where guests share inspiring stories as you walk." Apple Fitness+ subscribers will be able to open the Workout...
Flat MacBook Air Feature

Bloomberg: Apple Working on 'Thinner and Lighter' High-End MacBook Air With MagSafe, Could Launch in Second Half of 2021

Friday January 22, 2021 3:34 am PST by
Apple is working on a "thinner and lighter" version of the MacBook Air that the company plans to release during the second half of this year at the earliest or in 2022, according to a new report by well-connected Bloomberg journalist Mark Gurman. It will include Apple's MagSafe charging technology and a next-generation version of the company's in-house Mac processors. Apple has discussed...
q4 2020 mac growth feature

Mac Sales Skyrocketing After M1 Launch

Tuesday January 19, 2021 3:00 am PST by
Apple's worldwide Mac shipments grew massively in the fourth quarter of 2020 after the launch of three new Macs with the M1 chip, according to new PC shipping estimates shared by Gartner. Apple shipped an estimated 6.9 million Macs, up from the 5.25 million it shipped at the same time in 2019, marking significant growth of 31.3 percent. In spite of the growth of Mac sales, Apple remained...
apple time to walk apple watch airpods 01252021 inline

Apple's New 'Time to Walk' Feature Launches Today for Fitness+ Subscribers

Monday January 25, 2021 6:30 am PST by
Apple today officially introduced Time to Walk, a new feature for Apple Fitness+ subscribers with audio stories from influential people that Apple Watch users can listen to with AirPods or other wireless headphones while walking. Time to Walk episodes will be automatically downloaded to the Apple Watch with a Fitness+ subscription, and users can start an episode directly from the Workout...