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FixYa Study Finds Apple Smartphones to be the Most Reliable

Friday February 22, 2013 11:44 am PST by Juli Clover
FixYa, a site that provides consumer generated troubleshooting tips, today released a "Smartphone Reliability Report" that compares user complaints on smartphones from Apple (iPhone), Samsung (Galaxy), Nokia (Lumia), and Motorola (Droid).

Based on the reported problems, which come from a database of 30 million users, FixYa assigned a dependability score to each manufacturer. According to FixYa's rankings, Apple products were the most reliable, with the fewest reported problems.
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Apple received a dependability score of 3.47, a good deal higher than the 1.21 that Samsung received. Nokia and Motorola received scores of 0.68 and 0.13, respectively. To get these scores, the site used 722,558 troubleshooting questions from smartphone owners, normalized the data for relative marketshare, and analyzed the data to determine reliability.
Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.
Of the complaints that were made about Apple's iPhones, battery life was the number one problem, making up 35 percent of user issues. A lack of new features was the second biggest complaint, while no customizability and WiFi problems were also brought up.

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In the past, battery life has been a significant issue for iPhone owners. Most notably, iOS 5 had bugs that affected battery performance, which Apple later fixed. The iPhone 5 has also had battery issues, particularly when using the phone in areas with a weak signal.

As for Apple's competitors, FixYa users had complaints about Samsung's microphone and speaker issues, Motorola's touchscreen, and Nokia's load response times.
[ 101 comments ]


Top Rated Comments

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komodrone
74 months ago

Now if only Samsung could copy Apple's reliability ...


Rating: 37 Votes
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a.phoenicis
74 months ago
In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability?

Or did I miss something?
Rating: 31 Votes
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camnchar
74 months ago
Now if only Samsung could copy Apple's reliability ...
Rating: 19 Votes
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Skika
74 months ago

I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.


Yeah ,thats not a phone.
Rating: 11 Votes
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Hurst
74 months ago
Yup

Yup.....it just works!!!:)
Rating: 7 Votes
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phillipduran
74 months ago

I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.


Is that rocking from side to side from the massive size of that huge phone? :D

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Yeah ,thats not a phone.


That's no phone. . . :confused:

I've got a bad feeling about this. ;)
Rating: 7 Votes
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1080p
74 months ago
I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.
Rating: 5 Votes
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tevion5
74 months ago
Can't connect wifi? With an apple device? Broadcom hardware is hands down the most reliable stuff I've ever used. My mac and iPhone outperform all my other devices for ease of connection and even range. All these monsters with big visible antennas and my MacBook Pro gets a better range than almost all of them.

If you need need connecting wifi, I think you need help with a lot of things.
Rating: 5 Votes
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Nightarchaon
74 months ago
Ya hearing this APPLE ?? add 3mm and a few grams to the thickness and weight of the next phone and double the damn battery life.

break that anorexic cycle

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Yup.....it just works!!!:)


Until the battery runs flat around midday, then it just sits there
Rating: 5 Votes
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pandamonia
74 months ago

But 1080p got the Note II because of poor battery life on the iPhone 5 and the chart shows even worse battery life on the Note II. I'm confused...


removable battery trumps everything end of story
Rating: 5 Votes

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