Consumer Group Targets Apple's AppleCare Practices in Belgium

applecare2Apple is once again being targeted for its AppleCare policies in Europe, this time by Belgian consumer group Test-Aankoop/Test-Achats.

The organization filed a complaint against Apple yesterday with the Commercial Court of Brussels (via TechCrunch), claiming that the Cupertino-based company has not followed local consumer protection laws and has withheld information from consumers.

While electronics in the United States typically come with a one year warranty, the same products are also subject to a mandated two year coverage policy in European Union member states, although there are substantial differences between warranty coverage issued by Apple and the longer consumer protection coverage issued under EU directives.

According to the organization, Apple has failed to adequately disclose the details of the law to consumers, instead choosing to push its AppleCare Protection Plan extended warranty.

Test-Aankoop/Test-Achats was originally one of 10 European organizations that teamed up to reprimand Apple for its AppleCare practices, but the consumer group decided to move on with an official suit because Apple has "remained deaf" to demands.

Apple faced a similar lawsuit in Italy, which was resolved just last month. Apple was forced to pay more than $1.4 million in fines, in addition to modifying its website and ceasing the sale of AppleCare in Italian Apple Stores.

Popular Stories

iOS 26 on Three iPhones

iOS 26's Liquid Glass Design Draws Criticism From Users

Wednesday September 17, 2025 2:56 pm PDT by
It's been two days since iOS 26 was released, and Apple's new Liquid Glass design is even more divisive than expected. Any major design change can create controversy as people get used to the new look, but the MacRumors forums, Reddit, Apple Support Communities, and social media sites seem to feature more criticism than praise as people discuss the update. Complaints There are a long...
iOS 26

iOS 26.1 to iOS 26.4: Here Are 5 New Features to Expect on Your iPhone

Tuesday September 16, 2025 11:17 am PDT by
iOS 26 was finally released on Monday, but the software train never stops, and the first developer beta of iOS 26.1 will likely be released soon. iOS 18.1 was an anomaly, as the first developer beta of that version was released in late July last year, to allow for early testing of Apple Intelligence features. The first betas of iOS 15.1, iOS 16.1, and iOS 17.1 were all released in the second ...
M6 MacBook Pro Feature 1

Apple's Rumored MacBook Pro Redesign: 6 New Features Anticipated

Wednesday September 17, 2025 4:26 am PDT by
Apple in October 2024 overhauled its 14-inch and 16-inch MacBook Pro models, adding M4, M4 Pro, and M4 Max chips, Thunderbolt 5 ports on higher-end models, display changes, and more. That's quite a lot of updates in one go, but if you think this means a further major refresh for the ‌MacBook Pro‌ is now several years away, think again. Bloomberg's Mark Gurman has said he expects only a small ...
iOS 26 Glass Feature

iOS 26: The Top 100 New Features and Changes

Tuesday September 16, 2025 12:26 pm PDT by
Apple released iOS 26 on September 15, and it's now available for all iPhone users with a compatible device. There are a lot of changes and features to learn about, so if you want a quick, easy-to-read list that outlines what's new, we've got you covered. Design Liquid Glass design that reflects light and refracts what's underneath. It's system wide, with dynamic tab bars and toolbars...
ios 26 liquid glass dark mode

iOS 26 Liquid Glass Design Makes App Icons Look Crooked, Report Users

Wednesday September 17, 2025 4:55 am PDT by
iOS 26's new Liquid Glass interface has been criticized for making some content illegible in certain circumstances, and now the UI design is reportedly causing another unusual visual problem for some users. Liquid Glass adds subtle glowing effects to the corners of app icons, creating a dynamic glass-like appearance with depth and parallax effects. However, as noted by Gizmodo, this design...
AirPods Pro Firmware Feature

AirPods Pro 2 and AirPods 4 Get iOS 26 Features With New Firmware Update

Monday September 15, 2025 10:50 am PDT by
Apple today released updated firmware for the AirPods Pro 2 and the AirPods 4, introducing support for the new AirPods features that are included in iOS 26, iPadOS 26, and macOS Tahoe. The firmware has a build number of 8A356, and it replaces the current 7E93 firmware. With Apple's new software updates, the AirPods Pro 2 and the AirPods 4 support better audio quality for phone calls and...
iOS 26

iOS 26.0.1 Coming Soon, Likely With iPhone Air and iPhone 17 Pro Fix

Thursday September 18, 2025 9:17 am PDT by
Apple is preparing to release iOS 26.0.1, according to a private account on X with a proven track record of sharing information about future iOS versions. The update will have a build number of 23A350, or similar, the account said. It is likely that iOS 26.0.1 will fix a camera-related bug on the new iPhone Air and iPhone 17 Pro models. In his iPhone Air review, CNN Underscored's Henry T. ...

Top Rated Comments

Born Again Avatar
166 months ago
Interesting how people here back up the big corporation (apple) over the people

Oh wait this is macrumours
Score: 39 Votes (Like | Disagree)
Bubba Satori Avatar
166 months ago
"No, I am Belgian." Hercule Poirot
Score: 11 Votes (Like | Disagree)
clukas Avatar
166 months ago
Wether it's due to lack of knowledge, or something else, I've overheard several Apple store staff give away misleading information. Personally, I had a staff member and their manager (I requested confirmation) inform me that the UK Higher Education warranty scheme (which offers 3yr hardware warranty & 1yr telephone support free) doesn't exist. In fact, it does - you just have to order over the phone or online.
I often experienced apple staff (including apple geniuses) misleading customers in their stores. I actually think this is good and customers should be made clear what they purchase before they purchase so they can perform an educated decision. I don't think businesses should exploit the naivety of their customers.
Score: 10 Votes (Like | Disagree)
amoda Avatar
166 months ago
Are European consumers generally uninformed misfits? I don't live in Europe and even I know about the 2 year warranty. Just another frivolous suit to line the pockets of lawyers.

Wether it's due to lack of knowledge, or something else, I've overheard several Apple store staff give away misleading information. Personally, I had a staff member and their manager (I requested confirmation) inform me that the UK Higher Education warranty scheme (which offers 3yr hardware warranty & 1yr telephone support free) doesn't exist. In fact, it does - you just have to order over the phone or online.
Score: 10 Votes (Like | Disagree)
needfx Avatar
166 months ago
next stop, Greece

they insist of having a 1-year warranty in Greece while EU demands a 2-year stretch.

yes, Greece is still in the EU. For now.
Score: 9 Votes (Like | Disagree)
asiga Avatar
166 months ago
No matter how much I love Apple products, I don't understand why we're forced to accept the AppStore policies if we use the AppStore, but however Apple isn't forced to adhere to law in every country they operate.

I think this shouldn't be a matter of consumer groups claims, but simply that if you bought an Apple product in Europe and it fails during the second year, you should go to Apple and ask for the (mandatory by law) 2-year warranty. If they don't accept, then sue them.

I don't understand why selling on a country doesn't imply you accept that country law, while using the AppStore implies you accept the AppStore policies. Just absurd.
Score: 8 Votes (Like | Disagree)