Apple Tweaks Taiwanese App Store Terms to Formalize 7-Day Return Policy

Late last month, we noted that Apple had reportedly begun offering a seven-day window for "returns" on App Store purchases in Taiwan, a move made in response to a notice from government officials requiring Apple to comply with consumer protection laws requiring such return policies.


As reported by IDG News, Apple has now formalized that policy, updating its terms and conditions for the Taiwanese Mac App Store, App Store, and iBookstore earlier this week to include language outlining the policy.

You may cancel your purchase within seven (7) days from the date of delivery and iTunes will reimburse you for the amount paid, provided you inform iTunes that you have deleted all copies of the product. Upon cancellation you will no longer be licensed to use the product. This right cannot be waived.

The change appears to be unique to the Taiwanese market, with Apple's terms and conditions documents for its stores in other countries making no mention of a similar policy. Apple does, however, routinely judge refund requests on a case-by-case basis and will frequently issue refunds for purchases made in error or in other select situations. Apple has even been said to be offering refunds on its own Final Cut Pro X apps to those customers dissatisfied with their purchases.

Google, which currently offers a standard 15-minute refund policy on Android app purchases, has resisted complying with the regulations, disagreeing with the government's interpretation of the consumer protection act. The city of Taipei has already fined Google nearly $35,000 over its failure to comply, and the company has appealed that fine as the two sides continue to discuss the situation.

Top Rated Comments

(View all)
Avatar
121 months ago
I'd be happy with just 24 hours.. that's long enough to decide whether an App is worth the money or it is crap.

And reviews don't always give the true picture: I've paid for a 5 star app and thought it was crap, and paid for a poorly rated app and found it incredibly useful.
Score: 14 Votes (Like | Disagree)
Avatar
121 months ago

Any refund at all has potential for abuse, but 7 days is ridiculous. You'd be a fool to complete a game, or finish reading a book, and not take advantage of this. Perhaps a limited number of returns per month? That might solve it...


Strange how your definition of "fool" meets my definition of an honest man.
Score: 10 Votes (Like | Disagree)
Avatar
121 months ago
This should be a standard for all customers, not just 1 country.
Score: 8 Votes (Like | Disagree)
Avatar
121 months ago
Thats a bit naughty of google not complying.

I don't agree with the laws of your country so i'm not going to adhere to them.
Score: 4 Votes (Like | Disagree)
Avatar
121 months ago
Just one question. Are there any good Taiwanese apps?
Score: 3 Votes (Like | Disagree)
Avatar
121 months ago

I've been wanting this to come to the US for years, but I have a feeling it never will.

Same, but with like 1-2 hours for a trial. 7 days seems a little excessive.
Score: 3 Votes (Like | Disagree)

Top Stories

Samsung Mocks Apple for Ditching Power Adapters With iPhone 12 Lineup

Thursday October 15, 2020 11:51 am PDT by
Samsung on its social channels is mocking Apple for removing the power adapter from the iPhone 12 lineup and other iPhone models, pointing out the fact that the Samsung Galaxy smartphones continue to ship with a power adapter. "Included with your Galaxy," reads a Samsung Facebook post that features a picture of a power adapter. Apple notably is no longer providing power adapters or...

iPhone 12 Pro Pre-Orders Already Selling Out With Delivery Times Pushing Into November

Friday October 16, 2020 6:35 am PDT by
Apple today opened pre-orders for the 6.1-inch models of the iPhone 12 and iPhone 12 Pro through its website and the Apple Store app, and estimated delivery times are already slipping into November for select configurations in the United States. Customers ordering a SIM-free/Pacific Blue/128GB version of the iPhone 12 Pro, for example, are already facing an estimated delivery window of...

HomePod Mini Cable is Non-Detachable, Ends With USB-C Connector for Use With Included 20W Power Adapter

Friday October 16, 2020 12:45 pm PDT by
While not detailed in the tech specs, MacRumors can confirm that Apple's new HomePod mini features a non-detachable power cable that ends with a USB-C connector for use with the 20W power adapter included in the box. With the switch to USB-C, the HomePod mini could potentially be powered by a wider range of devices and peripherals, ranging from MacBooks to USB-C battery packs with enough...

Apple's New MagSafe Charger and Cases Begin Arriving to Customers

Saturday October 17, 2020 10:10 am PDT by
Apple's new MagSafe charger and cases have begun arriving to some customers earlier than expected, and images of the accessories have started to surface on Twitter. The photos provide a first look at the products in real-world use. As of writing, some MagSafe cases are also available for pickup at select Apple Stores in countries like the United States, Canada, and Germany. Filip...

New Google App Feature Lets You Hum a Song to Search for It

Saturday October 17, 2020 4:05 am PDT by
Google has added a new feature to its Search app that allows you to hum a song that's stuck in your head, and then use the company's machine learning algorithm to try and identify it. In the Google app or using the Google Search widget, tap the mic icon and say "what's this song?" or click the "Search a song" button. Then start humming the tune for 10-15 seconds. When you're done, the...

Brazilian Certifications Suggest iPhone 12 Mini Features 2,227mAh Battery and iPhone 12 Has 2,815mAh Battery

Friday October 16, 2020 1:08 pm PDT by
Apple's iPhone mini has the shortest battery life out of all the iPhones in the iPhone 12 lineup due to its small size, but Apple has not provided public information about the battery's capacity. A regulatory filing from Brazil, however, suggests the iPhone 12 mini has a battery capacity of 2,227mAh. The same regulatory information says the iPhone 12 features a 2,815mAh battery, which is...

Apple Offering Free AirPods With iPhone 11 Purchase in India as Part of Diwali Celebration

Friday October 16, 2020 12:35 pm PDT by
Apple today launched a new Diwali promotion in India that will see the company providing customers with a set of AirPods with the purchase of any iPhone 11 model. The new iPhone 12 models are not part of the promotion. Apple is offering the standard AirPods With Charging Case free with purchase, but customers can choose to upgrade to the AirPods with Wireless Charging Case or the AirPods Pro....

Apple Event to Unveil First Apple Silicon Macs Could Happen on November 17

Friday October 16, 2020 2:24 am PDT by
Apple will hold another digital event on November 17 to announce its first Apple Silicon powered Macs, according to frequent leaker Jon Prosser. Apple has already said that this year it intends to introduce the first Mac powered by an Apple Silicon chip instead of an Intel processor. One thing it hasn't revealed is the date it will be announced. According to Prosser's source, that date is No...

Apple Online Store Down Ahead of iPhone 12 and 12 Pro Pre-Orders

Thursday October 15, 2020 11:15 pm PDT by
Apple's online store is down ahead of iPhone 12 and iPhone 12 Pro pre-orders, which are set to begin at 5:00 a.m. Pacific Time in the United States. "You're... early," reads the Apple Store message when attempting to visit the U.S. website. "Pre-order begins at 5:00 a.m. PDT. Enjoy the extra sleep." Apple used to do new device pre-orders at 12:01 a.m. Pacific Time, but since last year, has...

When You Can Pre-Order the iPhone 12 and 12 Pro in Every Time Zone

Thursday October 15, 2020 10:55 am PDT by
Pre-orders for the iPhone 12 and the iPhone 12 Pro are set to kick off on Friday, October 16 at 5:00 a.m. Pacific Time, which is a new launch time that Apple adopted as of last year. Apple is planning to make the new devices available in multiple countries around the world simultaneously, so we've made a guide to let MacRumors readers know when pre-orders will in their country. Pre-orders...