Apple Tweaks Taiwanese App Store Terms to Formalize 7-Day Return Policy

Late last month, we noted that Apple had reportedly begun offering a seven-day window for "returns" on App Store purchases in Taiwan, a move made in response to a notice from government officials requiring Apple to comply with consumer protection laws requiring such return policies.

app store tw 425k apps
As reported by IDG News, Apple has now formalized that policy, updating its terms and conditions for the Taiwanese Mac App Store, App Store, and iBookstore earlier this week to include language outlining the policy.

You may cancel your purchase within seven (7) days from the date of delivery and iTunes will reimburse you for the amount paid, provided you inform iTunes that you have deleted all copies of the product. Upon cancellation you will no longer be licensed to use the product. This right cannot be waived.

The change appears to be unique to the Taiwanese market, with Apple's terms and conditions documents for its stores in other countries making no mention of a similar policy. Apple does, however, routinely judge refund requests on a case-by-case basis and will frequently issue refunds for purchases made in error or in other select situations. Apple has even been said to be offering refunds on its own Final Cut Pro X apps to those customers dissatisfied with their purchases.

Google, which currently offers a standard 15-minute refund policy on Android app purchases, has resisted complying with the regulations, disagreeing with the government's interpretation of the consumer protection act. The city of Taipei has already fined Google nearly $35,000 over its failure to comply, and the company has appealed that fine as the two sides continue to discuss the situation.

Top Rated Comments

kolax Avatar
165 months ago
I'd be happy with just 24 hours.. that's long enough to decide whether an App is worth the money or it is crap.

And reviews don't always give the true picture: I've paid for a 5 star app and thought it was crap, and paid for a poorly rated app and found it incredibly useful.
Score: 14 Votes (Like | Disagree)
gnasher729 Avatar
165 months ago
Any refund at all has potential for abuse, but 7 days is ridiculous. You'd be a fool to complete a game, or finish reading a book, and not take advantage of this. Perhaps a limited number of returns per month? That might solve it...

Strange how your definition of "fool" meets my definition of an honest man.
Score: 10 Votes (Like | Disagree)
iCrizzo Avatar
165 months ago
This should be a standard for all customers, not just 1 country.
Score: 8 Votes (Like | Disagree)
Portaluk Avatar
165 months ago
Thats a bit naughty of google not complying.

I don't agree with the laws of your country so i'm not going to adhere to them.
Score: 4 Votes (Like | Disagree)
BornAgainMac Avatar
165 months ago
Just one question. Are there any good Taiwanese apps?
Score: 3 Votes (Like | Disagree)
lilcosco08 Avatar
165 months ago
I've been wanting this to come to the US for years, but I have a feeling it never will.
Same, but with like 1-2 hours for a trial. 7 days seems a little excessive.
Score: 3 Votes (Like | Disagree)

Popular Stories

iOS 17

10 New Things Your iPhone Can Do in Next Week's iOS 17.4 Update

Friday March 1, 2024 1:30 am PST by
Apple will this month release iOS 17.4, its biggest iPhone software update of the year so far, featuring a number of features and changes that users have been anticipating for quite a while. Below, we've listed 10 new things that your iPhone will be able to do after you've installed the update, which is projected to arrive by March 7. When the day arrives, be sure to check Settings ➝...
Apple Maps vs Google Maps Feature

Apple Maps vs. Google Maps: Which Is Better?

Friday March 1, 2024 7:10 am PST by
Apple Maps has been providing navigational guidance to Apple users for almost 13 and a half years now, and much has changed about the app in that time. However, according to data from Canalys, the overwhelming majority of iPhones in the U.S. still have Google Maps downloaded as an alternative to Apple Maps, which comes preinstalled on all iPhones. We want to hear from MacRumors readers. Which do...
apple tv plus banner

Apple TV+ Gains Over 50 Movies for a Limited Time

Friday March 1, 2024 6:29 am PST by
Apple TV+ today gained over 50 movies, adding to its back catalog of content for a limited time. The collection includes a large number of popular and classic titles. Subscribers can access the movies in a "Great Movies on Apple TV+" section in the Apple TV app. Some titles are also available in 3D. Movies in the collection include: 21 Jump Street 300 American Sniper Argo ...
airpods pro 2 pink

Apple Releases New Beta Firmware for AirPods Pro 2

Thursday February 29, 2024 11:41 am PST by
Apple today introduced a new beta firmware update for the AirPods Pro 2, both the USB-C and Lightning versions. The new firmware is version 6E188, up from the prior 6B34 firmware released in December. Apple does not often provide details or notes on what features might be included in the refreshed firmware, so it is unclear what's new. Note that this software is limited to developers at the...
iOS 18 Mock Feature Baubles

Will Your iPhone Support iOS 18? Here's What the Latest Rumor Says

Thursday February 29, 2024 7:29 am PST by
iOS 18 and iPadOS 18 are still over three months away from being unveiled, but we may already know which devices will be compatible with the updates. iOS 18 will be compatible with the same iPhone models as iOS 17, meaning that the iPhone XS, iPhone XS Max, and iPhone XR from 2018 will remain supported for at least another year, according to information shared this week by a source with a...
maxresdefault

Apple Spent More Than $10 Billion on Apple Car Before Canceling Project

Wednesday February 28, 2024 5:13 pm PST by
Apple spent more than $10 billion working on the Apple Car over the last decade, according to a report from The New York Times that details the issues the project faced during development. Apple first launched the project in 2014 and let it flounder for more than a decade before calling it off earlier this week. Subscribe to the MacRumors YouTube channel for more videos. Money was spent on...