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Western Digital Releases New Hard Drive Software After Mavericks Data Loss

NewImageWestern Digital has released a new version of its WD SmartWare hard drive software following extensive reports of data-loss on Western Digital drives after the installation of OS X Mavericks.

The MacRumors Forums, Western Digital's forums, and Apple's Support Communities all had threads about lost data after connecting Western Digital external hard drives to computers after updating to Mavericks.
WD is happy to announce the release of WD SmartWare Version 1.3.6 for Mac 10.5-10.9.

Fixed an issue related to reports of some customers, under certain conditions, experiencing data loss when updating to Apple's OS X Mavericks (10.9).
The WD SmartWare update is available for download from Western Digital's website.

Top Rated Comments

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14 months ago

Just don't use Western Digital. The quality of these drives is very bad. I've had 50 disks in my life and only ones that have failed are WD and same with colleagues and friends. Don't know how they get away with it. Reply to this will be someone saying they are brilliant.


The last sentence should be an indication to how pointless your post is.

No matter which manufacturer, you'll find thousands and thousands of stories like yours, and thousands of people who never had any problem. That's no contradiction given that there are millions of customers out there.

Your personal experience is not statistically significant. Sorry. You can all stop posting it. Thanks.
Rating: 22 Votes
14 months ago

Just don't use Western Digital. The quality of these drives is very bad. I've had 50 disks in my life and only ones that have failed are WD and same with colleagues and friends. Don't know how they get away with it. Reply to this will be someone saying they are brilliant.

Go Seagate. Oh and in this pc I have an awesome 1TB Samsung drive that has been flawless for 4 years.


I have had many a seagate drive fail. It is coming to the point that I do not know what brand to trust anymore.
Rating: 20 Votes
14 months ago
Just don't use crapware.
Rating: 18 Votes
14 months ago

Just don't use Western Digital. The quality of these drives is very bad. I've had 50 disks in my life and only ones that have failed are WD and same with colleagues and friends. Don't know how they get away with it. Reply to this will be someone saying they are brilliant.

Go Seagate. Oh and in this pc I have an awesome 1TB Samsung drive that has been flawless for 4 years.


Wow, 50 discs. I've been using computers since 1981 but still (even with several NAS) never came to 50 discs. Do you run a data centre? :rolleyes:
Rating: 17 Votes
14 months ago

I have had many a seagate drive fail. It is coming to the point that I do not know what brand to trust anymore.


When it comes to hard drives, there really isn't a single company who has a perfect track record. They are complicated to build and operate, so they don't normally last long.
Rating: 8 Votes
14 months ago
This story is about WD software. Not hardware.

I don't see why you would use this over time machine.
Rating: 6 Votes
14 months ago
Never touched WD's software. Never would.

I love their drives, and I use them with the Mac's own OS alone!

Their attempt to "add value" and "differentiate" has proven misguided and dangerous. Luckily, it's easy to bypass.
Rating: 5 Votes
14 months ago
Not gonna say they're brilliant, but I've used dozens of WD drives over the last 15 years, and so far have only had 1 "Green" backup drive recently fail (after 3+ years).

Of course these have all been internal desktop/enterprise drives. I won't speak for their external products, as I've heard they're not quite as reliable.

EDIT: Regardless, this is about faulty software that had an unfortunate side effect rear its ugly head when coupled with a new Mac OS. Fortunately I have never used these tools.
Rating: 3 Votes
14 months ago


In fact, I personally see no use for Time Machine AT ALL and have never used it even once. Why would I need 50 copies of the same program? Why on earth would I need backups every single hour for the rest of my life? That's got to affect system performance in a negative way.


This makes it pretty evident that you don't have an understanding of how Time Machine works. You don't see a use for it and you prefer CCC. That's fine, your preference is something your'e entitled to. But Time Machine does not make 50 copies of the same program, or any other file, UNLESS you've managed to change the program or file 50 times (which rarely happens to a majority of the file system). Nor does its backup methods affect system performance any more negatively than CCC would.

It also doesn't store "backups every hour for the rest of [your] life," though many who have taken advantage of the rolling time period that it DOES store hourly backups can find it to be a pretty powerful thing, particularly if you're working on a large project, and the file got botched due to user error or other issue. Between the options of losing only an hour of work as opposed to weeks of work, most will pick the former.

Again, you're entitled to your opinion and preferences, but your perception of Time Machine is factually flawed.
Rating: 3 Votes
14 months ago
I think Carbon Copy Cloner is a great piece of software, so not knocking it at all. (The author lived in the same city I grew up in too!)

But it's really for a different purpose than Apple's Time Machine. I have a NAS on my local network at home, for example, and all of the Macs in the house back up via Time Machine, centrally, to the NAS server. The NAS, in turn, has a RAID drive array in it so a failure of any one drive won't cause any data loss.

CCC is more suitable for grabbing an exact image of a system for the purpose of replacing a boot drive with a new one and slapping the image back down on it again, or imaging multiple Macs with a "base" image of applications and settings you want all of them to share.


I don't see why anyone would use Time Machine when they could use Carbon Copy Cloner. Of all the people whining they wish they could go back to Mountain Lion or even Snow Leopard, if they had used CCC, they could EASILY do that just by booting off the drive in question and then restoring back with CCC to the other drive when they're ready. You can even have multiple OS setups that way, each on their own drive if you wanted.

I've had Seagate, WD and back in the day Quantum SCSI with the Amiga. I've yet to have a single drive fail on ANY of them. I guess I'm just lucky (in fact that Amiga 3000 still works fine).

Rating: 3 Votes

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