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Apple Initiates Graphic Card Replacement Program for Mid-2011 27-inch iMac

Apple has launched a replacement program for the graphics card in some mid–2011 iMac configurations, reports 9to5Mac. According to a note sent to Apple Support employees, the AMD Radeon HD 6970 video cards in some 27-inch May 2011 iMacs have experienced issues, causing them to fail.

graphicsglitch
Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.
The affected iMacs contain serial numbers with the last four characters of DHJQ, DHJW, DL8Q, DNGH, DNJ9, DMW8, DPM1, DPM2, DPNV, DNY0, DRVP, DY6F, or F610. The errors have been previously noted on both the MacRumors forums and the Apple Support forums.

Apple will replace the graphics card of affected iMacs with the aforementioned serial numbers at no cost for up to three years from the date that the computer was purchased, which makes early adopters eligible until May 2014.

Replacements can be initiated through AppleCare, the Genius Bar, or Apple Authorized Resellers and iMac users that paid to have the graphics card replaced are also eligible for a refund.

Related roundup: iMac

Top Rated Comments

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15 months ago

"Apple....it just works"


This is about as old and annoying as "safari feels snappier"

They're computer components, they have a 100% fail rate. Get over it and try to understand what that statement is really trying to say...
Rating: 20 Votes
15 months ago

"Apple....it just works"


More so than the alternative.
Rating: 19 Votes
15 months ago
"Apple....it just works"
Rating: 10 Votes
15 months ago
Always good to see Apple throw a bit of help to people that got stuck with bad product.
Rating: 8 Votes
15 months ago

Yeah it's Apple's fault these video cards are defective..


Yes, it's Apple's fault.

They chose to use a supplier that gave them defective parts.

That makes it Apple's problem. 100% Apple's problem.

Imagine the alternative. Apple could put in whatever cheap crap they want, and when it fails Apple says "not our problem - contact Wtdhell at http://www.wtdhell.com.tw for a replacement".

Do you really want to pay the "Apple tax" and be treated like that?
Rating: 8 Votes
15 months ago
Well, I fall into that category. I have had some strange flickering issues with my model.

I'll setup an appointment and see what happens.

While I'm there I'll pick up the new 3TB Time Capsule :)
Rating: 6 Votes
15 months ago
People who brought 24 inch iMac in the past also had graphic card issue. What the ******? Even thu warranty had expired, there's discussion about the issue. Apple did nothing about it. I am a bit disappoint with this.
Rating: 5 Votes
15 months ago

Yeah it's Apple's fault these video cards are defective..


Hell yes it's Apple's fault. Apple is the one selling it. Apple is the one making money off it. Just because the graphic chip is not Apple in house made, doesn't make them off the hook. Apple chose the component and sell it. Why it's not their fault?

In the end Apple is responsible for the recall and that's what exactly they're doing. Why? Because it's Apple's fault.
Rating: 5 Votes
15 months ago
I remember something like this happening with the 8600M GT cards in the MacBook Pros of 2008.

Hopefully not too many 27-inch owners are affected but at least Apple will fix the problem for upto 3 years - especially useful for those that didn't buy AppleCare.
Rating: 4 Votes
15 months ago
Ashton would have never allowed this.
Rating: 4 Votes

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