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Apple Looking into MacBook Air Wi-Fi Complaints, Issuing Replacements

macbookair13cropFollowing complaints from a number of new Macbook Air owners concerned about Wi-Fi performance issues, 9to5Mac reports that Apple is investigating the problem.
In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.
Users suggest that while the Wi-Fi on affected machines will connect, the connection will time out after a minute or two requiring a restart. Apple is reportedly offering some customers new machines in order to get ahold of problematic units that will be sent back to Apple for further investigation on the source of the potential issue.

The June 2013 MacBook Airs use the newest 802.11ac Wi-Fi standard, which is designed to offer faster connectivity and bandwidth. Earlier today, new reports suggested that a separate Wi-Fi software problem might be causing MacBook Air users to experience slower-than-expected speeds on their machines.

It is unknown if the two issues are related, but both may be solved through simple software updates once Apple isolates the problem.

Top Rated Comments

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19 months ago
And this is how they'll capture those MacBook Airs:

Jack "TONY IT'S JACK! I NEED THAT HELICOPTER NOW!"
Tony "Jack, I can't, CTU's resources are all tied up."
Jack "Damnit, Tony! WE NEED TO CAPTURE THOSE MACBOOK AIRS!"
Tony "You got it, Jack. Helicopter will be there in 10 minutes."
Rating: 7 Votes
19 months ago
You're connecting it wrong
Rating: 6 Votes
19 months ago
Time for all the NAYSAYERS in previous threads to eat a LARGE and well-deserved helping of crow.

I'm always amazed at how hard some kool-aid drinkers would defend Apple when evidence clearly points to the contrary.
Rating: 6 Votes
19 months ago

Even if it is a software problem Apple would still offer replacements to dissatisfied customers because there is as yet no fix.

But hopefully it really is just a driver/software issue and not due to bad hardware :eek:


That's just funny.

Apple have serious Wi-Fi issues with products for over 4 years. The past response has been tough luck, deal with it. Even when you prove it infront of the staff in store.

I would imagine there will be many angry MacBook, MacBookPro owners when they see this.
Rating: 5 Votes
19 months ago
Always with the WiFi.. Always

I guess Apple just hates WiFi.. Or is it the other way around? :p
Rating: 4 Votes
19 months ago
Apple is always adverse to improving basic functions such as the ability to wirelessly connect to the net via wifi.

They are adverse to fixing Apple Mail.
they are advers to fix address book
They are adverse to improving copy paste, unchanged since OS 8

More interested in esoteric issues of no consequence
Rating: 3 Votes
19 months ago
My 2012 MacBook Air is looking better all the time.
Rating: 2 Votes
19 months ago
.

Apple QA.

Oxymoron of the century.

:rolleyes:
Rating: 2 Votes
19 months ago

not looking good for Foxconn right now...i assume some heads there shall roll..


Unfortunately... literally.
Rating: 2 Votes
19 months ago

not looking good for Foxconn right now...i assume some heads there shall roll..


It's down to Apple to design & test before shipping to customers.

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The reason is the vast amount of routers out there, each with its own quirks or standards breaches. Testing for them all is nearly impossible. I'd be surprised if this was mostly an Apple issue.


The new Sony Vaio Pro had Wi-Fi issues, it was fixed with a driver update.
Rating: 2 Votes

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