Apple Updates Service Tech Training and Certification Program - MacRumors
Skip to Content

Apple Updates Service Tech Training and Certification Program

by

applecare_boxApple has updated its Apple Certified Macintosh Technician (ACMT) Certification, making it easier for individuals to get their initial certifications and for existing techs to keep theirs without yearly recertification exams.

The company is making its AppleCare technician certifications permanent as of June 23rd, making it so technicians will not need to go through a yearly recertification process. Additionally, exams of all kinds will be performed online rather than in a testing center.

However, individual product qualifications -- certifications to repair more complicated products like the iMac -- will still need to be performed.

Changes include the following:

No more ACMT recertifications: All service technicians with existing ACMT certifications as of June 23 will be granted a new ACMT certification that eliminates yearly recertification exams. This new certification will allow the same ordering of service parts as the preceding ACMT certification and will not expire.

New exam resources: The following Apple service exams will be available solely from a new online resource:

- 9L0-010 - Apple Macintosh Service Certification Exam
- 9L0-064 - OS X v10.8 Mountain Lion Troubleshooting Exam
- 9L0-E04 - iOS Qualification Exam

Notes:

- All other AppleCare online exams are not affected by this change. You will still access other exams at ibt.prometric.com/apple.
- Details on the new exam resource will be provided in other communications.

No more testing centers: All AppleCare Service exams will be available online. You will be able to take these exams without the need to travel to a testing center.

No more proctored exams: Initial ACMT certification exams will no longer require exam proctors for exams taken at training centers.

Apple has posted a knowledge base article outlining the program, and has also provided an email address for technicians to ask further questions.

It's not clear if the changes are related to a rumored update to Apple's AppleCare support program, or simply an unrelated streamlining of the technician certification process.

Top Rated Comments

R
RayK
173 months ago
Very exciting, bring on the new "per-item" cert! Only $20 a test/product!
Score: 3 Votes (Like | Disagree)
D
der.be
173 months ago
Can anyone do these or are they for existing Apple employees only?

everybody can become an ACMT. i don't think apple employees have those certifications too, it's for authorized service providers.
Score: 2 Votes (Like | Disagree)
cmanderson Avatar
cmanderson
173 months ago
My Cert of Achievement

The company is making its AppleCare technician certifications permanent as of June 23rd, making it so technicians will not need to go through a yearly recertification process. Additionally, exams of all kinds will be performed online rather than in a testing center.

Wow...so I guess this is really worth less than the paper it's printed on...
Score: 1 Votes (Like | Disagree)
AppleMark Avatar
AppleMark
173 months ago
I am bemused why anybody, especially those on the receiving end of any service provided by individuals no longer required to keep their qualifications up to date, thinks it is a good thing?
Score: 1 Votes (Like | Disagree)
Read All Comments

Popular Stories

iOS 27 Next to iPhone

Here's When iOS 27 Rolls Out Today in Every Time Zone

Sunday September 13, 2026 3:00 am PDT by
Apple is about to release iOS 27, which will finally deliver more advanced Siri AI capabilities as well as a variety of other refinements, improvements, and new features to iPhones. It's Apple's biggest software update of the year, and Apple announced at Wednesday's iPhone event that it will be releasing iOS 27 sometime today – Monday, September 14. iOS 27 won't be the only release today,...
Read Full Article • 105 comments
deep black iphone 18 pro

Apple Says iPhone 18 Pro Max Sold in U.S. Differs in One Way

Saturday September 12, 2026 3:27 pm PDT by
As noted by Nicolas Lellouche, who writes for the French tech website Numerama, Apple has updated its tech specs pages for the iPhone 18 Pro and iPhone 18 Pro Max to clarify which models are equipped with its new C2 cellular modem and where. Apple now says the iPhone 18 Pro has a C2 modem worldwide, while the iPhone 18 Pro Max uses the chip in every country except for the U.S. According...
Read Full Article • 131 comments
iphone duo

IMAX Reacts to iPhone Duo's 1:1.4 Aspect Ratio Displays

Friday September 11, 2026 4:42 am PDT by
Production theater company IMAX has responded in a mixed way to Apple's embrace of a 1:1.4 aspect ratio on the iPhone Duo's inner and outer displays. The boxier ratio happens to be very close to the classic "full-frame" IMAX 1.43:1 aspect ratio, which comes from the geometry of the company's original 15-perforation/70mm film system. In response to an X post from someone wondering if we'll see...
Read Full Article • 74 comments