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Apple Faces Class Action Lawsuit Over Screen Ghosting on Retina MacBook Pros

Law360 reports (via 9to5Mac) that a Retina MacBook Pro owner has launched a would-be class action lawsuit against Apple, alleging that the widely reported ghosting issues are the result of defective LG screens and that Apple has been "tricking" customers into buying these by not distinguishing them from models sold with Samsung screens.


Ghost images of previous content have been widely demonstrated on some Retina MacBook Pros, as in the above video. A support thread on apple.com on the issue currently runs to over 7000 posts across almost 500 pages. Apple uses displays manufactured by both Samsung and LG in its Retina laptops, and it has been strongly indicated that the issue affects mostly machines with LG screens. Apple has so far made no statement on the issue beyond a support document in which it describes "image persistence" as a characteristic of IPS displays and gives some advice on minimizing the effects.

retina_macbook_pro_display_ghosting
The lawsuit has been filed in a Federal court in California by Retina MacBook Pro owner Beau Hodges, who says that Apple should have disclosed the issue and allowed customers to choose between machines with LG and Samsung screens.
The electronics giant must know about the differences between the two versions because it spent a considerable amount of time testing the products during research and development and has been inundated with complaints from customers about the LG screen’s problems, according to the suit.

“The performance disparity between the LG version and the Samsung version is particularly troubling given that Apple represents the MacBook Pro with retina display as a single, unitary product, described as the highest quality notebook display on the market,” the complaint said. “None of Apple’s advertisements or representations discloses that it produces the computers with display screens that exhibit different levels of performance and quality.”
A class action lawsuit is one in which an individual or small number of people file a claim representing a larger group of individuals in similar circumstances.

Related roundup: MacBook Pro

Top Rated Comments

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19 months ago

Sigh, another stupid lawsuit. Just take the thing back, I'm sure Apple will refund you.

Everyone wants a piece of the Apple pie these days.


How so, they are selling faulty equipment. Not sure why so many people give Apple a pass on these type of things.
Rating: 66 Votes
19 months ago

Sigh, another stupid lawsuit. Just take the thing back, I'm sure Apple will refund you.

Everyone wants a piece of the Apple pie these days.

You must not have read the entire article. Apple does not acknowledge this as a problem. And will gladly show you the door out.
Rating: 53 Votes
19 months ago
Sigh, another stupid lawsuit. Just take the thing back, I'm sure Apple will refund you.

Everyone wants a piece of the Apple pie these days.
Rating: 47 Votes
19 months ago
apple needs samsung but i don't know if samsung needs apple anymore
Rating: 30 Votes
19 months ago
A lawsuit I finally agree with!

I don't have a rMBP, but if I were to buy one and end up with an LG display, I'd exchange it. But then I might end up with another LG display. It's clearly a defect, and isn't acceptable on a machine where the selling point is the display.

Unfortunately Apple supply chain demand means Apple has to use the crappy LG display.
Rating: 30 Votes
19 months ago
Knowing the flaws of the LG screens, Apple should stop using them.
Rating: 27 Votes
19 months ago
Let me guess...this is somehow not Apple's fault... right? It has to be someone else's fault!
Rating: 27 Votes
19 months ago
Samsung 4 life
Rating: 19 Votes
19 months ago
Can't say that I'm really surprised but I guess I'm one of the lucky ones with a Samsung screen and no problem
Rating: 14 Votes
19 months ago
Legally, Apple should indicate externally what brand panel is used so customer's are informed. Its morally wrong to hide this information on the basis they are all identical - picture says a thousand words. Apple should only use Samsung for displays as they are better and don't have the yellow tinge that all LG panels seem to have. Im surprised Apple still buy from LG, considering this issue, and the same issue on the iMac's. Only Samsung should be used, and anyone that has an LG display should get it swapped for a Samsung model instantly - no questions asked.
Rating: 14 Votes

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