Got a tip for us? Share it...

New in OS X: Get MacRumors Push Notifications on your Mac

Resubscribe Now Close

Verizon iPhone 5 Customers Will Not Be Charged for Inadvertent Cellular Data Usage Issue

Yesterday, Apple released an iPhone 5 carrier settings update intended to address an issue in which cellular data was being used even when the device was connected to Wi-Fi. The issue drew a number of comments from users who had noticed unexpectedly high data usage over the few days they've owned their devices, and many have wondered whether they would be charged for the data consumed due to the issue.

Verizon has now issued a statement to The Loop indicating that consumers will not be charged for this data usage.
“Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network,” Verizon said in a statement provided to The Loop. “Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”
Full details on how to apply the carrier settings update are available in an Apple support document.

Related roundups: iPhone 5c, iPhone 5s, iPhone 6

Top Rated Comments

(View all)

20 months ago
Well thats good to know.

AT&T's statement would have read something like this:



Dear Customer,

We realize that you may not have been responsible for the data usage, however, it it not our fault either. Due to us having extended work loads to process the extra data usage, your will be billed double the normal amount for whatever data was inadvertently used.

P.S. We are still busy trying to find a way to screw you out of more money with the FaceTime over 3G thing, so if you neglect to download the update, we will charge you triple next time.
Rating: 20 Positives
20 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.
Rating: 20 Positives
20 months ago

AT&T, TAKE NOTES.

Bravo, Verizon.


Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same
Rating: 11 Positives
20 months ago
Thanks Verizon. This is what I like to see, companies actually caring.
Rating: 11 Positives
20 months ago
How do they know which data not to charge for...?
Rating: 8 Positives
20 months ago

AT&T, TAKE NOTES.

Bravo, Verizon.


When did AT&T say they were going to charge customers that had this problem?
Rating: 6 Positives
20 months ago
Why were devices using data even on wi-fi?
Rating: 4 Positives
20 months ago

Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same


I think the insinuation is that he feels AT&T has the same problem (excessive data usage) and they have not done the same. I'm inclined to agree with him.
Rating: 4 Positives
20 months ago

With Verizon you can never be sure. They're like a 5-year-old or a young puppy-- you have to praise them when they do what they should, and say "bad doggy!" when they act up.


So by your logic we need to treat AT&T like one of Mike Vick's dogs because they have been acting up for years and no amount of saying bad dog is changing things
Rating: 3 Positives
20 months ago
I wonder if Apple will compensate?

Verizon seems to be giving their all to win customers! Well done!
Rating: 3 Positives

[ Read All Comments ]