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Widespread iTunes and App Store Terms and Conditions Bug Preventing New Purchases and Downloads [Update: Resolved]

Users are reporting that a widespread issue with Apple's App Store is preventing new purchases from being made. When users attempt to make a purchase or redownload a previous purchase, they are asked to agree to updated Terms & Conditions.

When they accept, they are then asked to agree to them again and again. As a result, new purchases and downloads from iTunes in the Cloud cannot be made. The issue appears to be affecting all purchases from the App Store and iTunes store on both iOS and the Mac, as well as the Mac App Store and iTunes Match. It's also affecting the viewing of purchased items on the Apple TV.

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We've reached out to Apple for comment, but until the issue is resolved many iOS users will be unable to purchase apps or media content.

Update: Commenters are reporting that the issue is not affecting international accounts. Users have successfully downloaded apps with Singapore, Hong Kong and New Zealand-based accounts.

Update: The issue appears to be fixed.

Top Rated Comments

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26 months ago

First scuffgate, then mapsgate, now appstoregate? Jeez, Apple.


Why does everything have to be a "-gate?"
Rating: 21 Votes
26 months ago
First scuffgate, then mapsgate, now appstoregate? Jeez, Apple.
Rating: 15 Votes
26 months ago
Hey apple, first you introduce a hideous interface to your app store, and now you plague it with server issues. :rolleyes:
Android/ winPhone is look a lot more attractive now.
Rating: 7 Votes
26 months ago
It has to be due to them removing Ping.

Ping: "I'm not going out without a fight! If you're taking me down, I'm taking the whole store with me!"
Rating: 7 Votes
26 months ago
I'm sure there will be endless hand wringing and gnashing of teeth over this on here. Bet some will even talk about switching to Android over it.

"I can't download my app!! Completely unacceptable!! Steve would have never stood for this!!"
Rating: 6 Votes
26 months ago

Just try to count the number of screw-ups apple has had over the past two weeks with your fingers, and then you'd realize that you won't have enough. :rolleyes:


Maps and this.

Still got 8 to go.
Rating: 6 Votes
26 months ago

Maps and this.

Still got 8 to go.


1. non-functional 'purchases' section in app store
2. battery life problems on iPhone 4/4S
3. Wifi glitch that kicked every iOS users out from their wifi
4. Passbook (still cant access the list of passbook apps if you have a pass installed in the app)
5. damaged iPhone 5s out of the box
6. Wifi drop/lag on iPhone 5
7. 'More reviews' button didnt work until 2 days after iOS 6's public release
8. Awful app store layout that lags on every 'old device'

You're welcome, now open your eyes and understand that apple is screwing up big this month.
Rating: 5 Votes
26 months ago

OMG.. This is really pissing me off. Not to mention their 42 page terms and agreement policy that renders everything you own useless unless you agree to it.

Hope they lose millions in lost purchases


Looks like the taller screen of the 5 came in handy. The TOS is 65 pages on my 4. :p Saved you a couple of pages!
Rating: 5 Votes
26 months ago
They mess up like every other company. They are under a microscope from anal people like yourself and thats the problem I have.

You are way too worried about what Apple is doing wrong. I have an answer for you if you're so angry about the "8 things apple messed up this month."

Go buy a phone/computer/mp3player from SOMEONE ELSE.

Move on with your life. It's too short to whine and complain about problems the most valuable company in the world is going through.

Apple messed up with Maps and Scuffgate. It sucks, but i'm not going to cry about it.

I'm also not going to die if I can't download any new apps tonight. Everyone else will live too.
Rating: 4 Votes
26 months ago
If you listened to some forum members and press commentators you'd be left with two standout impressions of Apple over the years.

1) Nothing ever went wrong under Steve Jobs - there were never any products that people didn't like, no design choices that were less than universally applauded and no leaks or security lapses.

2) Since Jobs left/died there has been an exponential rise in the above leading to poor results and the haemorrhaging of customers.

Neither of the above impressions are true. This is a wonderful example of selective memory and confirmation bias.

There were plenty of cock-ups under Jobs and plenty of complaints about products and design choices. Does no one remember how much people hated aspects of Lion? What about the new Apple TV interface? The scratch prone iPod Nano? The buttonless shuffle? No front camera in the iPad? Ping?! AntennaGate!?!

On the other hand, since the death of Steve Jobs Apple has successfully launched a new iPad with a Retina display, the Retina Macbook (first ever HDPI notebook if I remember rightly), a hugely successful iPhone 5 and enhancements to a range of different products and services - this is all in the space of one year. Sales are growing rapidly in notebooks, iPads and iPhones, profits are up, revenue is up, customer satisfaction ratings are as high as ever.

Apple was never perfect and, sure enough, it's not perfect now. There have been good and bad points since Jobs died, just as their were before his death. The hysteria over ever little thing is just silly. I mean, "scuff gate"; a scandal wherein Apple was unable to defy the nature of the materials they are using? Sure, you could argue there have been a number of iPhone 5's that arrived "scuffed" but this number is likely to be extremely small. Probably just a couple of bad batches. Maps? The new Maps App is better in some ways than the old one and worse in others. It has not been the kind of big-deal that many media watchers hoped it would be. A couple of server outages that lasted a few minutes? A glitch or two in the App Store? Come on people, let's get some perspective here.
Rating: 4 Votes

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