Apple Charges Customer 122 Times for Lion

Historysm
John Christman purchased OS X Lion on July 23, and paid $31.79 after sales tax. Then, his PayPal account was charged $31.79 an additional 121 times, for a total of $3,878.40.

Clearly Mr. Christman didn't need 122 copies of Lion, and something has gone awry. John got in touch with both PayPal and Apple support, but said both sides pointed fingers at each other. "Apple Blames PayPal, PayPal blames Apple. They both are claiming to investigate, but I am stuck broke for three days now."

Christman thinks it is related to the new iCloud feature that allows iTunes to automatically download previous purchases:

I fresh installed Lion, because the upgrade caused a lot of problems. My system needed as fresh start anyway.

I logged into our developer account and got the latest iTunes Beta, and installed it. iTunes has a cool new feature to download all your purchased apps for you.
I clicked download all.

As each download started it charged me $31.79. Some apps came fast, some took longer, but the timing was directly related to when a new app started to download.

He downloaded 116 apps total, but noted that several apps failed to download and needed to be restarted. 116 apps downloaded and 121 extra charges seems too close to be mere coincidence.

Christman isn't the only person to face these issues surrounding Lion and PayPal. There is a lengthy discussion on Apple's support website about the issue, and other bloggers have run into similar problems.

Even though the purchases above say "refunded", Christman says he hasn't seen a dime. "Apple claims there was only one transaction. When I told PayPal to dispute them, they closed the cases and marked the items as refunded on the 23rd. Bear in mind all this money was taken and never returned yet."

"My mortgage is due in 2 days, and thanks to them, I don't have the money."

MacRumors reached out to Apple for comment, who said they would work with John directly to try to get his issues resolved.

Top Rated Comments

Kognito Avatar
165 months ago
How do you think Apple made Lion so cheap for the rest of us?
Score: 43 Votes (Like | Disagree)
alectheking Avatar
165 months ago
"My mortgage is due in 2 days, and thanks to them, I don't have the money."
No moron, you clicked on a purchase 122 times and now you don't have the money. Take responsibility for your stupidity.

Did you even read the story? He didnt click anything 122 times, he clicked "download all" and for every app download it also somehow charged him for a copy of Lion.
Score: 42 Votes (Like | Disagree)
addicted44 Avatar
165 months ago
If he had followed my motto, he would have been fine.

"Paypal. Just say no."

I don't think there is a more ethically challenged company of similar size than Paypal. Just need to google a little bit to hear all the horror stories.
Score: 42 Votes (Like | Disagree)
pcmxa Avatar
165 months ago
"My mortgage is due in 2 days, and thanks to them, I don't have the money."
No moron, you clicked on a purchase 122 times and now you don't have the money. Take responsibility for your stupidity.

Are you psychic? Did you watch him click purchase 122 times? This isn't the only report of this happening.
Score: 41 Votes (Like | Disagree)
WeegieMac Avatar
165 months ago
I guess he should've linked his itunes account to a credit card. That way he could still pay his mortgage.

Or Apple could have made less of an arse of his purchase in the first place?
Score: 41 Votes (Like | Disagree)
ThunderSkunk Avatar
165 months ago
Hhahaha

I'll bet it's paypal. About a month ago, I sent someone a $10 refund for a $40 purchase. ...well, it sent them $10 seventeen times. Paypal blamed my bank! ...but then sorted it out to be their own fault later. (how would it have been my bank!?)

Having used ebay & paypal since day 1, is it me or have both gone steadily downhill?
Score: 40 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
apple wallet drivers license feature

Apple Said iPhone Driver's Licenses Would Expand to These 8 U.S. States… Two Years Ago

Thursday March 14, 2024 7:33 am PDT by
In just four U.S. states, residents can add their driver's license or ID to the Apple Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports, businesses, and venues. Adoption of the feature has been slow since Apple first announced it in September 2021, with IDs in the Wallet app only available in Arizona,...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
OLED iPad Air

iPad Air Next on Apple's OLED Tablet Roadmap Following iPad Pro

Friday March 15, 2024 3:30 am PDT by
The iPad Air will be the next Apple tablet to adopt OLED display panel technology following its upcoming OLED iPad Pro models, according to an updated forecast from research firm Omdia (via The Elec). "In 2028, we expect the iPad Air to go OLED as well, with the iPad Air using single-stack and the iPad Pro using two-stack tandem OLEDs," said Omdia researcher Kang Min-soo, speaking on...
Walmart MacBook Air M1

Walmart Begins Selling MacBook Air With M1 Chip for $699 in U.S.

Friday March 15, 2024 6:57 am PDT by
Walmart today announced that it has started selling the MacBook Air with the M1 chip in the U.S., with pricing set at a very reasonable $699. The laptop can be ordered now on Walmart.com, and it will be available soon at select Walmart stores. This is the first time that customers can purchase a Mac that is sold directly by Walmart, the company said in a press release. Some other retailers...