Apple's Internal Policy on Bad Pixels Revealed
BGR has received a screenshot of a purported internal Apple support document outlining the company's policies regarding bad pixels on the displays of its products.
According to the document, Apple allows for repair or replacement with as little as one light or dark pixel on the company's iPhone and iPod touch, moving up to as many 16 required as a minimum for repair or replacement on displays 22 inches and larger.
Notably, Apple's policies do allow for some leeway to permit its support staff to offer customers repair or replacement with fewer anomalies than that listed as required. The customer is to be made aware, however, that his or her replacement device could have more anomalies than the product they are returning, and if the new product does not meet the documented threshold for replacement, a second exchange will not be permitted.
Top Rated Comments
(View all)
20 months ago
I really think in 2010 that anything more than 1 is unacceptable. 1 dead pixel in the corner, or even 2 in the corner isn't a huge deal. But the position of them is important.
16 bad pixels on a 27" screen is pretty unacceptable..
16 bad pixels on a 27" screen is pretty unacceptable..
20 months ago
I agree that the position of the dead/stuck pixels is important, but considering that a 27" display has almost 3.7 million pixels total, 3 or 4 dead pixels really isn't a big deal at all except to the ultra picky.
20 months ago
0 or you can be damn sure I am taking my product back for an on-the-spot return. They tried to explain this crap to me before. My response was to either put a new product in my hand or the money I paid for it. I once replaced an iPhone 3G twice in one day for this reason. Nice to see now that the iPhone is not allowed/ expected to have any.
20 months ago
I agree that the position of the dead/stuck pixels is important, but considering that a 27" display has almost 3.7 million pixels total, 3 or 4 dead pixels really isn't a big deal at all except to the ultra picky.
WTF. No it isn't. Apple charges a huge premium only to have such a piss poor quality standards. Even one is unacceptable.
20 months ago
I really think in 2010 that anything more than 1 is unacceptable. 1 dead pixel in the corner, or even 2 in the corner isn't a huge deal. But the position of them is important.
16 bad pixels on a 27" screen is pretty unacceptable..
Say you have 15 bad pixel on a 30" screen and the 16th bad pixel never appears, so you are stuck with 15 bad pixel and no replacment or repair. Insane.
20 months ago
I could understand a policy like this. You have to curb those douchebags who go through 16 iMacs before they get a perfect one with zero dead pixels but they'll probably return that one too because the Apple sticker that came in the box wasn't crease-free.
20 months ago
Having a dead pixel anywhere near the middle of the screen is very frustrating, somewhere near the edge or down the bottom isn't so bad.
Hopefully this problem goes away when we see screens based on the technology in the new Iphone 4 Retina display as desktop monitors, where the pixels are so small you cannot see them.
Hopefully this problem goes away when we see screens based on the technology in the new Iphone 4 Retina display as desktop monitors, where the pixels are so small you cannot see them.
20 months ago
WTF. No it isn't. Apple charges a huge premium only to have such a piss poor quality standards. Even one is unacceptable.
I agree. I'm a big fan of Apple products and I'm happy to say I have not been disappointed so far. While I don't find there is much of a premium for certain Apple hardware (like Mac Pro) as compared to other brands (like Dell) I do pay a premium when buying certain items (like Apple monitors) so quality standards that are merely "on par" with the rest of the industry simply won't cut it.
20 months ago
I could understand a policy like this. You have to curb those douchebags who go through 16 iMacs before they get a perfect one with zero dead pixels but they'll probably return that one too because the Apple sticker that came in the box wasn't crease-free.
As much as I hate dead pixels, I agree. There is a certain amount of acceptable dead pixels, at least from a business standpoint. Apple can't replace every screen because of 1 dead or stuck pixel. (but in a perfect world, they should)
[ Read All Comments ]
Our sister-site TouchArcade notes that Chillingo's excellent physics puzzler Feed Me Oil is free today for both the iPhone and iPad. It's normally $0.99 for iPhone and $1.99 for iPad....
Several years ago, Comcast began instituting bandwidth caps of 250GB per month on its residential customers. In 2008, this was plenty for most customers, but with the advent of streaming video...
Reuters reports that China Mobile Chairman Xi Guohua has once again publicly stated that the world's largest mobile phone carrier is engaged in talks with Apple about offering the iPhone to its...
Apple has filed a motion to dismiss in a case filed by customers over alleged misleading advertising depicting the Siri technology in the iPhone 4S. The lawsuit, filed in March, alleges that...
The American Customer Satisfaction Index (ASCI) today released its latest rankings of customer satisfaction in the United States for mobile phones and a number of products and services, with the new...
