Apple's Internal Policy on Bad Pixels Revealed
BGR has received a
screenshot of a purported internal Apple support document outlining the company's policies regarding bad pixels on the displays of its products.
According to the document, Apple allows for repair or replacement with as little as one light or dark pixel on the company's iPhone and iPod touch, moving up to as many 16 required as a minimum for repair or replacement on displays 22 inches and larger.
Notably, Apple's policies do allow for some leeway to permit its support staff to offer customers repair or replacement with fewer anomalies than that listed as required. The customer is to be made aware, however, that his or her replacement device could have more anomalies than the product they are returning, and if the new product does not meet the documented threshold for replacement, a second exchange will not be permitted.
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Apple is releasing five new products this Friday, November 6, following pre-orders that opened last week, including its first touchscreen MacBook Pro models.
The following new products will be available from Friday:
iPad mini with OLED display and A20 Pro chip
iMac with M6 chip
14-inch MacBook Pro with M6 chip
14-inch MacBook Pro with OLED touchscreen
16-inch MacBook Pro with OLED...
In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue.
If a customer reports the issue, Apple advised technicians to inspect the iPhone Duo and repair or replace it in accordance with their standard procedures....
Apple's busiest season isn't over yet. Far from it. With two hardware launch dates still to come in November, plus software updates and new smart home accessories running into December, there's more on the way from Apple before the end of 2026, so be sure to stick around.
Below, we've rounded up what's still coming, along with one date in particular that's worth watching if you're a holiday...
