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AT&T Releases 'Mark The Spot' Application to Track Network Issues

Monday December 7, 2009 6:22 am PST by Eric Slivka

AT&T yesterday released AT&T Mark the Spot [App Store, Free], a new iPhone application allowing users to alert the company to problems with its wireless network. The application takes advantage of the iPhone's GPS receiver to pinpoint the user's location and allow them to submit reports on a number of network issues, including dropped calls, failed calls, coverage holes, data service failures, and voice quality issues.


Users can specify the general frequency of an issue, from a one-time glitch up to consistently repeatable problems, and can add additional comments to their reports for more complete information. Users can report issues at the time of their occurrence or at a later time, and can also request follow-up text messages confirming that their reports have been received.
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humera
Posted: 32 months ago
Wait so, how are we supposed to report No Coverage in an area with, well, no coverage?
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Unspoken Demise
Posted: 32 months ago
This is an excellent step forward. Good work AT&T. Lets see some results from these submissions!
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Shasterball
Posted: 32 months ago

Wait so, how are we supposed to report No Coverage in an area with, well, no coverage?


Wireless. :)
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javaGuru
Posted: 32 months ago
How am I supposed to submit a network issue to them if I'm having problems with the network? Should I take note of my problem and send them a post card later? lol, just kidding. This is actually a good idea and I like the way at&t is tracking these issues.
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oldMac
Posted: 32 months ago
I suppose I'm being too cynical, but part of me suspects that AT&T has only created this app to reduce the amount of time their reps spend listening to complaints about dropped calls. I know I've spent a lot of time on the phone with them over the last year. While they're always very cordial and say things like they are "sending out crews to look at towers", etc, nothing changes. In fact, where I live (about an hour south of NYC) things have gotten far worse - not better.
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Becordial
Posted: 32 months ago
This is a very decent idea and says AT&T is getting ready to address patchy coverage.

Lets hope they take a transparent approach, share what they learn, and most importantly implement fixes quickly. Boosting coverage or other similar cell fixes these days can be almost plug and play so a fast response to logged faults would signal that they're worthy of our business.
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NAG
Posted: 32 months ago
Interesting app. Unfortunately the place where my phone drops the most also has a funky gps issue. My iPhone usually says I'm located anywhere from 10 to 20 miles away (and yes, it has the pin point orb thing and not the you're in this general area circle). So I can report the problem but AT&T will get some random spot in the city and not the actual position.
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SubaruNation555
Posted: 32 months ago
I assume the info is stored then uploaded to AT&T when the phone is back in service. I think this is a great idea but lets hope they act on the problem areas.
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pc-proud
Posted: 32 months ago

Wait so, how are we supposed to report No Coverage in an area with, well, no coverage?


I'm guessing through the Wi-Fi connection?

I'm getting ready to download it now, so I hope this gets ATT to do some serious looking at their network.
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jav6454
Posted: 32 months ago
Prepare for the onslaught of reports coming in....
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