Apple Investigating Reports of Poor Battery Life for iPhone OS 3.1 Users
The iPhone Blog reports that Apple is taking steps to investigate numerous reports of reduced battery life from iPhone OS 3.1 users. The company's AppleCare division has reportedly begun contacting users complaining about the problem in its support forums, asking users a series of 11 questions about their battery life issues.
iPhone OS 3.1 was released earlier this month at Apple's "It's Only Rock and Roll" media event and brought a number of enhancements for iPhone and iPod touch users.
An undisclosed number of users who have posted on Apple's discussion boards about poor battery life following the iPhone 3.1 software update are being contacted by AppleCare helpdesk with a hefty list of 11 follow-up questions. These questions focus primarily on the usual battery culprits, email (especially push), WiFi and Bluetooth, and App Store apps. Number 10, asking "When you notice a power drop, does it seem to be a legitimate power drop, or rather an issue with the battery icon indicator?", is certainly interesting.
Users are also being sent a "Battery Life Logging" configuration profile for installation on their devices. The configuration profile reportedly tracks battery usage data and syncs it to iTunes, where users are asked to send the data back to Apple for analysis.iPhone OS 3.1 was released earlier this month at Apple's "It's Only Rock and Roll" media event and brought a number of enhancements for iPhone and iPod touch users.
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31 months ago
Good. I am one of the many that has seen a dramatic decrease in battery life since 3.1. I did NOT have any battery problems under the 3.1 betas.
31 months ago
Probably just a firmware glitch. I'm sure they'll do the appropriate analysis and patch it promptly.
31 months ago
This should be interesting. I think it is funny how it mentions they ask about wifi bluetooth and push. I went to the genius bar asking about my battery life and he told me that I should have wifi location services bluetooth and push turned off until I have to use it.
I just think it is sad that other cheaper and much less advanced phones can have all of these things on and enabled and last days on a single full charge.
I just think it is sad that other cheaper and much less advanced phones can have all of these things on and enabled and last days on a single full charge.
31 months ago
this is one reason why i dont update things for weeks or months at a time. i just realized there was a 3.0.1, 2 weeks ago.
itunes same thing. .i think i do have itunes 8 though.
itunes same thing. .i think i do have itunes 8 though.
31 months ago
On one occassion with 3.1 I saw my reported % drop from 55 to 28. But as apple's question indicates, it was just an issue of reporting, not a real drop, because the % then stayed at 28 for a very long time, and when I plugged in, it "went up" to 36, which I assume is what it was really at. A little strange, but I'm more concerned with how long my battery actually lasts than what the indicator says.
31 months ago
Good. I am one of the many that has seen a dramatic decrease in battery life since 3.1. I did NOT have any battery problems under the 3.1 betas.
Initiate DFU mode on your phone and restore the phone. Be sure to set up as "new phone" when you sync your data back unto the phone. Prior to the growing numbers of users experiencing lack luster standby or usage reports, I was sure that I had a physical issue with my 3G. Since the process that i have described above I now have much better battery life. Please reply back either way if your finding differ than mine.
31 months ago
hmmm...I'm wondering how much of the "poor battery performance" is due to increased iPhone usage of the new features.
31 months ago
I noticed diminished battery life on my 2G iPhone after the 3.1 update. Don't know if it's "legitimate" or icon glitch since I recharge when the indicator shows a loss of 30% power. Pre 3.1, I could go all day on standby with BT and wifi enabled and lose about 10% power.
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