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Apple Claims 'Exploding' iPhones Due to Screen Pressure, Not Battery Issues

Last week, reports surfaced that Apple was investigating reports of "exploding" iPhones, spurred by publicity surrounding the case of a French teenager who had reportedly received an eye injury when the screen of his iPhone shattered. French news agency AFP reported earlier this week that additional claims of exploding iPhones had surfaced and that France's official consumer affairs agency had launched an investigation into the reports.

Despite claims to the contrary from those affected by the device failures, Apple claims that the incidents are not the result of any battery issues, but have instead been caused by excessive pressure on the iPhones' screens.

"To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits," the firm said in a statement to AFP.

"The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone," the company added.

Apple's sales director in France, Michel Coulomb, met with French consumer affairs minister Herve Novelli today to discuss the issue, and Novelli concurred with Apple's assessment regarding the cause of the failures.

"The first results show, according to Apple management, that the iPhones weren't damaged by a battery defect leading to an explosion, but that there had been a prior shock that cracked the screens," the minister said.

Novelli noted, however, that it remains to be seen whether blame for the cracked screens should be pinned on unreasonable force applied by users or a design flaw on the part of Apple.

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32 months ago
It is common knowledge that faulty Li-Ions do in fact swell. Hmmm
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32 months ago
Now, no one really expects Apple to admit to this, do they? At least, not until the lawsuits get to amount to a lot more than a mass recall.
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32 months ago
Yeah, I pretty much knew it wasn't the battery, even though it is possible of a lithum-ion swelling like that. Very unlikely, but possible. Apple will issue a fix like always. hopefully, they won't wait like they did with the iPhone OS Messages loophole. 
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32 months ago
A swelling battery would not show glass breakage as external pressure on the glass. It would show the opposite. So unless Apple didn't check closely enough to determine the direction of the breakage, this wouldn't apply.

It is common knowledge that faulty Li-Ions do in fact swell. Hmmm

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32 months ago
In the case of the security guy, I would say pressure (two obvious spots on the screen).

But what happened to the photo, the one I've seen very recently, of a dismantled iPhone showing its internal with a battery failure – brown stuff leaking out of it. I guess that was pressure too then. Okay. Not!
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32 months ago
Whether it is the battery or "pressure" this is moot.

No consumer product that is meant for pockets/purses/etc. should be engineered to NOT withstand some pressure/jostling.

I have been an engineer for 30 years and every since the 1990's engineering budget for safety/quality control/testing has been gutted. Why? Because of $$$$....the bottom line.

Where are the traditional "shake and bake" tests for consumer electronics today? Where are the temperature/pressure tests?

It is easier (and more importantly....cheaper) for today's companies to keep a few top lawyers on retainer for the inevitable lawsuits than staff engineering organizations with ALL engineering disciplines. By ALL I mean not just design, but requirements, saftey, test, and QC. Sadly, design (HW and SW) appear to the only discipline left at a lot of companies today....and of course...LOTS of lawyers.:(

This is not an Apple thing....this is a corporate thing....across the board.
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32 months ago
I am curious why this is so rampant in the France area.

Whatever the reason, it seems focused in Europe. Could it have been in shipping, or related to a central issue? I am sure plenty of people have applied force to their screens, but why so much more in western Europe?
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32 months ago
I really seriously doubt it's because too much pressure was applied on the screen. How much pressure would be necessary to break the screen before you really hurt your ear first??? Unless you put your head in one of those nasty medieval torture machines and crush it with the iphone on it...

Have you ever seen anyone push "any" phone against their ear that hard???
Apple, get real!:eek:
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32 months ago

Novelli noted, however, that it remains to be seen whether blame for the cracked screens should be pinned on unreasonable force applied by users or a design flaw on the part of Apple.


It's amazing how many people crack their iPhone screens. I myself had my iPhone screen shatter by a drop of 3 feet onto a hard surface (I was sitting and it fell out of my hands onto a tile floor). I think it would do Apple well to have a slightly thicker or more shatter-resistant screen. Sure, there will still be shattered screens out there, but it should be less of a problem.
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32 months ago
My 3G got one day hot , very hot on the upper part , I first thought it was due to sun exposure , after leaving it under my car seat for half an hour on standby ( with the aircon on ) the phone was as hot as before , suddenly the battery window appeared ( it was only midday and I barely used the phone that day ) that I only had 20 % charge , 10 minutes later the same message appeared telling me that I had only 10% charge then I decided to turn it off till I got home and restored in the evening .

A software bug or a battery management error ? Asked several weeks ago in the forums but nobody gave me an answer rather that it was due to sun heat .

Now I take a closer look when I am driving under direct sunlight and touch the phone once in a while , it gets warm but never so hot as that particular day .

My question is : what would have happened if I did not turn the phone off ? I guess I will never know ....

Saludos from Spain
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