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Some Customers with iPhone 3G Connection Issues

There are a number of reports of iPhone 3G users having problems with inconsistent cellular connections with their new phones. CNet points to a growing discussion thread at Apple's forums detailing the problems.

Specifically, some users have having problems with frequent dropped calls on 3G networks. One customer describes his experience:

"I was driving down Folsom Street in San Francisco, and I got a dropped call 10 times. I get dropped calls just standing in one place," said Yarbrough, a 34-year-old accountant. "I'm extremely annoyed, but I'm hopeful a software update will fix it."

Mark Siegel, a spokesman for AT&T, has said that they are looking into individual cases, but claims that the iPhone 3G has not generated an unusual number of complaints:

"How a device performs in individual situations depends on circumstances like where you are in the 3G coverage, how close you are to a cell site. Things like terrain and buildings all come into play," Siegel said. "I'm not denying that people are having a less than satisfactory experience, but overall, the phone is doing great."

CNet points out that it can be difficult to determine the scope of a problem based on online complaints alone. Some reports have claimed simply replacing the SIM card has corrected the problems, while one analyst has claimed that the problems could be related to the 3G chipset that Apple used.

Top Rated Comments

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46 months ago
Dang, glad my iPhone isn't one of them. I seem to get pretty good reception and no dropped calls so far. But, this is in Canada with Rogers, not AT&T.
Rating: 0 Positives / 0 Negatives
46 months ago
I'd just use EDGE unless have a need to use 3G (i.e. web browsing). 2.5G call quality isn't that much worse than 3G and is in general much more reliable. Plus, you don't drain your battery nearly as much.
Rating: 0 Positives / 0 Negatives
46 months ago
I'm sure these complaints are all true, but I'm willing to bet they're the same percentage as any other cell phone.

It's just that people don't blog about their other phones. I know I never made a pos on the Internet about my old phone.
Rating: 0 Positives / 0 Negatives
46 months ago
My friend's 3G iPhone has very sporadic # of reception bars, almost never more than 4, usually only 1 in his chicago apartment while my trusty ROKR gets 4-5 everywhere in his apartment. His phone drops out when talking to me. I will probably get the 3G iPhone soon so I hope I don't get one of the crappy ones. I'll tell him to get his checked out at the apple or AT&T store.
Rating: 0 Positives / 0 Negatives
46 months ago
My wife has had this problem, including the total lack of any cell service. She took it back to AT&T and they "did something" to it, and it's worked better, but she still gets only 1-2 bars even in town.
Rating: 0 Positives / 0 Negatives
46 months ago
i'm finding the reception issue somewhat annoying. i've been switching to edge and it does much better, at least i get the reception in places where 3g craps out or drops calls. it's embarassing and odd for such an otherwise nice piece of technology to work so much less well as a phone than i expected.
Rating: 0 Positives / 0 Negatives
46 months ago

here's an idea. Use EDGE unless have a need to use 3G (i.e. web browsing). 2.5G call quality isn't that much worse than 3G and is in general much more reliable. Plus, you don't drain your battery nearly as much.


My G4 Powermac was pretty good too.

But if something goes wrong with my new iMac I'd consider "just use the G4" to be some really poor advice.
Rating: 0 Positives / 0 Negatives
46 months ago

here's an idea. Use EDGE unless have a need to use 3G (i.e. web browsing). 2.5G call quality isn't that much worse than 3G and is in general much more reliable. Plus, you don't drain your battery nearly as much.


that doesn't matter though. i use EDGE too for most of my calls but the point is, if you're in a 3G area you shouldn't have a ton of dropped calls especially if you're not roaming between EDGE and 3G.

i agree with SmallWhiteCar in that the % of users having problems is prob the same for all service providers. it will be interesting to see if it is a truly a faulty hardware though.
Rating: 0 Positives / 0 Negatives
46 months ago
Also on Rogers in Vancouver Canada - have had a few issues, about the same as any cell phone.
3G seems pretty fast, and the dropped call areas are the same as they always were, and thats going back 3 or more years.

For those in Vancouver I find that these are bad spots:

Traffic lights at Terminal and Main
Corner where McGill turns left and becomes Nanaimo

Cant think of any other obvious ones.

I do however, find that the speaker volume seems quieter, not louder than the old iPhone (I had it unlocked on Rogers from September last year) and the ring tones are no louder.

Other than that, all pretty good, but then I am not a new user, so the honeymoon period is over a long time ago.

Its not perfect, just WAY better than ALL the other phones out there!
Rating: 0 Positives / 0 Negatives
46 months ago
I live in LA, specifically Studio City, but I'm always in Hollywood and the Downtown area. I notice my 3G signal continuously goes in and out and it's frustrating! Is anyone else having the same problem? I mean this is LA! We should have pretty good 3G signals everywhere right?
Rating: 0 Positives / 0 Negatives

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