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Apple Acknowledges Reports Of MacBook Hard Drive Failures

Apple has acknowledged to InformationWeek that it has received reports of MacBook hard drive failures and is looking into the problem.

Seagate was not immediately available for comment, but Apple spokesman Cameron Craig said the company was aware that there might be a problem. "We've received a few reports that some MacBook consumer notebooks may have hard drive issues, and we're looking into it," he said.


UK data recovery firm Retrodata earlier this month discovered a flaw in the some hard drives employed in Apple's MacBook and MacBook Pro computers. The firm's analysis at that time had indicated that Seagate hard disks in the models with firmware 7.01 were unusually prone to read/write head failures that caused physical gouges in the hard drive platter, making recovery impossible.

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55 months ago
Since Apple is acknowledging this, I sure hope that we get either an extended warranty or offer for replacement. My MBP has a drive that fits in this group, though it seems to work now. It's out of warranty and I'd rather not foot the bill if it fails prematurely.
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55 months ago
Does anyone know if there are particular simptoms of this kind of failure? Or is it maybe just kind of random... and puff! all the info is gone. :confused:
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55 months ago

Since Apple is acknowledging this, I sure hope that we get either an extended warranty or offer for replacement. My MBP has a drive that fits in this group, though it seems to work now. It's out of warranty and I'd rather not foot the bill if it fails prematurely.


if i were you i wouldn't wait till it failed to get it replaced...
not sure what apple is planning on doing right now... but i would take my computer in.. be like.. look i am not planning on waiting till my information is gone because of the hard-drive.. i rather you guys fix it now.. then play the waiting game..

but hey.. backup drives are always cheap now a days. just incase..
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55 months ago

Since Apple is acknowledging this, I sure hope that we get either an extended warranty or offer for replacement. My MBP has a drive that fits in this group, though it seems to work now. It's out of warranty and I'd rather not foot the bill if it fails prematurely.


It's not (quite) ready for Leopard (should be in the next couple/few weeks?), but if you want a super simple solution for keeping your data 'safe' from absolute catastrophe then SuperDuper! is your answer.

But, yeah, I'd also like to have a dependable replacement drive if I were in that group. :eek:
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55 months ago
I've had a dead one sitting on my desk for a few months, and I bought another drive to replace it because I was out of warranty. I hope they do an exchange program so I can send that paperweight in for a new drive!
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55 months ago
my friend works at a school where a lot of Macbook drives have failed. I'm not sure if Apple has covered them, though I'd be surprised if they didn't. It's for sure an issue for them.
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55 months ago
sorry, i'm a little unfamiliar with this issue (I have a MBP), but is there any way to tell which MB (or MBP?!?) is affected? I just want to make sure all the photos on my mom's MB aren't in jeopardy...

I am glad, though, that (it seems) Apple is addressing this
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55 months ago
How do I check to see if my hard drive has the firmware number in the op?
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55 months ago

How do I check to see if my hard drive has the firmware number in the op?


I'm wondering this too. My friend just bought a MacBook and I'd like to see if she's affected.
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55 months ago

if i were you i wouldn't wait till it failed to get it replaced...
not sure what apple is planning on doing right now... but i would take my computer in.. be like.. look i am not planning on waiting till my information is gone because of the hard-drive.. i rather you guys fix it now.. then play the waiting game..

but hey.. backup drives are always cheap now a days. just incase..


I've got Time Machine going, as well as other backups, so I'm not really worried about losing data, but I am worried about downtime. If there's an option of replacing it before it fails, I would be interested in doing that. However, I don't plan on taking the time to drop by a store and ask an Apple employee to do something that I'm sure they're not authorized to do.
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