Apple Expands Video Shopping Service to India After US Launch
Apple has announced that customers in India can now connect with an Apple Specialist over a live video session while shopping for Apple products on its regional online store. It's the first expansion of the service outside of the U.S., where it debuted in March 2023.
The service connects customers with an Apple Store team member via a secure, one-way video call to browse the latest Apple products, discover new features, and learn about Apple's trade-in program, financing options, and more.
The Specialist appears on video, while customers remain on audio only. During the session, customers can get tailored, personalised advice, enabling them to compare iPhone models, for example. The service is offered in English, and customers on both iOS and non-iOS devices can use it.
Shop with a Specialist over Video is available to customers in India from 10 a.m. to 7 p.m. India Standard Time from Monday to Friday on the Apple Store online. The move follows Apple's launch of the Apple Store app in India earlier this year.
Popular Stories
An Indian court has ruled that Apple must cooperate with a government investigation into its App Store practices, rejecting the company's attempt to put the case on hold (via Reuters).
The Delhi High Court ruling keeps a probe by the Competition Commission of India (CCI) alive, which found in 2024 that Apple had abused its dominant position in the iPhone apps market. The CCI wants Apple's...
Apple has announced the rollout of two new device features in India: sleep apnea notifications for Apple Watch, and Hearing Test for AirPods Pro.
Sleep apnea is a condition in which breathing repeatedly stops and starts during sleep, often leading to poor rest. The Apple Watch detects signs of the disorder by using its accelerometer to track subtle wrist movements associated with irregular...
In a letter sent to Apple's CEO Tim Cook and hardware engineering chief John Ternus this week, nine members of U.S. Congress from Maryland expressed "serious concern" regarding Apple's decision to close its unionized retail store in Towson, Maryland on June 20, without plans to open a replacement store within the Baltimore region.
Apple Towson Town Center
"We recognize that decisions of this...
