Apple to Start Offering iPhone XR as Loaner Device During Lengthier Repairs

Starting later this week, Apple Stores and Apple Authorized Service Providers will be able to offer customers an iPhone XR as a loaner device during lengthier repairs in the U.S. and other regions, according to an internal memo obtained by MacRumors.

iphone xr black
iPhone XR will be available as a loaner starting November 4, which will be an upgrade over the iPhone 8 that Apple currently offers as a loaner. As a one year newer device than the iPhone 8, the iPhone XR has more modern features like Face ID and Dual SIM support, and the iPhone XR also has a newer A12 Bionic chip for faster performance.

If an Apple Store determines that a customer's iPhone must be mailed off to an Apple repair center to be serviced, the customer would be eligible to receive an iPhone XR for free until their regular iPhone is ready for pickup.

Apple's iPhone Loan Agreement provides more details, including that customers must return the loaner iPhone no more than 14 days after the date that Apple notifies them that their repaired iPhone is ready for pickup.

Top Rated Comments

Apple_Robert Avatar
12 weeks ago
A veteran MR member should already have a backup phone for emergency / repair purpose. :D If you have been here more than a year and don't already have a backup phone, you are a slacker and your forum membership may be revoked.
Score: 18 Votes (Like | Disagree)
jz0309 Avatar
12 weeks ago

A veteran MR member should already have a backup phone for emergency / repair purpose. :D If you have been here more than a year and don't already have a backup phone, you are a slacker and your forum membership may be revoked.
Yea, that’s why I have 2 of everything: house, car, girlfriend…
Score: 13 Votes (Like | Disagree)
thadoggfather Avatar
12 weeks ago

But had better battery life than any of the rest.
The XR is 'the phone' that pushed battery life after years of stagnancy.

will always hold a special place, and I liked the blue that iteration
Score: 9 Votes (Like | Disagree)
Maclver Avatar
12 weeks ago
If the repair is going to take that long, just replace the device
Score: 9 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
12 weeks ago
That’s pretty good! Customer satisfaction 100%
Score: 8 Votes (Like | Disagree)
coachgq Avatar
12 weeks ago

Fun phones that didn't have much of a purpose being so middle-of-the-road in all aspects within Apple's lineup, at the time.
But had better battery life than any of the rest.
Score: 6 Votes (Like | Disagree)

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