Apple Agrees to Pay $95 Million to Settle Lawsuit Claiming Refurbished Devices Aren't 'Equivalent to New'

Oct 4, 2021 8:59 pm PDT by Joe Rossignol

Apple on Friday reached a $95 million settlement that, pending court approval, will resolve a class action lawsuit that accused the company of violating the Magnuson–Moss Warranty Act and other U.S. laws by replacing customers' devices covered by AppleCare with refurbished devices, according to court documents accessed by MacRumors.


Apple's Repair Terms and Conditions for the U.S. state that, when servicing a customer's product, the company "may use parts or products that are new or refurbished and equivalent to new in performance and reliability." However, plaintiffs in the lawsuit alleged that refurbished or "remanufactured" devices are not "equivalent to new in performance and reliability" and thus sought monetary damages from Apple.

The class includes all U.S. residents who purchased an AppleCare Protection Plan or AppleCare+, either directly or through the iPhone Upgrade Program, on or after July 20, 2012, and received a refurbished replacement device. If approved, the settlement fund will be divided equally among the class members based on the number of refurbished replacement devices they received, according to the court documents.

It is anticipated that the class will receive a total of between $63.4 million and $68.1 million once attorneys' fees and other costs have been deducted. If the settlement is approved, details will be available at ReplacementDeviceLawsuit.com, and class members will also be contacted by email or mail if possible.

Apple "vigorously denied" that refurbished devices are inferior, but it opted to settle with the plaintiffs given the time and costs that would be associated with a continued trial, according to the court documents. Plaintiffs are seeking court approval on October 20 or as soon thereafter as the matter may be heard by the judge presiding over the case.

The case, Maldonado et al v. Apple, Inc et al, was first filed in July 2016 in the U.S. District Court for the Northern District of California.


Top Rated Comments

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3 weeks ago
?…Class action suits aren’t filed to compensate claimants…they’re filed to enrich attorneys.
Score: 57 Votes
3 weeks ago
This could be a big precedent around the world.

Here in Australia when I bought my iPad min 2nd gen it had dust under the screen. I took it to the store and they tried to tell me because it was so new they had no replacements.

When I asked them if they had new ones they said yes but they couldn’t provide them for warranty. So I asked for a refund. Which they gave me.

Then I bought one of the new ones…
Rating: 37 Votes
3 weeks ago
So a couple of fat cat lawyers made a cool $30 million for a couple of hours of work whilst the consumer gets a $5 iTunes gift card. These lawsuits are useless.
Rating: 32 Votes
3 weeks ago
How many people want a reworked logic board that’s been subject to liquid damage? Apple understandably wants to save money, but refurbished is definitely not equivalent to new in reliability.
Rating: 28 Votes
3 weeks ago

How many people want a reworked logic board that’s been subject to liquid damage? Apple understandably wants to save money, but refurbished is definitely not equivalent to new in reliability.
So you think Apple, the actual company, takes liquid damaged devices and brushes them off to send back out as replacement devices?
Rating: 18 Votes
3 weeks ago
So are Apple's T&C different now or do we still get refurbished as a replacement?
Rating: 16 Votes

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