Warranty Replacements for AirPods Max Don't Include New Ear Cushions

If you run into trouble with your AirPods Max and need to get a replacement pair under warranty, it looks like the new set will be delivered without a refreshed set of ear cushions.

airpods max in green
A 9to5Mac reader sent in a pair of ‌AirPods Max‌ for repair due to an issue with the Digital Crown, and the replacement set that he received back did not include ear cushions.

Apple instead expects users to keep the ear cushions from the damaged set of ‌AirPods Max‌ to use them with the replacement pair, unless of course the ear cushions themselves have also experienced damage. Given the modular design of the ‌AirPods Max‌, it is possible for Apple to ship just the headphones or just the ear cushions for replacement purposes.

Apple's instructions for mailing in the ‌AirPods Max‌ include a diagram that instructs users to remove the ear cushions before shipping the ‌AirPods Max‌ in a repair box.

airpods max packaging instructions

Image via 9to5Mac

With replacement AirPods Pro models, Apple does provide new ear tips, but ear tips for the ‌AirPods Pro‌ are priced at $8 rather than $69 like the AirPods Max ear cushions, so it's no surprise these are delivered separately.

At the current time, Apple is not selling ear cushions on a standalone basis, but they will presumably be available when stock improves. ‌AirPods Max‌ purchases from Apple continue to have March delivery dates at the current time.

Related Roundup: AirPods Max
Buyer's Guide: AirPods Max (Buy Now)
Related Forum: AirPods

Top Rated Comments

TheDailyApple Avatar
9 months ago
Makes sense. When you send an Apple Watch in for warranty you don’t get a new band.
Score: 35 Votes (Like | Disagree)
Apple_Robert Avatar
9 months ago
That makes sense to me.
Score: 27 Votes (Like | Disagree)
Apple_Robert Avatar
9 months ago

Over $500 and no warrantied replacement ear cushions...?!?!?

Just buy the Sony headphones. Cheap feel, better sound.
If there is a problem with the ear cushions, Apple will replace them. When the problem doesn't involve the ear cushions, there is no need to replace them.
Score: 18 Votes (Like | Disagree)
Apple_Robert Avatar
9 months ago

Apple absolutely despises its customers
What in the world does that mean in regards to this policy with the headphones?
Score: 16 Votes (Like | Disagree)
ikramerica Avatar
9 months ago
News: Apple only replaces the broken part under warranty if possible...

If your watch band fails they only replace the band. If the watch fails, only the watch.
Replacement phones do not come with headphones, chargers or cables even if the original did.

We got a toy from FatBrainToys that was missing 2 parts (wrong items inside). They sent only those parts, not a whole new toy.
We got a kids playhouse that was missing a small part. They sent us the part, not playhouse.
Score: 13 Votes (Like | Disagree)
kirk.vino Avatar
9 months ago
Pretty standard with many other vendors: they ask you to ship only the headphones and keep the ear tips, etc.
Score: 11 Votes (Like | Disagree)

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