Some Publishers Unhappy With Apple News+ Launch and Lack of Help From Apple

Some publishers who have joined Apple News+ are unhappy with the launch of the service and have shared details on some "early headaches" with media site Digiday.

When encouraging publications to sign up, Apple promised design resources and templates for customizing content for the ‌Apple News‌ format, but as it turns out, Apple is shutting out some smaller publications and "playing favorites" with larger publishers.

applenewsmymagazines
All participating publishers have been provided with an email address for sending pitches for design help, but a smaller group of publishers has been provided with access to a private Slack channel.

But a smaller, select group of publishers were invited to join a private Slack channel where they could connect with Apple more directly, a move that exasperated several sources when they were informed of the channel's existence. "They're basically playing favorites," that first source said. "It always seems to be good for the big guys, but not for the rest of us."

Apple has not provided Apple-designed article or content templates to publishers and has "largely outsourced" templates to vendors, which has resulted in bugs and other issues, along with much more work for publishers.

Magazine publishers need to use tools to scan PDFs and convert them into individual articles and advertisements, but the technology is said to be so buggy that each issue needs to be "effectively copy- and design-edited all over again."

Smaller magazines that don't have the resources for these full redesigns need to either invest time and money anyway or submit a PDF instead. A lot of the content within ‌Apple News‌+ at the current time is PDF-based, which does not make for the greatest user reading experience.

Publishers are also said to be frustrated with the "uneven user experience" in ‌Apple News‌ with the split between PDFs and the new ‌Apple News‌ format. "You think of Apple, and they're so design-conscious," said one publisher. "This doesn't feel like that at all."

According to Digiday, the publishers that it spoke to said that the flaws in ‌Apple News‌+ do not "bode well for its long-term future" unless Apple adapts its approach and makes some key changes to the service.


‌Apple News‌+ users have also expressed frustration with the service, and at MacRumors we've heard numerous complaints from Apple customers confused by the unintuitive user interface and unhappy with the lack of features.

Top Rated Comments

Gogeta-Blue Avatar
33 months ago
there you have it, the new apple under tim cook, but we are trolls and haters, i remember apple used to be real good at costumer support but just like everything else in apple, even that has declined, but of course that doesn’t have to do nothing with apple leadership, right. so not only the service sucks but also the support, welcome to the new apple, we only care about taking your money, after that you are in your own

things will have to go bad and from bad to worse untill we finally get rid of tim so then things can go back to be good once again

oh yes also cool because mr cook is not cool at all

the men simply kills the asmosphere with his precense
Score: 51 Votes (Like | Disagree)
and 1989 others Avatar
33 months ago
The quality of apples products and services have declined over the last couple of years. It's truly a shame, I was a hardened apple fan from 2005 - 2015. Now the only thing that continues to be top level are the damn prices.
Score: 44 Votes (Like | Disagree)
lazard Avatar
33 months ago
Apple playing favorites...shocking.
Score: 31 Votes (Like | Disagree)
jwwetzel Avatar
33 months ago
I already canceled my trial. Absolutely horrible app/service/content/etc. Does not take advantage of devices well.
Score: 20 Votes (Like | Disagree)
ntlman Avatar
33 months ago
('https://www.macrumors.com/2019/04/15/some-apple-news-plus-publishers-unhappy/')
...Apple has not provided Apple-designed article or content templates to publishers and has "largely outsourced" templates to vendors, which has resulted in bugs and other issues, along with much more work for publishers."
That sums up just about everything that has gone wrong with Apple lately. They have the arrogance to try and claim to have improved the magazine reading experience, but leave the most important work off to some unknown 3rd party vendor because they're too cheap to do it themselves.

This explains their rationale behind removing functional ports from the MBs. Pat yourself on the back for a thin design... and then undercut your own design aesthetic by making users purchase ugly dongles because you're too cheap to include ports.
Score: 14 Votes (Like | Disagree)
jlseattle Avatar
33 months ago
I subscribed for two days and then promptly unsubscribed. They are competing with free news services, cheap magazine subscriptions, and other content in the space. So 9.99 is the cost of a yearly magazine subscription. I would need to read 12 magazines to really get value out of the service.
Score: 13 Votes (Like | Disagree)

Related Stories

studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
airtag in hand

Apple Enhancing AirTags Anti-Stalking Measures With Android App and Shorter Sound Intervals

Thursday June 3, 2021 11:10 am PDT by
Apple is enhancing AirTags security to prevent stalking using the Bluetooth devices, Apple told CNET today. Apple is already sending out over-the-air updates to AirTags that will shorten the amount of time before an unknown AirTag alerts you if it is in your possession. At the current time, AirTags play a sound after three days of being away from their owner. After the update, AirTags will...
maxresdefault

Here's How Apple's New iPhone to iPhone Data Migration Feature Works in iOS 12.4

Tuesday July 23, 2019 1:20 pm PDT by
Apple this week released iOS 12.4, the newest version of iOS 12 available for iPhones and iPads. One of the new features in iOS 12.4 is an updated data migration option that uses device to device transfers rather than relying on iCloud. Apple didn't provide much information on the new data migration feature, so we thought we'd check it out in our latest YouTube video. Subscribe to the ...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
tmobilelogo

T-Mobile Data Breach Included Personal Information of Almost 50 Million Customers

Wednesday August 18, 2021 5:41 am PDT by
T-Mobile has issued a statement with further details about a cyberattack that the company confirmed earlier this week, confirming that the data breach included the personal information of almost 50 million current, former, and prospective customers. Late last week, T-Mobile confirmed that a forum post that purported to offer data from more than 100 million people was the result of a company...
airtag precision finding

AirTag Includes U1 Chip for 'Precision Finding' Feature

Tuesday April 20, 2021 12:11 pm PDT by
Apple's long-awaited AirTag was finally unveiled today, and as expected, the small circle-shaped accessories can be attached to items like wallets, keys, and more to allow them to be tracked in the Find My app. As was rumored ahead of release, each AirTag is equipped with a U1 chip, and on devices that also have U1 chips, there's a Precision Finding feature. U1 Ultra Wideband chips are...
m1 macbook air

Kuo: Mini-LED MacBook Air Coming in Mid-2022

Thursday July 22, 2021 7:48 pm PDT by
Apple will release a new version of the MacBook Air around the middle of 2022, Apple analyst Ming-Chi Kuo said today in note to investors seen by MacRumors. The upcoming MacBook Air will feature a 13.3-inch mini-LED display, which would make it the second Mac to gain mini-LED technology after the 2021 MacBook Pro, which is rumored to include a mini-LED display and is expected to launch later ...
Apple Films Tom Hanks Finch First Look

Apple Original Film 'Finch' Starring Tom Hanks to Premiere November 5

Thursday August 12, 2021 8:52 am PDT by
Apple today announced that the original film "Finch," starring Tom Hanks in its titular role, will premiere on Apple TV+ on Friday, November 5 and shared a first-look image from the film. The first look at "Finch," shared by Apple. The film, which is anticipated to be an awards season contender, revolves around a man, a robot (played by "Get Out" actor Caleb Landry Jones), and a dog that form ...
2016 macbook pro flexgate b

Apple Faces Another Class-Action MacBook Pro ‘Flexgate’ Lawsuit

Thursday August 20, 2020 6:43 am PDT by
Another class-action complaint has been lodged against Apple, which claims that the company was aware of a MacBook Pro design flaw that caused some devices to have backlight display issues (via Apple Insider). The so-called "flexgate" problem was present in some MacBook Pro models manufactured between 2016 and 2017. The problem appears as dark patches along the bottom of the MacBook Pro's...
macbook air m1 first benchmark

Apple Silicon M1 Chip in MacBook Air Outperforms High-End 16-Inch MacBook Pro

Wednesday November 11, 2020 4:43 pm PST by
Apple introduced the first MacBook Air, MacBook Pro, and Mac mini with M1 Apple Silicon chips yesterday, and as of today, the first benchmark of the new chip appears to be showing up on the Geekbench site. The M1 chip, which belongs to a MacBook Air with 8GB RAM, features a single-core score of 1687 and a multi-core score of 7433. According to the benchmark, the M1 has a 3.2GHz base...