Apple's Extended Holiday Return Policy Begins Today, Return Deadline Set for January 8, 2019

I bet people just rent macbooks and iphones every year during this time

Yikes I only just got my Halloween decorations down yesterday. :eek: And of course I found out I still forgot a couple of things. One bat, one black cat and a Sock monkey wearing a mask and cape. :p

Anyway last year when I returned my iPhone X (due to it giving me migraines) well within the holiday return date and within all of the specified parameters, I still got a real runaround at my local Apple Store when we returned it.

First they tried to say we were past the return deadline. Not true, we had many days to spare.

Then they tried to tell me they could not locate a record of the purchase. They claimed some sort of issue prevented them from finding it in their system. My husband showed it to them on his iPhone. Then they tried to insist my phone was part of some special promotion or something which made absolutely no sense, because no such promotion existed at the time my husband bought the iPhone. I can’t explain it here to you all because they made everything up as they went along. Like if they dragged it out long enough I would give up and go home. It was awful.

Then they tried to deny the terms spelled out on the web site saying it didn’t apply to their store. We had to pull up the web page and show them the fine print of the return terms.

They finally approved the return but said they were doing us a favor in doing so because we really didn’t meet the terms. But they couldn’t explain how we didn’t meet the terms. I’ve never seen such a weird runaround.

It was a process that should have taken ten minutes but was dragged out for about twenty minutes or so. It was just so weird and atypical.

Normally the FEW returns or exchanges that we have done at that store over the years are a breeze. Apparently they are wary of the holiday ones. Or at least some store managers are.

So, buyer beware. Definitely save every bit of documentation both electronic and paper.

What if the MacBook is opened? Free or restocking fee?

Free.
[doublepost=1542216584][/doublepost]I just wished they offered interest free credit again, like they used to do. They do it for the iPhone (the "iPhone Payments" plan: 20 months UK / 24 months US), so why not the more expensive Macs/iPads?!

Instead they want to make more money, by offering Barclays or Paypal finance at a whopping 15%, in a market where you can get a personal loan for less than 3.5%. So bleeding obvious they're making money from these loan companies, on top of increased pricing across the board, all to raise their ASP and thus increase shareholder value.

Sure pension funds rejoice, but we're all paying for it through the nose.

Free.
[doublepost=1542216584][/doublepost]I just wished they offered interest free credit again, like they used to do. They do it for the iPhone (the "iPhone Payments" plan: 20 months UK / 24 months US), so why not the more expensive Macs/iPads?!

Instead they want to make more money, by offering Barclays or Paypal finance at a whopping 15%, in a market where you can get a personal loan for less than 3.5%. So bleeding obvious they're making money from these loan companies, on top of increased pricing across the board, all to raise their ASP and thus increase shareholder value.

Sure pension funds rejoice, but we're all paying for it through the nose.

Actually, if you have a Barclay Apple Rewards card, just give them a call and ask to have the 0% financing offer applied to your account. I did that a few days ago incase I don't pay off the $5K+ in Apple products that I'm purchasing. I can stretch it out for up to 18 months at 0% if I want to. I rather take care of it but I have a cushion.

I bet people just rent macbooks and iphones every year during this time

It certainly does seem to provide an opportunity for an extended free trial for those so minded.