Apple Store in Zurich Evacuated Following Incident With Overheated iPhone Battery

The Apple retail store located on Bahnhofstrasse in Zurich, Switzerland was evacuated on Tuesday following a situation with an overheated iPhone battery and its injury of a repair worker (via Reuters and Swissinfo.ch). Zurich police said that the incident happened as the worker was removing the battery from the iPhone, subsequently overheating and "slightly" burning his hand.


It wasn't confirmed which iPhone was the source of the incident, but afterwards smoke began building up within the store, leading to the temporary evacuation of around 50 customers and employees from the premises. In addition to the repair worker, seven other people required medical attention but none were hospitalized.

The police mentioned that Apple staff responded quickly to the overheated battery by sprinkling quartz sand over it and containing the smoke as fast as possible.
“At the same time, there was a slight build-up of smoke, which led to around 50 customers and employees having to leave the business temporarily,” a police statement said.

“The staff responded well and correctly. It sprinkled quartz sand over the overheated battery so that the smoke could be contained and sucked out after switching on the ventilation.”
According to the police statement, forensic specialists are now examining what caused the incident in the first place, so no explanation was given at the time of writing. Apple has yet to comment on the situation.

Related Roundup: Apple Stores
Tag: Zurich


Top Rated Comments

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27 weeks ago
It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Rating: 12 Votes
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27 weeks ago

Third party battery in Apple Store? lol


The article doesn't state that the Genius was installing the battery. For all we know, the customer got a potato installed at a mall kiosk and the brought the phone it for issues relating to/unrelated to said potato.
Rating: 11 Votes
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27 weeks ago
Battery replacement programme now includes 12 months complimentary fire insurance.
Rating: 9 Votes
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27 weeks ago
I saw a Car battery being replaced once and the dealer shorted the cables and started a small fire.

odd that this did not make the news :-)
Rating: 8 Votes
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27 weeks ago
Non story!



It's probably one of those high quality batteries that apple started using from iPhone 6 on...



Or maybe a third party battery.
Rating: 7 Votes
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27 weeks ago

Non story!






Or maybe a third party battery.

Third party battery in Apple Store? lol
Rating: 6 Votes
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27 weeks ago

It may have if by "the news" you meant a website dedicated to that brand of car.


Very likely if it happened to a ferrari, not so much if it's a Kia.:)
Rating: 5 Votes
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27 weeks ago

Third party battery in Apple Store? lol

Yes. The article said the incident occurred when the battery was being removed. It could have been a third party battery that was being replaced because it sucked hind tit. Also, the worker could have punctured the battery during the removal process. LiOn batteries really don’t like being punctured. Of course it could just be a coincidence that it started burning at the exact same time it was being removed.
Rating: 5 Votes
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27 weeks ago
Not the first time iPhone battery has caused unexpected premature shutdown.
Rating: 5 Votes
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27 weeks ago
I wonder if the worker accidentally shorted the battery when taking it out.
Rating: 4 Votes
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