Verizon Raises Smartphone Upgrade Fee to $30

Less than a year after introducing a fee for customers upgrading their smartphones, Verizon has raised the the price of said fee from $20 to $30, reports The Verge.

The fee change was quietly implemented last week alongside the discontinuation of two-year contracts for existing customers. Those customers previously had to pay a $40 fee when activating a new contract and purchasing a new device, while the fee has been $20 for device payment plans and outright purchases from Verizon.

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With two-year contracts no longer available, all customers will now pay $30 when upgrading their smartphones on the Verizon network. A separate activation fee when purchasing a new line also applies.

According to Verizon, its upgrade fees help to cover "increasing support costs" from customers switching their devices.

Verizon also recently clarified its data usage policies for unlimited customers, notifying employees that customers who use over 200GB per month will be forced to move to a tiered data plan.

Tag: Verizon


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30 months ago
In other news Verizon execs got a raise...
Rating: 20 Votes
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30 months ago
That literally costs them nothing.
Rating: 17 Votes
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30 months ago
This is what happens when you limit competition! Verizon and ATT continue to increase rates on everything because there is no competition. I am paying double what I paid 5 years ago for the same service, nothing has changed except my bill! Verizon and ATT continue to grow and as they get bigger, we will all pay more!
Rating: 16 Votes
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30 months ago

According to Verizon, its upgrade fees help to cover "increasing support costs" from customers switching their devices.


What a load of Yak-****.
Rating: 16 Votes
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30 months ago
And yet I can't vote with my wallet because the places where I need strong signal the most is dominated and proven reliable only by Verizon.
Rating: 14 Votes
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30 months ago

Criminals. Love their service... beginning to loathe their prices. $180 plus fees for 20GB... just saying. If T-Mobile actually reached the 50mbp/s that I get for their $70/month, I'd switch, but Verizon's speed and reliability is awesome.

Le Sigh.

I get 60-70 Mbps with T-Mobile I love it! They are pushing for 1gbps by the end of the year.
Rating: 9 Votes
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30 months ago
I think I speak for many when I say, 'you suck Verizon'.
Rating: 9 Votes
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30 months ago
why dont they charge $100?
Rating: 8 Votes
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30 months ago
So just to be clear: if one buys a new iPhone sim-free, takes the sim out of their old phone, puts it in their old phone, and does all of this without ever entering a Verizon store or calling their customer support... That costs $30?

So glad I'm not with this awful, greedy company.

Edit: replies have indicated they do not charge the fee in the scenario I described, but do if you buy from Verizon. Which strikes me as odd (why are they incentivizing people to NOT buy from them directly?) but not as bad as what I was imagining.
Rating: 5 Votes
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30 months ago
FWIW, following up on the line in the OP "According to Verizon, its upgrade fees help to cover 'increasing support costs' from customers switching their devices" should take time to read the Ars post, which I read much earlier today. In essence, their support costs went down, Ars cited it, Ars asked VZW for feedback on the lowered costs but "increasing support costs", and Ars still hasn't received feedback on their question about this matter. So, bullsh*t, in consumer-speak.

Not in the Ars post is that VZW started phasing out their in-corporate-store tech support 3 years ago, leaving only commission-based sales people in-store and recently closed several of their support call centers (http://www.cio.com/article/3131057/consumer-electronics/verizons-miserable-customer-service-is-about-to-get-worse.html). VZW offloaded their towers to American Tower about 2 years ago (http://www.fiercewireless.com/wireless/verizon-offloads-towers-to-american-tower-for-5b). So, what increased support costs?

Happily beating up VZW's LTE network while under contract since 2011.
Rating: 5 Votes
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