iPhone 5 Battery Replacement Program Now Includes Models with Third-Party Displays

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Apple's iPhone 5 Battery Replacement Program now covers iPhone 5 models that had their displays replaced with third-party components, according to a new posting on Apple's GSX site for service providers that was brought to MacRumors' attention.

iphone5displaybattery
Previously, iPhone 5 models that had their displays replaced were barred from receiving a brand new battery replacement from Apple. The company generally did not replace batteries in devices that might have seen damage due to liability issues and required phones with damaged displays to correct that issue before progressing.

Additionally, Apple's refusal to replace batteries in phones with new displays likely saw some contention amongst those who purchased refurbished iPhone 5 models and had not personally had any work done on the device.

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79 months ago

Still annoys me that my girlfriend's iPhone 5 fitted the exact description of the battery issues stated but isn't eligible for a replacement battery. How can this be right?

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That sounds promising. The battery in my girlfriend's iPhone 5 has been crappy since day 1 but she's apparently not eligible in the program. Sounds like it might be worth taking it to Apple anyway.



My 5 would start shutting off at 2% left on the indicator. Then it crept up to 5%. Then to 12%. They do free battery diagnostics. When he ran the diagnostic it came back well within spec. According to the genius the battery can still test ok, but can have a bulging issue causing the issue, but still testing ok (likely due to the diagnositc not being a physical load test). He took it in the back and opened it up to visually inspect it and came back with a white box replacement.

Maybe they are allowing for off program replacements just to be safe. The diagnostic is free with exception to your time. Can't hurt to have it looked at.
Score: 2 Votes (Like | Disagree)
Avatar
79 months ago
Still annoys me that my girlfriend's iPhone 5 fitted the exact description of the battery issues stated but isn't eligible for a replacement battery. How can this be right?

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I had my original 5 replaced under warranty. My replacement needed a battery due to calibration issues. I was way out of warranty and expecting to pay for a battery as I did not fall into the replacement program. They were cool enough to still replace it under warranty for me. I thought apple had tightneded the reigns on this, but apparently not. It's reasons like this I stick with apple. It s worth dealing with mishaps and temporary bugs if they keep taking care of customers instead of making excuses not to.


That sounds promising. The battery in my girlfriend's iPhone 5 has been crappy since day 1 but she's apparently not eligible in the program. Sounds like it might be worth taking it to Apple anyway.
Score: 1 Votes (Like | Disagree)
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79 months ago
iPhone 5 battery was disgrace


Thank God for my 6+, can get through 2 days with moderate use
Score: 1 Votes (Like | Disagree)
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79 months ago
I'd like to see this extended to the power button replacement program as well ( https://www.apple.com/au/support/iphone5-sleepwakebutton/ ) ... I just got knocked back (Apple Store Canberra Australia) because mine had a third party screen installed - now have an annoyingly almost functional device that has no other problems...
Score: 1 Votes (Like | Disagree)
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79 months ago

[url=https://cdn.macrumors.com/im/macrumorsthreadlogodarkd.png]Image (https://www.macrumors.com/2014/09/30/iphone5-battery-display/)[/url]


Apple's iPhone 5 Battery Replacement Program (https://www.macrumors.com/2014/08/22/iphone-5-battery-replacement-program/) now covers iPhone 5 models that had their displays replaced with third-party components, according to a new posting on Apple's GSX site (https://gsx.apple.com/WebApp/login.htm) for service providers that was brought to MacRumors' attention.

Image (https://cdn.macrumors.com/article-new/2014/09/iphone5displaybattery.png)
Previously, iPhone 5 models that had their displays replaced were barred (https://discussions.apple.com/thread/6517577) from receiving a brand new battery replacement from Apple. The company generally did not replace batteries in devices that might have seen damage due to liability issues and required phones with damaged displays to correct that issue before progressing.

Additionally, Apple's refusal to replace batteries in phones with new displays likely saw some contention amongst those who purchased refurbished (https://discussions.apple.com/thread/6520044) iPhone 5 models and had not personally had any work done on the device.

Article Link: iPhone 5 Battery Replacement Program Now Includes Models with Third-Party Displays (https://www.macrumors.com/2014/09/30/iphone5-battery-display/)


Apple is slowly adopting kinder, more generous policies, and is treating their customers with more respect. This is a much better way to build goodwill and to demonstrate soundness and responsibility. as Apple becomes more and more of a mainstream technology company, they will need to move more in this direction, providing stronger support to their consumer and enterprise clients.
Score: 1 Votes (Like | Disagree)
Avatar
79 months ago
I just told a lady today that she couldn't get her battery replaced because her display was fake. This sucks.
Score: 1 Votes (Like | Disagree)

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