iphone5sApple will soon be able to offer display repairs on the iPhone 5s directly within its retail stores, alleviating the need to send the devices to an off-site repair center. As noted by 9to5Mac, Apple Stores are currently accepting large deliveries of iPhone 5s screens for the repair program and in-store repairs are set to begin on Monday, August 4.

The in-store repairs are part of an effort to lower repair costs. Apple first began offering in-store phone repairs for the iPhone 5 back in June of 2013, and expanded to iPhone 5c repairs in January of this year.

Users with a cracked or damaged iPhone 5s display that do not have AppleCare+ now have the option to pay a $149 fee to get the screen repaired right at an Apple retail location. Prior to establishing an in-store repair center, users were forced to pay $229 for a replacement screen as Apple had to send damaged devices off-site.

With the ability to replace iPhone 5, 5c, and 5s screens, Apple can significantly cut down on repair costs and wait times. In a June 2013 employee meeting, Apple noted that its in-house repair policies could save the company as much as $1 billion per year.

Top Rated Comments

aristobrat Avatar
107 months ago
I believe I can do this myself for $24.99 from Amazon.

Those prices are extortion. Apple, you pulled in billions upon billions of dollars in a single quarter. The least you can do take a very very very small hit, if a hit at all, and do this for free.
Here are some reviews for the $33 replacement screen (http://www.amazon.com/Display-Screen-Digitizer-Assembly-iPhone/dp/B00GAXONJU/ref=sr_1_1?ie=UTF8&qid=1406829734&sr=8-1) on Amazon.

The product is missing the housing for the camera and the mesh for the speaker. Those items are glued into the original iPhone 5s screen component.

Screen has lines through it and the digitizer goes crazy. Pretty much useless.

THIS IS NOT AN EASY REPAIR! I would recommend if this is your first time, you dont do this..

There are a lot of little parts you must remove and put back on in order to make this repair. I would def pay someone to do this if you do not know what you are doing.

The forward facing camera is milky- there is a permanent film over the camera that cannot be removed. Alas, I can no longer take #selfies. Additionally, the screen gets very hot and the picture begins to fade out after five minutes of use or so. This is very annoying.


----------

The article also quotes a $229 replacement cost but this article (http://www.apple.com/support/iphone/repair/screen-damage/) seems to suggest that the cost is $269.
$269 is the price for an Out-of-Warranty repair that involves replacing the entire device, like from water damage, bent frame, etc.
Score: 7 Votes (Like | Disagree)
DonutHands Avatar
107 months ago
Call it superstition, but if something on a device fails, it usually fails again after being fixed.

Yes, that would be called superstition.
Score: 4 Votes (Like | Disagree)
cicton Avatar
107 months ago
I consider this a reduction in customer service.

Previously, they would simply replace the phone. 20 minutes and a restore and you're done.

Now they have you waiting 2-3 hours to replace parts. When I brought my phone in with a receiver speaker problem, they had to try to do a "modular repair" first. When this failed, they replaced my phone. Total time, over 2 hours, when I could have been out of there in 20 mins had they just replaced the phone.

What's so hard about replacing phones, then fixing+refurbishing the broken ones on Apple's own time and using them for future replacements? The cost is about the same and the customer experience is loads better.

----------

Is some company out there creating clone knockoff iPhone screens? I'm surprised they can do that, given how proprietary the Apple hardware is.


It's hardly a drop of customer service. People need to realize that iphone are nothing more than computers that fit in your pocket. Expecting a entire replacement for a phone with a broken display is ridiculous. Normal people wouldn't expect this for their Mac so why do they expect it for their phone. Waiting a short amount of time for the repair to be complete should give the customer some time to think about the fact that they broke the display, Not Apple. When did we become so entitled as a customer?
Score: 3 Votes (Like | Disagree)
MaxDrago Avatar
107 months ago
The straight dope

Why would you EVER pay 150$ for a new screen when you can simply give them your phone and 200$ for a brand new one?
I've done this 4 times now. paying for just a screen is a rip. get the whole new setup! minus the box of goodies.
$269 is the price for an Out-of-Warranty repair that involves replacing the entire device, like from water damage, bent frame, etc.
if you turn in the broken phone it's 200 flat
An out of warranty replacement for an iPhone 5/5C/5S is $269. The $229 replacement price was prior to the change in AppleCare+ pricing/fees last year, around the time the original screen repair program began.
The only $199 option is replacing an iPhone 4S out of warranty.

As stated in the article, the stores (except maybe some trying out a pilot programs), didn't have screens to service 5S's with so $269 was the only option.

AND just to be clear, the replacement price ALWAYS involves swapping the old device for the new one, otherwise it wouldn't be a replacement. Any option where you keep the old phone is purchasing a new one (not a service function)... and unless you have a carrier upgrade available you're paying full retail ($649+), instead of the subsidized $199+ for a 16GB 5S.

I just had this conversation in a local store yesterday... The conversation was very explicit about the options. The only phones that can get sent out for repair are those covered under some sore of extension like the iPhone 5 Sleep/Wake button issue (http://www.apple.com/support/iphone5-sleepwakebutton/). Everything else is done in the store as a component repair (usually within an hour unless your store is packed or just has slow techs) if they have the part, or as a unit swap if parts aren't available.

Taking a $120 off the price to replace a display is a good thing to those of us who don't own any money trees. This lets me keep the remaining warranty on my device (if any), or gives me 90 days warranty on the repair... vs. voiding my warranty and removing my ability to have apple service the device for anything in the future. Plus I don't have to bother with setup/restore of data. :cool:
Score: 2 Votes (Like | Disagree)
zorinlynx Avatar
107 months ago
I consider this a reduction in customer service.

Previously, they would simply replace the phone. 20 minutes and a restore and you're done.

Now they have you waiting 2-3 hours to replace parts. When I brought my phone in with a receiver speaker problem, they had to try to do a "modular repair" first. When this failed, they replaced my phone. Total time, over 2 hours, when I could have been out of there in 20 mins had they just replaced the phone.

What's so hard about replacing phones, then fixing+refurbishing the broken ones on Apple's own time and using them for future replacements? The cost is about the same and the customer experience is loads better.

----------

Is some company out there creating clone knockoff iPhone screens? I'm surprised they can do that, given how proprietary the Apple hardware is.

Here are some reviews for the $33 replacement screen (http://www.amazon.com/Display-Screen-Digitizer-Assembly-iPhone/dp/B00GAXONJU/ref=sr_1_1?ie=UTF8&qid=1406829734&sr=8-1) on Amazon.
Score: 2 Votes (Like | Disagree)
macpro88 Avatar
107 months ago
I believe I can do this myself for $24.99 from Amazon.

Those prices are extortion. Apple, you pulled in billions upon billions of dollars in a single quarter. The least you can do take a very very very small hit, if a hit at all, and do this for free.
Score: 2 Votes (Like | Disagree)

Popular Stories

apple watch ultra hammer test

YouTuber Tests Apple Watch Ultra Durability With a Hammer: Table Breaks Before the Watch

Sunday September 25, 2022 2:27 pm PDT by
A YouTuber has put Apple's claims for the durability of the Apple Watch Ultra to the test by putting it up against a drop test, a jar of nails, and repeated hits with a hammer to test the sapphire crystal protecting the display. TechRax, a channel popular for testing the durability of products, first tested the Apple Watch Ultra by dropping it from around four feet high. The Apple Watch...
tim cook spring loaded event

Six Major Products to Expect From Apple in 2023

Sunday September 25, 2022 10:57 am PDT by
As we approach the end of a busy product release season for Apple with only new iPads and Macs left to be announced over the next month or so, we're also setting our sights on 2023. Apple is rumored to have several major products in the pipeline for next year, including new Macs, a new HomePod, a VR/AR headset, and so much more. Other than new iPhones and Apple Watches, which are expected...
Tim Cook Apple Event

Gurman: New iPads and Macs May Be Announced Through Press Releases, No October Event

Sunday September 25, 2022 6:50 am PDT by
Apple may decide to release its remaining products for 2022, which include updated iPad Pro, Mac mini, and 14-inch and 16-inch MacBook Pro models, through press releases on its website rather than a digital event, according to Bloomberg's Mark Gurman. In his latest Power On newsletter, Gurman said that Apple is currently "likely to release its remaining 2022 products via press releases,...
AirPods Max 2022 Colors

Ten Things AirPods Pro 2 Tell Us About AirPods Max 2

Saturday September 24, 2022 1:00 am PDT by
Upon the release of the second-generation AirPods Pro, the AirPods Max became the oldest current-generation AirPods product still in Apple's lineup. Introducing several new features like Adaptive Transparency and the H2 chip, the second-generation AirPods Pro may provide some of the best indications yet of what to expect from the second-generation AirPods Max. Almost two years later, rumors...
iPhone 14 Pro Sports Scores Dynamic Island

iPhone 14 Pro Features Live Sports Scores in Dynamic Island on iOS 16.1

Monday September 26, 2022 7:52 am PDT by
Earlier this month, Apple announced that iOS 16.1 will enable a new Live Activities feature that allows iPhone users to stay on top of things that are happening in real time, such as a sports game or a food delivery order, right from the Lock Screen. On the iPhone 14 Pro and Pro Max, Live Activities also integrate with the Dynamic Island. Premier League match in Dynamic Island via Paul Bradford ...
General iOS 16 Feature Yellow

Some iOS 16 Users Continue to Face Unaddressed Bugs and Battery Drain Two Weeks After Launch

Monday September 26, 2022 7:34 am PDT by
Today marks exactly two weeks since Apple released iOS 16 to the public. Besides the personalized Lock Screen, major changes in Messages, and new features in Maps, the update has also seen its fair share of bugs, performance problems, battery drain, and more. After major iOS updates, it's normal for some users to report having issues with the new update, but such reports usually subside in...
iPhone 14 Pros in Hand Black Background Feature

Verizon iPhone 14 Pro Customers Reporting Cellular Connection Issues

Monday September 26, 2022 6:23 am PDT by
iPhone 14 Pro customers on the Verizon network in the U.S. are reporting issues with slow and unreliable 5G cellular connections and calls randomly dropping. Several threads on Reddit (1,2,3) and the MacRumors forums chronicle issues faced by Verizon customers and Apple's latest iPhone. According to user reports, signal strength on the iPhone 14 Pro is unreliable and weak, while other...
iphone 14 pro max deep purple

iPhone 15 'Ultra' Could Replace Pro Max Model Next Year

Sunday September 25, 2022 7:02 am PDT by
Apple is gearing up to possibly replace its "Pro Max" iPhone with an all-new "Ultra" iPhone 15 model next year, reliable Bloomberg journalist Mark Gurman said today. Writing in his latest Power On newsletter, Gurman said that for the iPhone 15, Apple is planning a revamped design alongside USB-C and a potential name change. Apple could replace its "Pro Max" branding, which it started to use...
apple watch ultra deuglify 1

Apple Watch Ultra User Mods Titanium Casing to 'Deuglify' Design

Tuesday September 27, 2022 8:05 am PDT by
An Apple Watch Ultra user has modified their new device's casing to add a brushed finish and remove the orange color of the Action Button in an effort to make it more visually appealing. The Apple Watch Ultra offers the first complete redesign of the Apple Watch since the product line's announcement in 2014, and while the design has been met with praise from many users, some have criticized...