Customers who purchased an iPhone from an Apple Store in the U.S. had a 30-day period to try out the phone and return it for any reason. Starting March 13th, this return window is being shortened to 14 calendar days, claims 9to5Mac.

According to an internal document provided by one of our retail sources, Apple plans to change its iPhone return policy to just 14 days beginning on March 13th. However the return policy currently published on Apple.com already reflects this change.

iphone-14-day-return-policy
This change brings Apple's return policy in line with U.S. carriers, which offer a 14-day return period for customers who buy an iPhone from a carrier's website or retail store. Previously, Apple would accept returns beyond the carrier's 14-day period, but within the company's 30-day return window. These customers would be credited for their iPhone purchase, but they still had to pay an early termination fee and any other associated charges to the carrier. This policy often was confusing to customers who expected to return their phone without penalty.

This change also standardizes Apple's return policy across all product categories. Starting March 13th, customers who purchase an item from Apple will have 14 days in which to make a return, regardless of what they purchased.

Related Forum: iPhone

Top Rated Comments

Apple_Robert Avatar
98 months ago
I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.
Score: 18 Votes (Like | Disagree)
gnasher729 Avatar
98 months ago
Maybe because the device doesn't work properly? I find your post to be silly.

That's warranty, not a return. Even with a "no returns" policy, you can return devices that don't work.
Score: 15 Votes (Like | Disagree)
Lefty21 Avatar
98 months ago
Still plenty of time.
Score: 13 Votes (Like | Disagree)
Dulcimer Avatar
98 months ago
I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.

Completely agree. No need to test a phone for one whole month.

----------

Getting a little greedy there, eh, Tim?

How is this greedy?
Score: 12 Votes (Like | Disagree)
GoCubsGo Avatar
98 months ago
Getting a little greedy there, eh, Tim?
I don't see it that way and 14 days was the original return window even under Jobs. I'm not even sure how you can call this greedy.


I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.
I agree. Far too many people have openly discussed how they kept a phone for nearly a month and decided they wanted the color or size they truly wanted. Many have come here bragging about their basic rental or saying how they wanted a certain model but it was not available so they just bought whatever and now intend to return it. I loved it in one way because the refurb store was riddled with these returns that had nothing wrong with them. However, this 14-day window will reduce the people who abused the previous return policy.
Score: 10 Votes (Like | Disagree)
gnasher729 Avatar
98 months ago
Getting a little greedy there, eh, Tim?

Don't you think feeling entitled to rent a phone for two weeks without payment is greedy?
Score: 8 Votes (Like | Disagree)

Top Stories

apple california streaming event

Apple Event Announced: 'California Streaming' on September 14 With iPhone 13, Apple Watch Series 7 Expected

Tuesday September 7, 2021 9:03 am PDT by
Apple today announced that it will be holding a special event on Tuesday, September 14 at 10:00 a.m. The event will take place at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with WWDC and last year's fall events, this new event will be held digitally with no members of the media invited to attend in person. Apple will likely provide pre-taped segments for...
Apple Prefer Lightning Over USB C Feature

iPhone Sticking With Lightning Port Over USB-C for 'Foreseeable Future'

Tuesday March 2, 2021 9:32 am PST by
Apple will retain the Lightning connector on the iPhone for the "foreseeable future," with no intention of switching to USB-C, according to reliable analyst Ming-Chi Kuo. In spite of much of the industry moving toward USB-C, Apple will not be using it to replace the Lightning connector on the iPhone 13, or indeed on any iPhone model for the time being. In a note seen by MacRumors yesterday,...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
original iphone

Phil Schiller Says iPhone Was 'Earth-Shattering' Ten Years Ago and Remains 'Unmatched' Today

Monday January 9, 2017 7:15 am PST by
To commemorate the tenth anniversary of the iPhone, Apple marketing chief Phil Schiller sat down with tech journalist Steven Levy for a wide-ranging interview about the smartphone's past, present, and future. The report first reflects upon the iPhone's lack of support for third-party apps in its first year. The argument inside Apple was split between whether the iPhone should be a closed...
iOS 15 icon on phone

Apple Seeds Sixth Betas of iOS and iPadOS 15 to Developers

Tuesday August 17, 2021 10:05 am PDT by
Apple today seeded the sixth betas of iOS and iPadOS 15 to developers for testing purposes, with the updates coming one week after Apple released the fifth betas. Registered developers can download the profile for the iOS and iPadOS betas from the Apple Developer Center, and once the profile is installed, beta updates will be available over the air. iOS 15 is a major update that...
maroon5memories

Apple Collaborates With Maroon 5 to Add 'Memories' Song to Photos App

Wednesday September 25, 2019 12:02 pm PDT by
Apple has teamed up with Maroon 5 to add the group's new song "Memories" to the Memories feature in the Photos app, allowing it to be used for photo slide show creations, reports Billboard. "Memories" will be available as a soundtrack option for a limited time and it is available to iPhone and iPad users running the latest iOS 13 and iPadOS software. Memories in the Photos app are created ...
it home ecommerce app iphone 13

iPhone 13 to Launch on September 17, AirPods 3 on September 30, Claims Report

Wednesday August 25, 2021 2:42 am PDT by
Apple may be planning to launch the iPhone 13 on Friday, September 17 and third-generation AirPods on Thursday, September 30, according to an image of an e-commerce app discovered by Chinese language site IT Home. The screenshot, originally posted by Weibo account @PandaIsBald, suggests all four iPhone 13 models will go on sale on September 17, followed by the AirPods 3 on September 30....
MacBook Pro Coating

Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

Saturday October 17, 2015 7:58 am PDT by
Apple has issued an internal notice about a new Quality Program that addresses anti-reflective coating issues on MacBook and MacBook Pro models with Retina displays, as confirmed by multiple sources. These issues include the anti-reflective coating on displays wearing off or delaminating under certain circumstances. Apple will replace Retina displays on affected MacBook or MacBook Pro models ...
iPhone 13 Dummy Thumbnail 2

Full iPhone 13 Feature Breakdown: Everything Rumors Say We Can Expect

Tuesday August 31, 2021 7:50 am PDT by
With the launch of Apple's iPhone 13 lineup believed to be just a few weeks away, we have compiled all of the coherent rumors from our coverage over the past year to build a full picture of the features and upgrades coming to the company's new smartphones. For clarity, only explicit improvements, upgrades, and new features compared to the iPhone 12 lineup are listed. It is worth noting that...
iphone 12 colors 2021

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived in October 2020 in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone...