Customers who purchased an iPhone from an Apple Store in the U.S. had a 30-day period to try out the phone and return it for any reason. Starting March 13th, this return window is being shortened to 14 calendar days, claims 9to5Mac.

According to an internal document provided by one of our retail sources, Apple plans to change its iPhone return policy to just 14 days beginning on March 13th. However the return policy currently published on Apple.com already reflects this change.

iphone-14-day-return-policy
This change brings Apple's return policy in line with U.S. carriers, which offer a 14-day return period for customers who buy an iPhone from a carrier's website or retail store. Previously, Apple would accept returns beyond the carrier's 14-day period, but within the company's 30-day return window. These customers would be credited for their iPhone purchase, but they still had to pay an early termination fee and any other associated charges to the carrier. This policy often was confusing to customers who expected to return their phone without penalty.

This change also standardizes Apple's return policy across all product categories. Starting March 13th, customers who purchase an item from Apple will have 14 days in which to make a return, regardless of what they purchased.

Tag: 9to5Mac
Related Forum: iPhone

Top Rated Comments

Apple_Robert Avatar
116 months ago
I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.
Score: 18 Votes (Like | Disagree)
gnasher729 Avatar
116 months ago
Maybe because the device doesn't work properly? I find your post to be silly.

That's warranty, not a return. Even with a "no returns" policy, you can return devices that don't work.
Score: 15 Votes (Like | Disagree)
Lefty21 Avatar
116 months ago
Still plenty of time.
Score: 13 Votes (Like | Disagree)
Dulcimer Avatar
116 months ago
I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.

Completely agree. No need to test a phone for one whole month.

----------

Getting a little greedy there, eh, Tim?

How is this greedy?
Score: 12 Votes (Like | Disagree)
GoCubsGo Avatar
116 months ago
Getting a little greedy there, eh, Tim?
I don't see it that way and 14 days was the original return window even under Jobs. I'm not even sure how you can call this greedy.


I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.
I agree. Far too many people have openly discussed how they kept a phone for nearly a month and decided they wanted the color or size they truly wanted. Many have come here bragging about their basic rental or saying how they wanted a certain model but it was not available so they just bought whatever and now intend to return it. I loved it in one way because the refurb store was riddled with these returns that had nothing wrong with them. However, this 14-day window will reduce the people who abused the previous return policy.
Score: 10 Votes (Like | Disagree)
gnasher729 Avatar
116 months ago
Getting a little greedy there, eh, Tim?

Don't you think feeling entitled to rent a phone for two weeks without payment is greedy?
Score: 8 Votes (Like | Disagree)

Popular Stories

iPhone trade in

Apple Adjusts Trade-In Values for iPhones, Macs, and More

Wednesday January 25, 2023 9:40 am PST by
After announcing new Mac and HomePod models last week, Apple adjusted its trade-in values for select devices in the United States. iPhone trade-in values decreased by up to $80, and most Android smartphones also went down. Mac trade-in values remained unchanged or increased by up to $40 depending on the model, while some Apple Watch models increased in value and others decreased. Trade-in...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Expected Later This Year With These 7 Exclusive Features

Tuesday January 24, 2023 4:53 pm PST by
Apple's next-generation iPhone 15 Pro and iPhone 15 Pro Max are expected to be announced in September as usual. Already, rumors suggest the devices will have at least seven exclusive features not available on the standard iPhone 15 and iPhone 15 Plus. An overview of the seven features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17...
Mac mini M2 2023

New 256GB Mac Mini and 512GB MacBook Pro Have Slower SSD Speeds Than Previous Models

Tuesday January 24, 2023 1:11 pm PST by
While the new Mac mini with the M2 chip has a lower $599 starting price, the base model with 256GB of storage has slower SSD read and write speeds compared to the previous-generation model with the M1 chip and 256GB of storage. A teardown of the new Mac mini shared by YouTube channel Brandon Geekabit reveals that the 256GB model is equipped with only a single 256GB storage chip, while the...
iOS 16

iOS 16.3 for iPhone Launching Next Week With These 4 New Features

Friday January 20, 2023 11:43 am PST by
In a recent press release, Apple confirmed that iOS 16.3 will be released to the public next week. The software update will be available for the iPhone 8 and newer and includes a handful of new features, changes, and bug fixes. Below, we've recapped bigger features in iOS 16.3, including support for physical security keys as a two-factor authentication option for Apple ID accounts, worldwide ...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Expected to Feature Wi-Fi 6E Like Latest Macs and iPad Pro

Wednesday January 25, 2023 5:39 pm PST by
The iPhone 15 will support Wi-Fi 6E, according to a research note shared this week by Barclays analysts Blayne Curtis and Tom O'Malley. The analysts did not specify whether the feature will be available on all models or limited to the Pro models. Apple has added Wi-Fi 6E support to a handful of devices so far, including the latest 11-inch and 12.9-inch iPad Pro, 14-inch and 16-inch MacBook...
maxresdefault

Hands-On With the New M2 Pro Mac Mini

Tuesday January 24, 2023 1:45 pm PST by
The new M2-series MacBook Pro and Mac mini models launched today, marking the debut of the first M2 Pro and M2 Max chips. We have the M2 Pro Mac mini on hand, and thought we'd take a look at the machine and do a series of benchmarks to see how it fits into Apple's lineup. Subscribe to the MacRumors YouTube channel for more videos. Base model Mac mini machines come with either an M2 or M2 Pro...
apple tv 4k red image

Apple Releases tvOS 16.3

Tuesday January 24, 2023 10:10 am PST by
Apple today released tvOS 16.3, the third major point update to the tvOS 16 operating system that originally came out in September. Available for the Apple TV 4K and Apple TV HD, tvOS 16.3 comes six weeks after tvOS 16.2, an update that added Apple Music Sing. The tvOS 16.3 update can be downloaded over the air through the Settings app on the ‌‌‌‌Apple TV‌‌‌‌ by going to System > Software...
maxresdefault

Hands-On With the New M2 Max MacBook Pro

Thursday January 26, 2023 12:14 pm PST by
New 14-inch and 16-inch MacBook Pro models with the latest M2 Pro and M2 Max chips are available in Apple retail stores and are already in the hands of customers, and we picked up one of the new M2 Max machines to answer all of the questions MacRumors readers considering a purchase might have. Subscribe to the MacRumors YouTube channel for more videos. Yesterday, we asked MacRumors fans on...