Apple has topped the second J.D. Power Wireless Smartphone Satisfaction Study of 2013, landing above competitors like Nokia, Samsung and HTC. This is the tenth consecutive time Apple has led the biannual ranking, and Apple has prominently mentioned this fact in the past.

For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.

NewImage
Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.

Top Rated Comments

TWSS37 Avatar
TWSS37
117 months ago
JD Power gives #1 ratings = great news, from a relevant outlet

Consumer Reports gives good ratings but not #1 = everyone hates Apple, no one reads CR anyway
Score: 5 Votes (Like | Disagree)
2457282 Avatar
2457282
117 months ago
Sprint the home for SameSung Android Fans!:D
Score: 3 Votes (Like | Disagree)
Arndroid Avatar
Arndroid
117 months ago
Hard to believe this when you read these forums!
Score: 2 Votes (Like | Disagree)
madsci954 Avatar
madsci954
117 months ago
Only 5 years? Apple is doomed!

/s
Score: 2 Votes (Like | Disagree)
mdbilkey Avatar
mdbilkey
117 months ago
Just have to give iOS a go. RAZR MAXX really soured me to Moto or Android. About a year ago my one son gave me his iMac. It just does what it is supposed to without it's hand being held or constant reassurance that the boogie man is gone.
Score: 1 Votes (Like | Disagree)
Tysknaden Avatar
Tysknaden
117 months ago
That much for "size of screen matters". The screen is only part of the experience.
Score: 1 Votes (Like | Disagree)
Read All Comments

Popular Stories

ipad pro m1 feature

Gurman: Apple Event This October Remains Unlikely, No Touch ID for iPhone 15

Sunday October 2, 2022 6:41 am PDT by
Apple is developing new iPad Pro, Mac, and Apple TV models, and at least some of these products will be released in October, according to Bloomberg's Mark Gurman. However, Gurman continues to believe that Apple is unlikely to hold an event this month. In the latest edition of his Power On newsletter, Gurman said "the big iPhone 14 unveiling last month was probably it for Apple in 2022 in...
Read Full Article • 186 comments
maxresdefault

Apple Responds to Video Testing Crash Detection Feature With Junkyard Vehicles

Friday September 30, 2022 9:11 am PDT by
The Wall Street Journal's Joanna Stern recently traveled to Michigan to test Apple's new crash detection feature on the iPhone 14 and Apple Watch Ultra. In response, Apple provided some additional information about how the feature works. Stern recruited Michael Barabe to crash his demolition derby car with a heavy-duty steel frame into two unoccupied vehicles parked in a junkyard — a 2003...
Read Full Article • 109 comments
Hero0005

Best Apple Deals of the Week: M2 MacBook Air Hits New All-Time Low Price at $1,049, Plus Sales on AirPods Pro and More

Friday September 30, 2022 9:05 am PDT by
This week's best Apple deals focus on the AirPods Pro, AirPods Pro 2, and M2 MacBook Air, including numerous all-time low prices on these devices. You'll also find up to 50 percent off discounts on Anker and Eufy accessories on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us...
Read Full Article • 9 comments
Apple SIM Card

Apple SIM No Longer Available for Activating New Cellular Data Plans on iPads

Sunday October 2, 2022 8:04 am PDT by
As of October 1, Apple SIM is no longer available for activating new cellular data plans on supported iPad models, according to an Apple support document. Introduced in 2014, the Apple SIM was designed to allow iPad users to activate cellular data plans from multiple carriers around the world. Initially, the Apple SIM was a physical nano-SIM card, but it was embedded inside later iPad Pro...
Read Full Article • 61 comments
iphone 14 pro max vs 13 max 2

Camera Comparison: iPhone 14 Pro Max vs. iPhone 13 Pro Max

Thursday September 29, 2022 7:44 am PDT by
The iPhone 14 Pro and Pro Max introduce some major improvements in camera technology, adding a 48-megapixel lens and low-light improvements across all lenses with the new Photonic Engine. We've spent the last week working on an in-depth comparison that pits the new iPhone 14 Pro Max against the prior-generation iPhone 13 Pro Max to see just how much better the iPhone 14 Pro Max can be. Subscrib ...
Read Full Article • 138 comments
iOS 16 Wallpaper Spectrum Feature

Five Wallpaper Apps to Check Out for iOS 16's New Lock Screen Depth Effect

Thursday September 29, 2022 9:08 am PDT by
One of the biggest new features in iOS 16 is a completely redesigned iPhone Lock Screen. The new Lock Screen is entirely customizable, letting you change the colors and fonts, add widgets and new wallpapers, and more to make your iPhone uniquely yours. Of course, even before iOS 16, you could customize your Lock Screen with a wallpaper of your choice. iOS 16 takes the Lock Screen wallpaper...
Read Full Article • 64 comments
top stories 1oct2022

Top Stories: Stage Manager Expands to Older iPad Pro Models, No October Apple Event?

Saturday October 1, 2022 6:00 am PDT by
While we had been expecting a follow-up October Apple event focused on Mac and iPad announcements, it sounds like we might not be getting another event after all. Instead, the pending updates in those product segments could be considered minor enough that they may be announced via press releases. It wasn't all bad news, however, with Apple announcing that it will be expanding an on-device...
Read Full Article • 79 comments
iOS 16

Apple Preparing iOS 16.0.3 With More Bug Fixes Following iPhone 14 Launch

Monday October 3, 2022 7:53 am PDT by
iOS 16.0.2 was released last month with several bug fixes for iPhone 14 issues, excessive copy and paste permission prompts, and more. Now, evidence suggests that Apple is planning to release iOS 16.0.3 with additional bug fixes. Evidence of an upcoming iOS 16.0.3 software update has shown up in MacRumors analytics logs, which have been a reliable indicator in the past. There are several...
Read Full Article • 101 comments
dynamic island alan dye

Apple Executives Talk About iPhone 14 Pro's Dynamic Island in New Interview

Sunday October 2, 2022 10:48 am PDT by
In a new interview, Apple's senior vice president of software engineering, Craig Federighi, and Apple's vice president of human interface design, Alan Dye, sat down to discuss the thinking behind the iPhone 14 Pro's Dynamic Island and how it was developed. During the interview with the Japanese magazine Axis, Federighi, who oversees the development of iOS, said Dynamic Island represents the...
Read Full Article • 183 comments