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See the iPhone 12, iPhone 12 Mini, iPhone 12 Max side-by-side with all modern iPhones.

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• iPhone 12 Mini vs iPhone 12
• iPhone 12 vs iPhone 11
• iOS 14: How to Use Picture in Picture Mode
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• Widgetsmith Guide
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• Should you buy a Mac now or wait for Arm Macs?
• AppleCare: Should you Get It?
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iPhone 12 available now. iPhone 12 mini launches in November.

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iPhone 12 Pro available now. iPhone 12 Pro Max launches in November.

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Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running

by

Apple has topped the second J.D. Power Wireless Smartphone Satisfaction Study of 2013, landing above competitors like Nokia, Samsung and HTC. This is the tenth consecutive time Apple has led the biannual ranking, and Apple has prominently mentioned this fact in the past.

For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.

NewImage
Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.

Top Rated Comments

(View all)
Avatar
TWSS37
92 months ago
JD Power gives #1 ratings = great news, from a relevant outlet

Consumer Reports gives good ratings but not #1 = everyone hates Apple, no one reads CR anyway
Score: 5 Votes (Like | Disagree)
Avatar
2457282
92 months ago
Sprint the home for SameSung Android Fans!:D
Score: 3 Votes (Like | Disagree)
Avatar
Arndroid
92 months ago
Hard to believe this when you read these forums!
Score: 2 Votes (Like | Disagree)
Avatar
madsci954
92 months ago
Only 5 years? Apple is doomed!

/s
Score: 2 Votes (Like | Disagree)
Avatar
mdbilkey
92 months ago
Just have to give iOS a go. RAZR MAXX really soured me to Moto or Android. About a year ago my one son gave me his iMac. It just does what it is supposed to without it's hand being held or constant reassurance that the boogie man is gone.
Score: 1 Votes (Like | Disagree)
Avatar
Tysknaden
92 months ago
That much for "size of screen matters". The screen is only part of the experience.
Score: 1 Votes (Like | Disagree)
Read All Comments

Top Stories

Early iPhone 12 Tests Show Ceramic Shield is Stronger and More Scratch Resistant Than iPhone 11 Glass

Friday October 23, 2020 1:21 pm PDT by
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Read Full Article • 101 comments

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Sunday October 25, 2020 2:59 pm PDT by
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Apple References Unreleased 2020 16-Inch MacBook Pro in Boot Camp Update

Monday October 26, 2020 8:42 am PDT by
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Read Full Article • 178 comments

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Friday October 23, 2020 3:23 pm PDT by
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Read Full Article • 317 comments

iPhone 11 Pro Outlasts iPhone 12 and 12 Pro in Extensive Battery Life Test

Friday October 23, 2020 8:36 am PDT by
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Read Full Article • 262 comments

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Friday October 23, 2020 4:11 pm PDT by
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Read Full Article • 163 comments

MagSafe Charger Teardown Reveals Simple Design With Magnets and Charging Coil Encircling a Small Circuit Board

Friday October 23, 2020 7:50 am PDT by
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Read Full Article • 42 comments

Apple VP Kaiann Drance Interview Addresses Battery Life, MagSafe, and Power Adapter Concerns

Friday October 23, 2020 3:37 am PDT by
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Read Full Article • 255 comments

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Saturday October 24, 2020 1:48 pm PDT by
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Read Full Article • 146 comments