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Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running

Thursday October 17, 2013 11:02 AM PDT by Jordan Golson

Apple has topped the second J.D. Power Wireless Smartphone Satisfaction Study of 2013, landing above competitors like Nokia, Samsung and HTC. This is the tenth consecutive time Apple has led the biannual ranking, and Apple has prominently mentioned this fact in the past.

For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.

Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.

Top Rated Comments

TWSS37

152 months ago

JD Power gives #1 ratings = great news, from a relevant outlet

Consumer Reports gives good ratings but not #1 = everyone hates Apple, no one reads CR anyway

Score: 5 Votes (Like | Disagree)

2457282

152 months ago

Sprint the home for SameSung Android Fans!:D

Score: 3 Votes (Like | Disagree)

Arndroid

152 months ago

Hard to believe this when you read these forums!

Score: 2 Votes (Like | Disagree)

madsci954

152 months ago

Only 5 years? Apple is doomed!

/s

Score: 2 Votes (Like | Disagree)

mdbilkey

152 months ago

Just have to give iOS a go. RAZR MAXX really soured me to Moto or Android. About a year ago my one son gave me his iMac. It just does what it is supposed to without it's hand being held or constant reassurance that the boogie man is gone.

Score: 1 Votes (Like | Disagree)

Tysknaden

152 months ago

That much for "size of screen matters". The screen is only part of the experience.

Score: 1 Votes (Like | Disagree)

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