Apple Continuing to Deal with iCloud Startup Issues

Apple's massive software launch yesterday to debut iOS 5 and iCloud resulted in a number of issues for some users, with iOS installation errors being a primary source of frustration as Apple's servers were overwhelmed by demand for the new operating system.

mobileme icloud logos
In fact, as Cult of Mac and The Next Web summarize, traffic to Apple was so high that broader Internet infrastructure was even experiencing difficulties under the load. In particular, one Internet exchange point in London saw its traffic jump by 50% as iOS 5 became available.

The traffic at the LONAP (LONAP is a London Neutral Internet Exchange Point where Internet and content providers exchange traffic) increased from a normal peak of around 18Gb/s to around 28Gb/s.

LONAP's Andy Davidson tells MacRumors that the iOS 5 traffic was unprecedented for a software upgrade.

The traffic was around twice what we would see on a typical Wednesday evening. There was as much traffic as we would see for a major sporting event (such as England playing in the World or European cups). Such volumes have never been seen before for a software upgrade.

The iCloud portion of yesterday's launch has also seen some hiccups, with a number of users reporting difficulties getting the service up and running and/or converting from MobileMe to iCloud. Apple issued a status update yesterday evening indicating that it was limiting the rate of conversions in the face of high demand, encouraging customers experiencing difficulties to try again at a later time.

Due to high demand, we are temporarily limiting the number of users moving from MobileMe to iCloud. Please try again later. We apologize for any inconvenience.

And while many of the high traffic issues have settled down by today, users are now reporting that iCloud mail is down for the moment, although Apple has yet to issue a status update addressing the situation.

Brief downtime and minor issues are not particularly surprising given the popularity of Apple's services and the crush of demand at rollout, but customers who remember the difficult rollout of MobileMe several years ago are undoubtedly hoping that Apple can iron out the wrinkles more quickly this time around.

Update: Apple has issued a status update acknowledging the problems with iCloud mail.

Some users are experiencing intermittent authentication errors when trying to use mail. Normal service will be restored ASAP. We apologize for any inconvenience.

Top Rated Comments

WiLLGT09 Avatar
140 months ago
I can't log in to iCloud mail on any device - Mac, iPhone, or even the website. My computer and iPhone keep saying my password is incorrect. It all worked last night and earlier this morning.

C'mon Apple. You'd think they'd anticipate the massive load this would all cause. You'd think that massive NC data center would be able to help.
Score: 12 Votes (Like | Disagree)
movieator Avatar
140 months ago
Yep. Add me to the list of those who are suddenly having their password rejected. Two accounts, both getting the shaft.
Score: 8 Votes (Like | Disagree)
Vegasman Avatar
140 months ago

The real problem is Apple underestimating just how popular they are.

And how exactly does Microsoft do it with 1 billion computers to update?
Score: 6 Votes (Like | Disagree)
iRock1 Avatar
140 months ago
It's all fixed now. You can go into settings and turn off the artificial overreacting.

A massive transition to a new system and all that really happened was a mail downtime of two hours. Had you been away from your e-mail or tied up with other work you might not even have noticed.

The rest is just a matter of "try again later." Your impatience does not equal a technical catastrophe. Looks like all the Apple fans clogging the tech sites tried to move to iCloud all at once.

The real problem is Apple underestimating just how popular they are.

Respectfully, you are bringing fanboyism to a whole new level.
Score: 5 Votes (Like | Disagree)
dgree03 Avatar
140 months ago
It's all fixed now. You can go into settings and turn off the artificial overreacting.

A massive transition to a new system and all that really happened was a mail downtime of two hours. Had you been away from your e-mail or tied up with other work you might not even have noticed.

The rest is just a matter of "try again later." Your impatience does not equal a technical catastrophe. Looks like all the Apple fans clogging the tech sites tried to move to iCloud all at once.

The real problem is Apple underestimating just how popular they are.

Just admit it, apple made a mistake going all in. They should of staggered the implementation.

They don't go all in on their OS's so why should they not take there own philosophy and implement over a few days.
Score: 5 Votes (Like | Disagree)
roland.g Avatar
140 months ago
Those of us that have been around since the days of .Mac or even the free iTools get especially frustrated when all of hiccups happen as a result of Apple rebranding what we already use. And used to pay for.
Score: 5 Votes (Like | Disagree)

Popular Stories

home app ios 16

Apple Confirms iPad Will No Longer Be Supported as a Home Hub in iOS 16

Wednesday June 22, 2022 12:38 pm PDT by
The iPad will no longer be able to be used as a home hub following the launch of iOS 16, iPadOS 16, macOS Ventura, and the HomePod 16 software this fall, Apple confirmed today. As discovered in iOS 16 code by MacRumors contributor Steve Moser, Apple says that the iPad will no longer be supported as a home hub. This information will be displayed in the Home app after updating to iOS 16.A home ...
apple ar headset concept 2

Apple CEO Tim Cook Hints at AR/VR Headset: 'Stay Tuned and You'll See What We Have to Offer'

Wednesday June 22, 2022 6:34 pm PDT by
CEO Tim Cook this week did an interview with China Daily, where he once again commented on on the future of augmented reality and hinted at Apple's work on an AR/VR headset. Render via designer Ian Zelbo Cook said that Apple is excited about the opportunities available with augmented reality, which is not too far off from prior comments that he's made, but he went on to say that people should ...
customize wallpaper setting ios 16

iOS 16 Beta 2 Tidbits: New Wallpaper Colors, Backup Over LTE, SMS Filtering and More

Wednesday June 22, 2022 2:16 pm PDT by
Apple today seeded the second betas of iOS 16 and iPadOS 16 to developers for testing purposes, and the new betas introduce new features and refine some of the changes that Apple made with the first iOS 16 release. Subscribe to the MacRumors YouTube channel for more videos. Lock Screen Photo Wallpaper Customization When customizing a photo on the Lock Screen, there are two new DuoTone and...
Shazam Music Recognition Control Center

iPhone's Built-In Music Recognition Feature Syncs With Shazam App on iOS 16

Tuesday June 21, 2022 7:37 am PDT by
Since the release of iOS 14.2 in 2020, the iPhone has included a built-in Music Recognition feature in Control Center powered by Shazam. And with iOS 16, and also the iOS 15.6 beta, the feature has received a small but useful upgrade. As noted by Twitter user @someone_andrew, songs identified with Music Recognition in Control Center finally sync with the Shazam app. It also remains...
2022 back to school apple

Apple Launches 2022 Back to School Offer: Up to $150 Gift Card With Mac or iPad

Friday June 24, 2022 5:08 am PDT by
Apple today launched its annual "Back to School" promotion for college/university students in the United States and Canada. This year's promotion offers a free Apple gift card with the purchase of an eligible Mac or iPad, rather than free AirPods like last year. Apple is also offering students 20% off AppleCare+ plans during the promotion. Apple is offering a $150 gift card with the purchase ...
ios 16 lock screen feature2

Apple Seeds Second Betas of iOS 16 and iPadOS 16 to Developers

Wednesday June 22, 2022 10:07 am PDT by
Apple today seeded the second betas of upcoming iOS 16 and iPadOS 16 updates to developers for testing purposes, with the updates coming two weeks after Apple unveiled the new software at WWDC and released the initial betas. Registered developers can download the iOS and iPadOS 16 profiles from the Apple Developer Center, and once installed, the betas will be available over the air. Given...
apple ar headset concept 1

Apple Rumored to Announce 'Game-Changer' AR/VR Headset in January 2023

Friday June 24, 2022 2:52 am PDT by
Apple is "likely" to announce its long-rumored mixed-reality headset as soon as January 2023, Apple analyst Ming-Chi Kuo has reiterated. Concept render based on purported leaked information by Ian Zelbo In a detailed post on Medium, Kuo explained that Apple's headset will be a "game-changer" for the augmented-reality and virtual-reality market. Describing some of the headset's...