Earlier this week, it was reported that Delta Air Lines was testing iPads to improve real-time communications with flight crews. Now, British Airways is giving iPads to cabin crews to improve customer service in the air.

baplane

The iPad lets crew quickly identify where each customer is seated, who they are travelling with, their Executive Club status and any special meal requests. It gives cabin crew a whole library of information at their fingertips including timetables, safety manuals and customer service updates. It also means any issues can be logged with ground-based colleagues around the network prior to departure so solutions can be delivered while the flight is airborne.

When all the passengers have boarded and just before the doors are shut, cabin crew are currently handed a long scroll of paper, listing up to 337 customers. With the new iPads cabin crew will simply refresh their screen when the doors have closed through wireless 3G networks and they will have a complete list of passengers on board.

BA is testing the iPad with 100 cabin crew and aims to roll out the program to all senior crew members in the next few months.

(Photo by Flickr/BriYYZ)

Top Rated Comments

AdrianK Avatar
130 months ago


I had a great vegan meal of curry from BA from London to Dallas. OTOH, AA's vegan meal was a sad veggie meatloaf.

I hope the iPad works out for BA's attendants.
Wow, since when did airlines cater to vegans? That's basically my main issue with long flights >.<

Hopefully, this will go a long way towards making people shut the ******* up about the iPad being nothing more than a useless toy.
This x1000.
Score: 4 Votes (Like | Disagree)
blyan Avatar
130 months ago
If only they invested this money in better food, which is truly awful on BA, even relative to all other airlines. An iPad won't make the attendants any less disagreeable either. I avoid BA like the plague.

I disagree. The food in first class (and the service) is great ;)
Score: 4 Votes (Like | Disagree)
eastercat Avatar
130 months ago
I had a great vegan meal of curry from BA from London to Dallas. OTOH, AA's vegan meal was a sad veggie meatloaf.

I hope the iPad works out for BA's attendants.
Score: 3 Votes (Like | Disagree)
d4rkc4sm Avatar
130 months ago
If only they invested this money in better food, which is truly awful on BA, even relative to all other airlines. An iPad won't make the attendants any less disagreeable either. I avoid BA like the plague.

i may be only one but i love airplane food.
Score: 2 Votes (Like | Disagree)
Steve121178 Avatar
130 months ago
So if the flight attendants can use 3G when the door is closed, does this mean the airlines are going to finally acknowledge the use of cell phones will not interfere with the flight of the plane? Perhaps we could all use our cell phones until we loose signal so many feet in the air.

The last thing I want on a plane is to be sitting next to some idiot who won't stop talking on the phone. Phones use should be banned, period.

Data use is ok though.
Score: 1 Votes (Like | Disagree)
kdarling Avatar
130 months ago
The worst and most self-centered idiot on the planet is the one who thinks a rule doesn't apply to them.

There are plenty of empirical reasons to believe that phones interfere with systems. Pilots over the years have reported everything from noise in their headphones (think GSM buzz times dozens of phones) to autopilots kicking off when a first class passenger turned on her phone just before landing (yes, they took it from her).

Just a month or two ago, Boeing was trying to certify an in-plane WiFi system for one of their 737 models, and discovered that the primary cockpit display panels installed in that model would go blank if the WiFi power went too high. That could be deadly. They're having the manufacturer add more shielding.

Aircraft makers simply cannot test all situations for interference. That's why it's better to be safe than sorry, and try to avoid unnecessary interference in the critical flight phases of takeoff and landing.
Score: 1 Votes (Like | Disagree)

Top Stories

AirPods Pro Beta Firmware

AirPods Pro Beta Firmware Now Available

Wednesday July 21, 2021 6:50 am PDT by
Upcoming AirPods Pro firmware updates are now available to Apple Developer Program members as beta versions. AirPods Pro firmware beta one features FaceTime Spatial Audio and Ambient Noise Reduction. Custom Transparency mode, including Conversation Boost, was initially expected to be included in the beta but appears to have been delayed for a later version. Apple made the announcement...
maxresdefault

Apple Music to Livestream Premiere of Kanye West's New Album 'Donda' on Thursday

Wednesday July 21, 2021 1:49 am PDT by
Apple Music on Thursday will host a global livestream for the premiere of Kanye West's tenth studio album, titled "Donda." The sold-out event will take place at the Mercedes-Benz Stadium in Atlanta, Georgia, and Apple Music's livestream will start at 8:00 p.m. Eastern Time. The livestream was revealed in a Beats Studio Buds ad that aired during the NBA Finals. The ad features U.S. track...
General Apps Messages

All Three Major U.S. Carriers and Google Adopt Rich Communication Services, But No Sign of Apple Interest

Tuesday July 20, 2021 1:15 pm PDT by
For the last several years, Google has been pushing a new communications protocol called Rich Communication Services, or RCS. RCS is designed to replace SMS, the current text message standard, and it offers support for higher resolution photos and videos, audio messages, bigger file sizes, better encryption, improved group chat, and more. Verizon today announced that it is planning to adopt...
ios wifi settings

Apple Confirms iOS 14.7 Fixes WiFi Bug and Many Other Vulnerabilities

Wednesday July 21, 2021 11:38 am PDT by
Following the release of iPadOS 14.7 this morning, Apple has shared details on the security updates that are included in iOS 14.7, iPadOS 14.7, macOS Big Sur 11.5, watchOS 7.6, and tvOS 14.7, all of which came out this week. Notably, Apple's documentation confirms that the iOS 14.7 and iPadOS 14.7 updates address a WiFi-related vulnerability that could impact iOS devices when joining a...
macOS Malware Feature

Common Windows Malware Can Now Infect Macs

Wednesday July 21, 2021 8:13 am PDT by
A common form of malware on Windows systems has been modified into a new strain called "XLoader" that can also target macOS (via Bleeping Computer). Derived from the Formbook info-stealer for Windows, XLoader is a form of cross-platform malware advertised as a botnet with no dependencies. It is used to steal login credentials, capture screenshots, log keystrokes, and execute malicious files. ...
macOS Big Sur Feature Orange

Apple Releases macOS Big Sur 11.5 With Podcast App Updates and Bug Fixes

Wednesday July 21, 2021 10:15 am PDT by
Apple today released macOS Big Sur 11.5, the fifth major update to the macOS Big Sur operating system that launched in November 2020. macOS Big Sur 11.5 comes two months after the release of macOS Big Sur 11.4. The new ‌‌‌‌‌macOS Big Sur‌‌‌‌ 11.5 update can be downloaded for free on all eligible Macs using the Software Update section of System Preferences. macOS Big Sur...
idos 2 app ios

Apple to Pull 'iDOS 2' DOS Emulator From App Store

Thursday July 22, 2021 3:22 pm PDT by
iDOS 2, an app designed to allow users to play classic DOS games, will soon be pulled from the App Store, the app's creator said today. According to iDOS developer Chaoji Li, he tried to submit an iDOS update with bug fixes to the App Store, but was told that the update was rejected because it violated the 2.5.2 App Store guideline that says apps cannot install or launch executable code.Durin...
airpods 3 gizmochina Feature

AirPods 3 Rumored to Launch Alongside iPhone 13 at Expected September Event

Friday July 23, 2021 12:54 am PDT by
The third-generation AirPods will likely launch at the same event revealing Apple's upcoming iPhone 13 lineup, according to a report from DigiTimes, which makes the claim citing sources familiar with the matter. The report as a whole echoes previous reporting that production of the third-generation AirPods will kickstart in August, meaning a launch shortly after can be easily expected. DigiTi...
iPad mini pro feature

Next-Generation iPad Mini Will Reportedly Feature a Mini-LED Display

Thursday July 22, 2021 9:03 am PDT by
Apple is widely rumored to be planning a new iPad mini with a significant redesign, including a larger 8.5-inch to 9-inch display with slimmer bezels, a Touch ID power button instead of a home button, a USB-C port instead of a Lightning connector, and more. According to a paywalled preview of a DigiTimes report today, the sixth-generation iPad mini will also feature a mini-LED display:BLU...
airpods 3 gizmochina Feature teal

AirPods 3 Mass Production Said to Kick Off in August

Tuesday July 20, 2021 8:40 pm PDT by
Mass production of the third-generation AirPods will kick off in August, according to a new report from Nikkei Asia. They will reportedly join a number of other products such as the iPhone 13 lineup and redesigned MacBook Pro models as launches coming before the end of the year. Renderings of rumored third-generation AirPods design Rumored launch dates for the third-generation AirPods have...