AT&T's Server Problems Continue to Cause Problems for iPhone 4 Pre-Orders

134010 iphone 4 preorder wait

Now into the afternoon on the East Coast of the United States, Apple and AT&T are continuing to experience massive difficulties accepting pre-orders for the iPhone 4. As we noted earlier, Apple's own site has been throwing up errors for much of the day, but the primary problem appears to be AT&T's servers, which have reportedly completely collapsed under the deluge of requests.

Gizmodo has been staying on top of the issues all day, sharing reports of AT&T stores resorting to pen and paper for taking down customer information or even closing all together. Some customers have even reportedly attempted to log into their AT&T accounts only to find themselves viewing account for information for other customers, creating significant security concerns.

Customers hoping to bypass the frustrating online experience by calling in by phone to Apple to place their pre-orders are finding that Apple isn't accepting calls at this time, refusing to put customers on hold due to the crush of customers trying to place pre-orders. Even when Apple was taking calls, customers spent as much as three hours on hold before being told that there was nothing Apple's representatives could do until AT&T's servers are brought back up.

Meanwhile, customer frustration continues to increase, with both Apple and AT&T taking heat for the issues. While Apple has been known to struggle to keep up with launch-day demand for its products in the past, today's issues seem well beyond the scope of its usual congestion. Certainly the need for so many customers to interface with AT&T's systems during the pre-order process is a contributing factor to the difficulties, but it remains to be seen whether the issues stem from Apple and AT&T being woefully underprepared to handle the load or if customer demand has been significantly higher than the companies anticipated.

Related Forum: iPhone

Popular Stories

iphone se 4 modified flag edges

iPhone SE 4 With Face ID Said to Be Priced Below $500

Monday May 20, 2024 3:43 am PDT by
Apple is targeting a sub-$500 starting price for its upcoming fourth-generation iPhone SE model despite a raft of rumored upgrades coming to the more affordable device. According to leaker Revegnus on X, the U.S. launch price of the fourth-generation iPhone SE will either remain at the same $429 starting price as the current model, or will see an increase of around 10%. Either way, Apple's...
iOS 17

Apple Releases iOS 17.5.1 With Fix for Reappearing Photos Bug

Monday May 20, 2024 10:11 am PDT by
Apple today released iOS 17.5.1 and iPadOS 17.5.1, minor updates to the iOS 17 and iPadOS 17 operating system updates that came out last September. The 17.5.1 updates come a week after the launch of iOS 17.5 and iPadOS 17.5. iOS 17.5.1 and iPadOS 17.5.1 can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. According to Apple's...
iPhone 16 Camera Lozenge 2 Perspective

iPhone 16 Lineup Rumored to Come in These Two New Colors

Sunday May 19, 2024 11:08 am PDT by
Apple analyst Ming-Chi Kuo today outlined his expectations for the iPhone 16 lineup's color options, revealing that two new colors should replace two of the existing shades. Kuo outlined his expectations in a post on X (formerly Twitter) earlier today. He believes that the iPhone 16 Pro and iPhone 16 Pro Max will be available in black, white or silver, gray or "Natural Titanium," and rose....
microsoft surface pro qualcomm

Microsoft Says New Surface Pro is Faster Than 15" M3 MacBook Air

Monday May 20, 2024 3:19 pm PDT by
Microsoft is going all in on AI, today introducing a series of Copilot+ PCs that have AI-focused hardware. The new Surface Pro is one of the first Copilot+ PCs, equipped with Qualcomm's Arm-based Snapdragon X Elite processor. Microsoft is already pitting the Surface Pro against Apple's M3 MacBook Air, and in marketing materials, claims that the Surface Pro has superior processing power and...
iOS 17

iOS 17.5 Bug May Also Resurface Deleted Photos on Wiped, Sold Devices [Updated]

Friday May 17, 2024 12:24 pm PDT by
A bug in iOS 17.5 is apparently causing photos that have been deleted to reappear, and the issue seems to impact even iPhones and iPads that have been erased and sold off to other people. A Reddit user wiped an iPad following Apple's guidelines in September of 2023 before selling it off to a friend. That friend updated the iPad to iPadOS 17.5 this week, and began seeing the Reddit user's old ...
iphone se 4 modified flag edges

When to Expect the Next iPhone SE to Launch

Friday May 17, 2024 2:03 pm PDT by
It has been over two years since Apple released the third-generation iPhone SE, and rumors continue to surface about a new model. The latest word comes from The Information, which today reported that Apple plans to release a new iPhone SE with a design similar to the standard iPhone 14 in the spring of 2025. If this rumor is accurate, the iPhone SE would finally gain Face ID and a notch...