Users Facing 'Error 53' Bricking Message After Third-Party iPhone 6 Home Button Repairs

Some iPhone 6 users who had their smartphones repaired by third-party technicians are reporting that a mysterious "error 53" message is permanently bricking their iPhones (via The Guardian). Users who have had Touch ID on their iPhone 6 fixed by a non-Apple technician, and agreed to update the iPhone to the most recent version of iOS, are facing an issue which essentially prevents all access to the iPhone.

Freelance photographer Antonio Olmos is one such affected iPhone 6 user who had his iPhone repaired in Macedonia while working. He said "it worked perfectly" after the repair shop finished fixing the broken screen and home button, but once he updated to iOS 9 he got an "error 53" message and could no longer access any of his personal content on the iPhone. An Apple Store in London was shown the issue, and staff there admitted there was nothing they could do for him besides sell him a new iPhone.

iphone_6_hands

“The whole thing is extraordinary. How can a company deliberately make their own products useless with an upgrade and not warn their own customers about it? Outside of the big industrialized nations, Apple stores are few and far between, and damaged phones can only be brought back to life by small third-party repairers," Olmos said. "I am not even sure these third-party outfits even know this is a potential problem."

Speaking with The Guardian, iFixit's Kyle Wiens said that the issue, while still unclear, appears to be Apple ensuring only genuine components are being used for repairs. Once a third party changes the home button or internal cable, the iPhone checks to be sure that all original components are running the phone, and if there are any discrepancies users face the "error 53" message and can't access their data. Since mentions of "error 53" span a few versions of iOS, it's unclear specifically which software update began the phone-locking error message.

An Apple spokeswoman commented on the issue, referring to protective security features intended to prevent "malicious" third-party components from potentially compromising a user's iPhone as the main reason for the "error 53" message.

“We protect fingerprint data using a secure enclave, which is uniquely paired to the touch ID sensor. When iPhone is serviced by an authorised Apple service provider or Apple retail store for changes that affect the touch ID sensor, the pairing is re-validated. This check ensures the device and the iOS features related to touch ID remain secure. Without this unique pairing, a malicious touch ID sensor could be substituted, thereby gaining access to the secure enclave. When iOS detects that the pairing fails, touch ID, including Apple Pay, is disabled so the device remains secure.”

She adds: “When an iPhone is serviced by an unauthorized repair provider, faulty screens or other invalid components that affect the touch ID sensor could cause the check to fail if the pairing cannot be validated. With a subsequent update or restore, additional security checks result in an ‘error 53’ being displayed … If a customer encounters an unrecoverable error 53, we recommend contacting Apple support.”

Other than that, Apple hasn't commented on the issue or outlined exactly what the company can do for those affected by the iPhone bricking error message. Mentions of "error 53" have been around since at least last April, where some users have encountered the issue in software updates as early as iOS 8.3.

Related Forum: iPhone

Top Rated Comments

cmChimera Avatar
106 months ago
This is actually a good thing. However, people will still be mad.
Score: 110 Votes (Like | Disagree)
cmChimera Avatar
106 months ago
Why?

If my iPhone is out of warranty, then I should be able to have it repaired by who ever I want.
You understand the security risks though? If someone could just install hacked touch ID sensors, then your data could be compromised. Apple has a responsibility to prevent scenarios like that.

And you don't have to get it fixed by Apple per se, but they probably need to be an authorized repair center. Otherwise what's to stop cheap repair shops from putting in Chinese knockoff TouchID sensors and putting your security and or personal information at risk?
Score: 83 Votes (Like | Disagree)
MacDarcy Avatar
106 months ago
Sorry, I'm with Apple on this one.
Score: 73 Votes (Like | Disagree)
sualpine Avatar
106 months ago
Apple has zero responsibility to allow or consider non- Apple parts being put into their product.
Score: 71 Votes (Like | Disagree)
vmachiel Avatar
106 months ago
Well, at least we know they are serious about that fingerprint data.
Score: 67 Votes (Like | Disagree)
napabar Avatar
106 months ago
Why?

If my iPhone is out of warranty, then I should be able to have it repaired by who ever I want.

I can see why it might be a good thing to avoid circumventing the security on stolen phones, but from a user standpoint who wants a repair, apple repairs aren't exactly the cheapest, or in the UK and other countries where apple stores are only in big cities, its a pain in the rear not being able to take it to a local phone shop.
Wrong! Not when it involves the fingerprint scanner and it's attachment to the secure enclave. Without this security, anyone could hack an iPhone by replacing the sensor. Think!
Score: 63 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
apple wallet drivers license feature

Apple Said iPhone Driver's Licenses Would Expand to These 8 U.S. States… Two Years Ago

Thursday March 14, 2024 7:33 am PDT by
In just four U.S. states, residents can add their driver's license or ID to the Apple Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports, businesses, and venues. Adoption of the feature has been slow since Apple first announced it in September 2021, with IDs in the Wallet app only available in Arizona,...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
OLED iPad Air

iPad Air Next on Apple's OLED Tablet Roadmap Following iPad Pro

Friday March 15, 2024 3:30 am PDT by
The iPad Air will be the next Apple tablet to adopt OLED display panel technology following its upcoming OLED iPad Pro models, according to an updated forecast from research firm Omdia (via The Elec). "In 2028, we expect the iPad Air to go OLED as well, with the iPad Air using single-stack and the iPad Pro using two-stack tandem OLEDs," said Omdia researcher Kang Min-soo, speaking on...
Walmart MacBook Air M1

Walmart Begins Selling MacBook Air With M1 Chip for $699 in U.S.

Friday March 15, 2024 6:57 am PDT by
Walmart today announced that it has started selling the MacBook Air with the M1 chip in the U.S., with pricing set at a very reasonable $699. The laptop can be ordered now on Walmart.com, and it will be available soon at select Walmart stores. This is the first time that customers can purchase a Mac that is sold directly by Walmart, the company said in a press release. Some other retailers...