mountainlionFor those users who received a redemption code for OS X Mountain Lion while the Up to Date program was temporarily live, it appears that many of the original codes are invalid.

Users are reporting receiving errors while trying to redeem codes. Errors include "The code you entered is not recognized as valid code" and errors that the code has already been used.

Several users are tracking the issue in our forums and have been told by AppleCare representatives that new codes will be issued shortly:

I got my code 2 days ago and mine is invalid also. I just called up applecare about 30 minutes ago and told the guy my situation and he had me try to redeem it again but it said it had already been redeemed. He then said that his system had a note in it saying that anyone who redeemed their serial number and got one of the invalid codes should recieve another email within one business day after mountain lion was released (already happened so the time is ticking now).

Top Rated Comments

nwc12345 Avatar
152 months ago
Apple continuing their great track record with product launches!
Score: 5 Votes (Like | Disagree)
Prof. Avatar
152 months ago
This is a huge slip-up for Apple, imo.
Score: 4 Votes (Like | Disagree)
MrGarfer Avatar
152 months ago
I have a thought

Apple is offering an update for $20 (which used to cost more) and they're saying you can get it free if you bought a computer in the last 30 day. Why don't you chill out and cut them some slack. It's not like there's anything in Mountain Lion that's all of a sudden going to make your life soooo much better.
Score: 3 Votes (Like | Disagree)
oldvictor Avatar
152 months ago
Look on the bright side, at least the update is FREE.

Apple have consistently given me good customer service and at least you can get help and it's not a faceless organisation from a customers point of view.

There maybe a wait for the new codes, but at least Apple responds to and you are in the loop by them rather then wondering if anyone is ever going to answer like some support companies.

This update costs nothing for those lucky enough to have codes or be allowed to request them. Apple did not need to do this and the your Mac is still as good as it was yesterday. Nothing has changed apart from the "want it now" culture that we live in.

A big thank you to Apple and their support staff and please enjoy your Apple's new or old OS. You will get the update in the end.

:)
Score: 2 Votes (Like | Disagree)
oneMadRssn Avatar
152 months ago
I'm not really in this boat as I don't have an eligible mac. However, if I was and wanted it this badly, I would just download it from bittorrent and install.

Then when the code arrives tomorrow or in a month, redeem it in the MAS to tie up the loose ends.

No feeling bad, it's not stealing if you're copying something which you are entitled to.
Score: 2 Votes (Like | Disagree)
ugp Avatar
152 months ago
I wonder how much additional $$'s Apple made by the folks who just said the hell with it and downloaded OS X for the $20 win.

I was half-tempted myself...until I realized that Apple has already received enough of my money for one year. Bastards! :p

I wonder who's azz will be handed to them for this screw up? Poor son-of-a-programming gun.

Exactly. I just spent $2200 on my MBP. $20 seems trivial but it's about principal now.
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
M3 iPad Feature 3

New iPads Likely to Begin Shipping in April

Monday March 18, 2024 9:52 am PDT by
Apple's new iPad Pro models with OLED displays will likely begin shipping to customers in April, according to information shared today by Ross Young, CEO of display industry research firm Display Supply Chain Consultants. Bloomberg's Mark Gurman also said the new iPad Pro models might not ship until "deeper" into April in his Power On newsletter on Sunday:I've repeatedly said that new...
General iOS 17 Feature Orange Purple

iOS 17.4.1 Update for iPhone is Imminent

Monday March 18, 2024 5:27 am PDT by
iOS 17.4.1 and iPadOS 17.4.1 should be released within the next few days, with a build number of 21E235, according to a source with a proven track record. MacRumors previously reported that Apple was internally testing iOS 17.4.1. As a minor update for the iPhone, it will likely address software bugs and/or security vulnerabilities. It is unclear if the update will include any other changes. ...
Reasons to Not Upgrade to macOS Sonoma 14

macOS Sonoma 14.4: Reasons Not to Update

Monday March 18, 2024 9:36 am PDT by
Since Apple unveiled macOS Sonoma 14.4 on March 7, the transition to the latest software update has not been entirely smooth for everyone, and a number of issues have been reported by users that significantly impact their daily workflow. This article lists the most prominent challenges users have faced since updating to macOS Sonoma 14.4, and offers potential solutions where available. USB...