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Apple Reissuing OS X Mountain Lion Up-to-Date Codes "not recognized as valid code" or "already redeemed"

For those users who received a redemption code for OS X Mountain Lion while the Up to Date program was temporarily live, it appears that many of the original codes are invalid.

Users are reporting receiving errors while trying to redeem codes. Errors include "The code you entered is not recognized as valid code" and errors that the code has already been used.

Several users are tracking the issue in our forums and have been told by AppleCare representatives that new codes will be issued shortly:
I got my code 2 days ago and mine is invalid also. I just called up applecare about 30 minutes ago and told the guy my situation and he had me try to redeem it again but it said it had already been redeemed. He then said that his system had a note in it saying that anyone who redeemed their serial number and got one of the invalid codes should recieve another email within one business day after mountain lion was released (already happened so the time is ticking now).

Top Rated Comments

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23 months ago
Apple continuing their great track record with product launches!
Rating: 5 Positives
23 months ago
This is a huge slip-up for Apple, imo.
Rating: 4 Positives
23 months ago
Apple is offering an update for $20 (which used to cost more) and they're saying you can get it free if you bought a computer in the last 30 day. Why don't you chill out and cut them some slack. It's not like there's anything in Mountain Lion that's all of a sudden going to make your life soooo much better.
Rating: 3 Positives
23 months ago
And what about those who are still waiting to get their redeem codes? Already waiting 70 minutes for those mails. I'm even checking my spam folders on the iCloud website
Rating: 2 Positives
23 months ago
I submitted the form yesterday when it went live early. Never got a code, and when I went to re-apply today it stated my serial has already been redeemed. This sucks.
Rating: 2 Positives
23 months ago
I just completed the form this morning and received the redeem code within 15 minutes but I'm still getting the error stating the code has already been used.
Rating: 2 Positives
23 months ago
Filled in code redemption form 2 hours ago, still waiting on the email.
Rating: 2 Positives
23 months ago

Well I don't see how hard it is to reset the codes redeemed on Monday...

But they were testing the website and we tried to redeem our codes. I think they should have noticed that we tried and reset their database on Tuesday.


Its happening to people who only filled out the form and try to redeem today, like me. So the problem is more than just the people who got their codes Monday.
Rating: 2 Positives
23 months ago

Maybe the page should not have been live and it wasn't for very long, but honestly, for those that jumped on the news article and got a now bad code, and must get another one, it kind of serves you right for thinking you may either get Lion early or you just had to have the code that day because someone said you could.


Awesome so its the customers fault, Apple did good... The fanboy meter is off the charts.

Just so you know - I applied for my free copy today way after the official release and still got a bad code. So it's definetly not limited to the people who applied early.

They messed up big time and now their customer support division will pay the price with some overtime.
Rating: 2 Positives
23 months ago

Billion? RLY?

I think he meant Trillion.
Rating: 2 Positives

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