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Apple Replacing and Investigating New iPads with Wi-Fi Problems


An internal AppleCare document published by 9to5Mac reveals that Apple is currently investigating complaints about poor Wi-Fi performance in some new iPad models.
In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.

Symptoms can include, but are not limited to:

- Intermittent connectivity
- Slow Wi-Fi speeds
- Wi-Fi network not seen.
This policy seems limited to Wi-Fi models and not to the LTE models. Affected customers will reportedly get their iPad replaced and their unit sent to Apple hardware engineers for further investigation.

User reports of weak Wi-Fi signals began shortly after the new iPad's launch.

Top Rated Comments

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34 months ago
So uh, can the mods unlock this thread:
http://forums.macrumors.com/showthread.php?t=1348160 (http://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?
Rating: 22 Votes
34 months ago

How is this news? Apple does these captures on literally *every* new product, even updated Macs. It's called an EFFA capture (Early Field Failure Analysis) and they do it so they can retool the assembly line to rev products if necessary for fixes (MacBook Pro's SATA ports last year being a perfect example).

I hate sensationalist reporting.


People who are affected may want to know they can get it replaced.
Rating: 9 Votes
34 months ago

So uh, can the mods unlock this thread:
http://forums.macrumors.com/showthread.php?t=1348160 (http://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?


I had the same problem as that guy. Wifi chip was fried, wouldn't connect to anything. Returned it for a replacement which works fine.

Xcode console said wifi chip failure which is how I knew for definite it was broken.

Also after 3 attempts to connect it kernel panicked and rebooted.
Rating: 9 Votes
34 months ago

So uh, can the mods unlock this thread:
http://forums.macrumors.com/showthread.php?t=1348160 (http://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?


Hear hear.
Rating: 8 Votes
34 months ago
Every version of the iPad has had worse wifi reception than a typical computer. It's a low power mobile wifi chip, and it's surrounded on 3 sides by signal-blocking aluminum.
Rating: 6 Votes
34 months ago
My three is actually faster and holds it's connection to my 5GHZ network better than my 1 or 2 did. One day I'll get the lemon of all Apple lemons..(Sorry about all the fruit analogies) but to date, Everything I have purchased from them has been A!....:)
Rating: 5 Votes
34 months ago

So uh, can the mods unlock this thread:
http://forums.macrumors.com/showthread.php?t=1348160 (http://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?



It's a shame that when people have real problems they get tagged as Apple haters. People want to believe that Apple can do wrong and that it's products are the gold standard but their no different from other companies.
Rating: 5 Votes
34 months ago

Just another reason to hold off waiting "The Brand New Anything" until the real reviews come out: consumer complaints.


Why the down-votes?

Makes perfect sense.
Rating: 4 Votes
34 months ago
People seem to have WiFi problems with all Apple devices, not just iPads
Rating: 3 Votes
34 months ago

People seem to have WiFi problems with all Apple devices, not just iPads


Yep yep - I often have problems with a MacBook Pro I have at work. Nothing too severe, but it is annoying because it took awhile to figure that we didn't have to reconfigure the WiFi connection each time there was a problem....
Rating: 3 Votes

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