Apple Addresses Video Freeze Issue on Mid-2010 15-Inch MacBook Pro

Apple today released MacBook Pro Video Update 1.0, a new software update designed to address freezing and other video issues on the company's Mid-2010 version of the 15-inch MacBook Pro.
This update addresses an issue where MacBook Pro (15-inch Mid 2010) computers may intermittently freeze or stop displaying video.
An associated support document offers additional information on the issue:
Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray. Affected computers were manufactured between April 2010 and February 2011.
The software update, which weighs in at 70.97 MB, does require OS X Lion 10.7.2. Users still running Mac OS X Snow Leopard and experiencing issues are advised to contact Apple technical support, Apple retail store, or an authorized service provider in order to assess whether service is required. OS X Lion users who continue to experience issues after applying the new update are also advised to contact one of the support options for follow-up diagnostics and potential servicing.

Top Rated Comments

(View all)
Avatar
41 months ago
Oh God.... I hope the 330M doesn't fall to the same issues as the 8800M Chip-Failure incident back in 2008......
Rating: 2 Votes
Avatar
41 months ago
8600, not 8800. I'd have liked it to be 8800 though. :p:p
Rating: 1 Votes
Avatar
41 months ago

Oh God.... I hope the 330M doesn't fall to the same issues as the 8800M Chip-Failure incident back in 2008......


Oh, geez, I know! I had to get my 2008 MBP repaired 3 times because of that #%^#^% 8800. Last time I brought it in, the Genius Bar guy just gave me a new MBP. Pretty sweet considering the problems I went through!
Rating: 1 Votes
Avatar
41 months ago
I've been waiting for this ever since I have upgraded to Lion. I hated the Black Screen of Death (BSOD). Hopefully, this update will fix the BSOD issue. I had the BSOD five times last week. It was never consistent. Sometimes it would happen when using Safari, opening a folder, starting Quicktime, or opening some other programs on my computer. I kept sending Apple all of the crash reports.

The BSOD never happened with Snow Leopard but once I upgraded to Lion it happened frequently. I even went back to Snow Leopard. Once the 10.7.2 update came out two weeks I decided to do a clean install on a new hard drive so if the BSOD still existed, I could go back to Snow Leopard. It took about 4 days after the 10.7.2 update that I got my first BSOD.

----------

I have a 15" MacBook Pro of that vintage and my external Apple 24" screen goes black for 1-2 seconds about three times a day or sometimes more frequently.

Is this the same issue that they describe above as video freezing?


You have an issue but not the one this update is describing. The problem here is that all of a sudden your display would go black (you lose the video signal) and in my case, the backlit keyboard would light up. There was nothing to do except hold the power button to power down the computer and start it up again.
Rating: 1 Votes
Avatar
41 months ago
It would be nice to see them fix the iMac soon...I bought Lion the day it came out and have been using Snow Leopard ever since...
Rating: 1 Votes
Avatar
41 months ago
The video crashing is back again after about 24 hours of smooth running. There is a huge thread on Apple discussions and it seems the fix isn't working for a lot of people.

https://discussions.apple.com/thread/3191083?start=1890&tstart=0
Rating: 1 Votes
Avatar
41 months ago

lame that 10.6 doesn't get the update


Why would it? This issue only occurs when you upgrade to Lion, nowhere else.
Rating: 1 Votes
Avatar
41 months ago
Just finished the OpenGL tests (OpenGL Extensions Viewer) and can confirm that the FPS scores did drop 150-200fps after I installed the video update.

But let's put this in perspective: the original scores varied between 1000-1200FPS, after the video update it's now 900-1000FPS.

Just to compare I ran the same tests on my Windows desktop with a mid range ATI card and got similar scores, actually slightly worse due to using 1920x1080 resolution. Still runs Arkham City like a champ.

So despite the roughly 16% performance drop in OpenGL, I'm not seeing any real world difference here. Seriously, I'm just glad not to see that damned beach ball again.
Rating: 1 Votes
Avatar
41 months ago
I took my mid-2010 MacBook Pro to the Genius Bar a few times with a beach ball of death issue that happens almost every login. It was so bad I had to use automatic login to bypass that just to get to the desktop. I was going to use that as a workaround expecting a patch would be released but it kept freezing up on Hulu shows too, which is when I decided to take it in.

After two trips to the Genius Bar they finally replaced the logic board for free, which resolved the issue (10 reboots and counting without any problems). I haven't installed the video patch yet.

My suspicion regarding the source of the problem is that it's the nVidia card. Disabling automatic graphic switching was another workaround that stops the BBoD and occasional BSOD as well, at least for those of us with the same MBP and hardware revisions.

Later tonight I'm going to benchmark the OpenGL before and after I install the video patch to see if what was said about the video update crippling performance was really true. I doubt it is though, considering how much it's improved gaming for others.

I'm just glad not to see that damned beach ball anymore. My goodness.

BTW, if the video patch still doesn't work it's likely you'll need to have the logic board replaced like I had to do. Even without Applecare and out of warranty you can get it done for free as long as the MBP is less than two years old. As much as I didn't want to take it in I'm glad I did, as they also replaced the thermal module (whatever that is) and the memory too.
Rating: 1 Votes
Avatar
41 months ago

Hooha I got a brand new replacement MacBook Pro from Apple a couple of weeks back because of this :D


I also took my 2010 MacBook Pro (main work computer) to the Genius Bar twice and was without it for a week each time. Both times they had to replace the logic board.
I went back to the Genius Bar (exactly one week ago from today) to pick it up after it had been "fixed". Naturally, the first thing I tried doing was move the mouse cursor around, which was frozen on the screen. The Apple support person said to just do a soft reset. We did that and the MacBook booted and the mouse was working again, until 5 seconds later when it got the BSOD! I'm glad it happened in the store. I stressed a little frustration that I was just without it at work for another week and that I was tired of shuffling computers at work. They told me to come back in 45 minutes and they'd have a new MacBook Pro for me.

Guess I REALLY lucked out since just a week later they introduced a fix.
Rating: 1 Votes
[ Read All Comments ]