Apple's Secret Retail Staff Meeting About 'Joint Venture' Genius Bar Services for Businesses?
BGR reports that Apple's "secret" meeting for retail store employees scheduled for this coming Sunday is regarding a new service known as "Joint Venture" that will bring Genius Bar services to small businesses and professional-level consumers in the form of telephone consultations and on-site visits.
First rumored back in March of last year, Joint Venture is an extension of Apple's current Genius Bar services that is aimed at small businesses and prosumers. Subscribers of the new service will be able to speak with a store-based Apple technician - lovingly referred to as Geniuses - over the phone for one-on-one consultation and troubleshooting, or they can request an on-site visit. Currently, Apple's Geniuses are not allowed to provide support remotely via the phone or in-person outside of Apple's retail locations.
The retail staff meeting is reportedly being held to brief employees on how to position and sell the forthcoming premium-priced service.Top Rated Comments
(View all)
16 months ago
Could help businesses feel more confident/secure in buying Macs, knowing someone has their back?
16 months ago
I dont check Macrumors for 1 day, and they start pumping out the articles faster than......a really fast thing [Insert Redneck comparison example here].
Too much reading on all the comments! :eek:
gkarris, Ive got to ask, why THAT particular qoute from Stargate? Im curious :D
Too much reading on all the comments! :eek:
gkarris, Ive got to ask, why THAT particular qoute from Stargate? Im curious :D
16 months ago
So this is what we've been waiting for? does this actually confirm EVERYTHING!!! ?
16 months ago
Could help businesses feel more confident/secure in buying Macs, knowing someone has their back?
..while [Apple are] yanking its server products that a lot of Mac shops are relying upon!
16 months ago
Now wait a minute. Back in September when I was going through the hiring process for Apple Retail, they had a service like this. The guy was wearing a Black t-shirt with the famous :apple: on the front in the video that we all watched. Now from what I could remember the guy was dropping off a MacBook Pro or an iMac to a small business owner and he helped him set it up and what not.
So whats the big difference here and why is Apple charging a premium price for it? Apple has a premium price for all Mac's. So why not include this for free? Usually a business buy's more than one Mac and supporting add-ons to go with them along with at least a printer. So Apple gets a good sale from that customer.
So whats the big difference here and why is Apple charging a premium price for it? Apple has a premium price for all Mac's. So why not include this for free? Usually a business buy's more than one Mac and supporting add-ons to go with them along with at least a printer. So Apple gets a good sale from that customer.
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