Got a tip for us? Share it...
• • RSS

Apple Eliminating Restocking Fees at Apple Retail Stores, Adding Personal Setup for Macs

Sunday January 9, 2011 8:50 pm PST by Arnold Kim

Apple retail stores held staff meetings this weekend to unveil a major new policy. 9to5Mac reports that Apple will be eliminating restocking fees at their Apple Retail stores.

Typically, when you return an opened product to an Apple Store you will be charged a 10% restocking fee. Well, come Tuesday, this will all be in the past as Apple is cutting restocking fees from their retail chain.

Meanwhile Apple will also begin offering personal Mac setup.

When you purchase a Mac at an Apple Retail store an employee will help you setup your e-mail accounts, walk you through the Mac App Store, setup an iTunes account for you, and show you the basic pointers of owning a Mac. Some stores will even have dedicated Mac setup stations.

Apple has previously offered personal setup for iOS devices, but is now extending this service for Macs, as well.

Both changes should help streamline purchasing and setup for new Mac owners. Apple has previously been charging a 10% restocking fee for Mac products. The changes are expected to kick on starting on Tuesday, January 11th.
[ 172 comments ]

Top Rated Comments

(View all)

Avatar
smileyborg
18 months ago
Clearly, Apple retail stores are doing okay :)
Rating: 0 Positives / 0 Negatives
Avatar
Consultant
18 months ago
I don't think it's a good idea. Some people might take advantage of it.

Probably will be short lived.
Rating: 0 Positives / 0 Negatives
Avatar
Tyler23
18 months ago
Sounds pretty good. Hopefully this policy sticks.
Rating: 0 Positives / 0 Negatives
Avatar
Rm.237
18 months ago
No restocking fees is yet another wall taken down by Apple to further the customer experience in one of their stores. Bravo.
Rating: 0 Positives / 0 Negatives
Avatar
leomac08
18 months ago
They are probably noticing people are more satisfy and are experiencing low returns in 2010... Which is good!
Rating: 0 Positives / 0 Negatives
Avatar
Cinematographer
18 months ago

I don't think it's a good idea. Some people might take advantage of it.


My thoughts exactly. And we, who think first before we purchase, have to pay for their stupidity. I hate that idea.
Rating: 0 Positives / 0 Negatives
Avatar
jav6454
18 months ago
Seems fair since Best Buy (you know, that draconian level retail store) also eliminated Restocking Fees.
Rating: 0 Positives / 0 Negatives
Avatar
bradl
18 months ago
Anyone find this coincidental that they are planning this the same day as the alleged 'VZW iPhone announcement' event? It's odd that they would do something like that the same day.

BL.
Rating: 0 Positives / 0 Negatives
Avatar
LadyHoneyBabe
18 months ago

No restocking fees is yet another wall taken down by Apple to further the customer experiences in one of their stores. Bravo.

This.

I think it's a good idea.
Rating: 0 Positives / 0 Negatives
Avatar
aajeev
18 months ago
I like this move, but like others have said it might be bad for Apple. But, you know what, it's not a bad idea for a good company to take some hit for it's customer. I have had to return Apple product (iPhone) just within a day of purchase (long story), and I was charged the 10% restocking fee which I really wish they won't. It will be good for some and some will certain try to abuse the system....
Rating: 0 Positives / 0 Negatives

[ Read All Comments ]