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Slide-On Cases Causing Cracked Glass on iPhone 4s?


gdgt reports that Apple is currently investigating an issue with the way third-party "slide-on" cases for the iPhone 4 can interact with the iPhone 4's glass back, trapping dirt and other material between the two layers and causing scratching that can lead to cracking or shattering of the device's glass.

According to my sources both inside and outside Apple, after Antennagate the iPhone engineering team identified another potential design flaw that appears to have sent them into a quiet lockdown, and has them working behind the scenes in what's been described to me as something of a quiet panic to preempt any further tarnishing the iPhone brand. Apple has apparently found that non-bumper style cases -- specifically those that slide onto the iPhone 4, which are occasionally prone to particulate matter getting caught between the rear of the phone and the case -- can cause unexpected scratching that could quickly develop into full-on cracking or even much larger fracturing of the entire rear pane of glass.

According to the report, Apple has put together a lab and a team to conduct testing on the issue in order to determine how widespread it might be and how it could be mitigated.

The report also notes that Apple has until this week blocked sales of nearly all third-party cases from its retail stores, although it seems reasonable that Apple may simply have been limiting such sales while it was giving away free bumpers to customers as part of its efforts to address the antenna performance issue.

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21 months ago
don't believe it, didn't happen to my brothers phone or my dads.
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21 months ago
If this is for real, bring on the iPhone 5 already jeez.
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21 months ago
Rear cracks are awful.
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21 months ago
Not again :(
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21 months ago
I've had this on my iPhone 3g.

I bought a case hoping to protect the back to retain value however, through normal use small pieces of dirt where able to get into the case and after removing the back I was left with a scratched back.

Fortunately my back won't crack but I can definately understand how it would occur!
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21 months ago
although plausible, this is highly unlikely. you think that micro scratches caused by dust will actually compromise the structural integrity of the glass? i can see if somehow you got a pebble in there and deliberately slid the case on and off. :D
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21 months ago
while they are doing that they should check out my bumper, the dirt gets in and scratches the corners of the bezel
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21 months ago
With all the "issues" that have surrounded this version (none of which have affected me, actually), I think it's safe to say that unlike the 3G and 3GS, which share identical builds, generations 4 and 5 will be quite different. I think an exterior antenna and glass black will be no more.
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21 months ago
I bought my Macbook Pro about 2.5 years ago and put an Incase protective case on it it immediately. Within days the extra weight of the case caused a permanent line to appear on the center of my screen (extremely convenient for me since I need a perfect screen for film editing) and I brought it to the Apple Store over 4 times for the problem which they said they could do nothing about. The case, over time, has now cracked my screen at the hinge on both sides and is the only thing keeping my Macbook Pro screen together.

These cases are suppose to protect the products and end up doing more harm than good. Apple refuses to fix it, Incase does not respond to e-mails and one day soon my entire screen is going to be snapped off my MBP.

Boycott Incase -- they sucks.
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21 months ago
I don't like seeing all of these problems with the iPhone, but I don't need a new phone for about a year, so I'll just wait and get the iPhone 5.
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