Apple Pulling Support Center Out Of India

Customers are getting fed up with support staff who cannot speak english well ( or any other language that is being supported ).

AS many companies have discovered, initially, it may seem like the company is saving money.. but in the long run customers will go to another company for better customer service.

Thank You Apple! :) :) :) :)

Glad that you are not going the route (outsourcing of tech support calls to people who can not understand you and vice-versa) of Dell and all of those other wretched PeeCee companies.

Thank God.

I am totally against outsourcing, esp tech support to India.

I want U.S. or Canadians (at most) only.

Not Apu who tells you his name is "James".

Some of the worst tech support I've ever had (as far as language barrier) was with someone with a really thick southern US (Texas?) accent.

http://timesofindia.indiatimes.com/articleshow/1611960.cms

Welcome news to many people here I'm sure.

I thought the folks in Bangalore were pretty good.

Absolutely good news.

If Apple (or Microsoft, or Dell, or anyone else) want to open a support center in India for the purpose of supporting customers in India and nearby countries, then that's great. But when I call an American company for tech support from here in the US, I expect to talk to someone in the US (or Canada at the very least). This isn't racism or anything; I'd have just as big an issue with it if they hired Highland Scotsmen to man the support lines. I can't understand people with strong non-American accents, and when I am calling in for tech support, the last thing I need is any sort of communication barrier between myself and the support tech.

Woohoo! If only Dell were so smart.

when I am calling in for tech support, the last thing I need is any sort of communication barrier between myself and the support tech.

I totally agree with this point, it's generally more difficult to communicate with people from another country as they don't understand your culture and colloquialisms, especially by phone, and the job must suck, especially as a lot of people probably treat them badly.

I can't understand people with strong non-American accents, and when I am calling in for tech support, the last thing I need is any sort of communication barrier between myself and the support tech.

100% agree. That is exactly how I put it when I have one of my rants about FOREIGN (Not Indian) tech support.

Canadian/American, Most European, and British/Irish = I can understand fine.

When I have a problem that someone cannot help me with physically, and verbal communication is the only way of solving it - the last thing I need is a language barrier, or someone who cannot pronounce my name.

"Jishena Timas" (Joshua Thomas) :o