Delta Airlines


'Delta Airlines' Articles

Delta to Offer Free In-Flight Access to iMessage, WhatsApp, and Facebook Messenger

Delta this week announced plans to offer free access to mobile messaging services on its flights starting in October. Delta will allow customers to use iMessage, WhatsApp, and Facebook Messenger to communicate with family and friends while in flight. Though Delta will let customers send text-based messages that include words and emoji, photo and video files are not supported. Free messaging will be available on all Delta flights that feature Gogo Wi-Fi capabilities, which includes all aircraft with two or more cabins. Delta customers will be able to access the messaging services through the Delta Wi-Fi portal page."We know many of Delta's customers want or need to stay connected in the air and on the ground, which is why we're investing in an easy, free way to send and receive messages inflight through some of the most popular global platforms," said Tim Mapes, Delta's Senior Vice President and Chief Marketing Officer. "Coupled with our investments in seat-back screens, free entertainment and High-Speed Wi-Fi, free messaging is one more way customers can choose how to make the most of their time on Delta flights."Delta plans to start offering the free messaging services on Sunday, October

'Fly Delta' iOS App Update Lets Users Track Luggage Using RFID Tags

Delta Airlines recently announced an update to its Fly Delta app that will allow customers to track their luggage by following its journey on a map of the United States. Using RFID tags on a user's bag, which the airline introduced earlier in the year, the app shows the luggage's "last known location," determined by the airport at which it was most recently scanned (via CNN). When the app is first opened, users see a glimpse of a zoomed out map of the U.S. and they can catch up with a bag's journey as it travels from one airport to the next, eventually zooming in on its most recent leg of the journey. The step of the bag's progress at each airport is marked by a pin, with its most current location represented by a suitcase icon. If a user taps any of these pieces of UI, more information about the location and bag's status will be displayed. “We’re the first carrier to offer this level of visibility,” said Bill Lentsch, Delta’s Senior Vice President – Airline Operations and Airport Customer Service. “From the moment our customers drop off their bag, we want them to know we’re looking out for it every step of the way and working to take the stress out of flying one innovation at a time.” “We listen to our customers and know they want a simplified mobile experience that puts the control back in their hands,” said Rhonda Crawford, Vice President – Global Distribution & Digital Strategy. “Fly Delta 4.0 automatically updates when your flight details change, keeping customers informed.” While the update is available now, Delta said that push notifications won't be coming

Delta's 'Fly Delta' App Updated With Apple Pay Support

Delta today updated its Fly Delta app with Apple Pay support. This makes Delta the first U.S.-based airline to allow users to purchase tickets via Apple Pay. “Our Fly Delta app has come a long way since it was first introduced in 2010. More than 18 million customers have now downloaded the Fly Delta app and we are excited to be the first U.S.-based airline to allow our customers to book and pay for their tickets with Apple Pay. By providing a way to pay for flights with just the touch of a fingertip, Delta continues to optimize our robust mobile channels and provide an easy-to-use and seamless digital experience for our customers,” said Rhonda Crawford, Vice President - eCommerce.While the app supports Apple Pay, Delta notes that it's not yet available for SkyMiles award bookings, trip extras, trip insurance or seat upgrades. The app also has an updated "Today" view that'll allow passengers to easily view their eBoarding pass on the day of travel. Apple Pay has slowly been rolling out to more vendors over the past months. Earlier today, Apple announced that the service would be available at Starbucks, KFC and Chili's in 2016. Fly Delta for iPhone is available in the App Store for free. [Direct Link

Delta Employees 'Fought Hard for the iPad' as Microsoft Announces Surface 2 Deal

A pilot for United States-based Delta Airlines has stated that the company’s employees "fought hard for the iPad" as the airline sought to save paper and reduce weight in moving to electronic flight bags, but the effort was vain as Microsoft yesterday announced that the carrier will be equipping 11,000 pilots with Microsoft Surface 2 electronic flight bags, reports AppleInsider. The airline was one of the early testers of iPads for use as electronic flight bags in 2011. "We fought hard for iPad," a pilot working for the airline told AppleInsider. He described the Delta deal as being about money, travel contracts, and Delta's Information Technology staff historically being "in bed" with Microsoft. Microsoft stated in its announcement that it would save the airline $13 million per year in "fuel and associated costs", with the company's upcoming Surface 2 running on the Windows 8 RT 8.1 platform offering "real-time access to essential tools and the most up-to-date flight-related resources including key charts, reference documents and checklists". The announcement comes after a number of other airlines and military divisions have begun testing iPads to replace heavy flight bags, including United, American, the U.S. Air Force and the U.S. Marine Corps. While airlines have been looking to embrace the use of mobile devices in the cockpit, the industry has been divided over personal electronics usage by passengers during takeoff and landing. A Federal Aviation Administration advisory committee, however, recommended the relaxation of electronic device restrictions on