What to Do If You See 'Unable to Load Remote Content Privately' at the Top of an Email - MacRumors
Skip to Content

What to Do If You See 'Unable to Load Remote Content Privately' at the Top of an Email

by

Apple in iOS 15 introduced a new Mail Privacy Protection feature that's designed to obscure your IP address so email senders can't use it to determine your location or link it to your browsing activity.

mail privacy protection ios 15
To do this, Apple loads remote content using a relay server that hides your IP address, a feature that also has the benefit of preventing companies and people who email you from using tracking pixels to determine when you read an email.

Mail Privacy Protection can be enabled in the Settings app, but Apple warns that there are some situations where it might not work properly.

If you see an "Unable to load remote content privately" at the top of an email, it might be because you're using a Virtual Private Network. Mail will not load content without your permission, but if there's something that you need to see, you can bypass it by tapping the "Load Content" option on the warning.

When you use "Load Content" with a VPN enabled in this way, the content will be loaded through the VPN rather than through Mail Privacy Protection so you will still have some protection from the VPN. You can also turn off the VPN to try get the full benefits of Mail Privacy Protection.

Note that this error message can also appear on macOS Monterey when using a VPN with Mail Privacy Protection enabled.

Popular Stories

Apple Intelligence Comes Under Fire Feature

Apple Will 'Watch Everything Burn' When AI Bubble Bursts - Ed Zitron

Monday July 27, 2026 7:11 am PDT by
Memory prices have doubled, Macs and iPads have gone up, and iPhones are expected to follow. Ed Zitron – who writes the Where's Your Ed At newsletter, hosts the Better Offline podcast, and has been described by Politico as the AI boom's most "acerbic gadfly" – has spent years arguing the buildout driving those costs will never pay for itself. We asked him what happens to Apple if he's...
Apple Event Logo

Apple Working on All-New Operating System

Wednesday July 29, 2026 11:39 am PDT by
Apple is developing an all-new operating system that is essentially a mix of tvOS, watchOS, and iOS, according to Bloomberg's Mark Gurman. In a report this week, he said the operating system will feature a grid of icons, widgets, and apps, along with customizable clock faces. The new software platform is intended for Apple's long-rumored smart home hub. With built-in facial recognition,...
imac video apple feature

Apple Made Its Second-Biggest Acquisition Ever This Year

Wednesday July 29, 2026 12:03 pm PDT by
Apple this year acquired Israeli startup Q.ai for close to $2 billion, according to the Financial Times. That would make this Apple's second-biggest acquisition ever, after it paid $3 billion for the popular headphone maker Beats in 2014. This is also the largest known Apple acquisition since the company purchased Intel's smartphone modem business and patents for $1 billion in 2019. Q.ai...