What to Do If You See 'Unable to Load Remote Content Privately' at the Top of an Email - MacRumors
Skip to Content

What to Do If You See 'Unable to Load Remote Content Privately' at the Top of an Email

by

Apple in iOS 15 introduced a new Mail Privacy Protection feature that's designed to obscure your IP address so email senders can't use it to determine your location or link it to your browsing activity.

mail privacy protection ios 15
To do this, Apple loads remote content using a relay server that hides your IP address, a feature that also has the benefit of preventing companies and people who email you from using tracking pixels to determine when you read an email.

Mail Privacy Protection can be enabled in the Settings app, but Apple warns that there are some situations where it might not work properly.

If you see an "Unable to load remote content privately" at the top of an email, it might be because you're using a Virtual Private Network. Mail will not load content without your permission, but if there's something that you need to see, you can bypass it by tapping the "Load Content" option on the warning.

When you use "Load Content" with a VPN enabled in this way, the content will be loaded through the VPN rather than through Mail Privacy Protection so you will still have some protection from the VPN. You can also turn off the VPN to try get the full benefits of Mail Privacy Protection.

Note that this error message can also appear on macOS Monterey when using a VPN with Mail Privacy Protection enabled.

Popular Stories

Chase Sapphire Reserve Apple Perk Feature

Chase Sapphire Preferred Card Introduces New Perk for Apple Customers

Monday June 15, 2026 12:07 pm PDT by
Chase this week announced new perks for its Sapphire Preferred credit card, and one of them is a complimentary one-year Apple TV streaming subscription. To get the free year of Apple TV, which typically costs $12.99 per month in the U.S., you must activate the card by December 31, 2026. If you are already subscribed to Apple TV directly through Apple, the complimentary subscription from...
Chase Sapphire Reserve Apple Perk Feature

New 'Apple One' Perk Extends to Chase's Sapphire Reserve Credit Card

Tuesday June 16, 2026 6:26 am PDT by
Yesterday, we reported that Chase's Sapphire Preferred credit card ($95 annual fee) now offers a complimentary one-year Apple TV streaming subscription, or a $7.50/month discount on an active Apple One subscription instead. It turns out that the Apple One discount now extends to Chase's premium Sapphire Reserve credit card too ($795 annual fee). The Sapphire Reserve has offered free...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2, AirPods Pro 3 and Beats Studio Buds

Tuesday June 16, 2026 11:19 am PDT by
Apple today released new firmware for the AirPods Pro 3 and AirPods Pro 2. The firmware has a version number of 8B41, up from 8B40 for the AirPods Pro 3 and 8B39 for the AirPods Pro 2. There is no word on what's included in the new firmware, but Apple has a support document with limited notes. Most updates are limited to bug fixes and performance improvements. To get the updated...