Apple Warns That Restoring From Backup Can Cause Apple Music Bug on New iPads and iPhone 13 Models

Customers who purchase an iPhone 13 model, an iPad 9, or an iPad mini 6 and restore their new device from a backup may run into a bug that affects Apple Music, Apple said in a new support document published today.

apple music
New iPhone and ‌iPad‌ owners may not be able to access the ‌Apple Music‌ catalog and settings or use Sync Library after restoring from a backup.

To fix this issue, Apple says that the devices must be updated, which can be done by going to Settings > General > Software Update. ‌iPhone 13‌ owners who have already received their devices have confirmed that there is a day one iOS 15 security update that needs to be installed. It's worth noting, though, that the update text does not specifically mention the ‌Apple Music‌ bug.

apple ios 15 security update
This bug only affects the ‌iPhone 13‌, ‌iPhone 13‌ mini, ‌iPhone 13‌ Pro, ‌iPhone 13‌ Pro Max, sixth-generation ‌iPad mini‌, and ninth-generation ‌iPad‌.

Related Roundups: iPad mini, iPad, iPhone 13
Related Forums: iPad, iPhone

Top Rated Comments

Taz Mangus Avatar
33 months ago
Good to know. Setup as a new device, do a software update, erase all contents and then setup and restore from backup.
Score: 14 Votes (Like | Disagree)
5105973 Avatar
33 months ago
I think after my new phone arrives I’ll fix myself a drink before I try setting it up.
Score: 13 Votes (Like | Disagree)
BuddyTronic Avatar
33 months ago
Well, whatever is what I would say.

I'm wondering if there was a bug in Apple Music or whatever iTunes you want to call it, previously.

I have a total mess of my music.

About the only thing that works nicely is if I call out for a song and artist or song and album, using Siri.

Lots of headaches with Apple "iTunes" legacy stuff.


IN A NUTSHELL:

Apple needs to go through the use cases of it's customers and see what a real human might be doing to arrange his or her music. It might take you 30 seconds or less to find a problem with the interface. Fix that please. It's a mess.

You say there are "bugs" coming if I update from backup? Well there was bugs before, so why would I care? Seriously.
Score: 8 Votes (Like | Disagree)
Naraxus Avatar
33 months ago
Jesus Apple. Get your **** together. What the hell is Craig getting paid for?
Score: 8 Votes (Like | Disagree)
hufflematt Avatar
33 months ago
Here’s what I did on my new iPad mini.

Restored from back-up
Let everything load and update, but didn’t touch Apple Music
Used Software Update to update to 15.0

And that’s it. Everything seems to be working normally, including Apple Music.
Score: 7 Votes (Like | Disagree)
Taz Mangus Avatar
33 months ago

I was legit going to do an iCloud back up for first time this year and now all this.
Guess I’m going to set up without transferring apps or data. Which I think is the version of new?
You can still do a restore from backup. You need to setup as new, do software update, erases all contents, setup and restore from backup. This isn't all that bad. The nice thing is at least we have a heads up on this.
Score: 6 Votes (Like | Disagree)

Popular Stories

reset password request iphone

Warning: Apple Users Targeted in Phishing Attack Involving Rapid Password Reset Requests

Tuesday March 26, 2024 4:34 pm PDT by
Phishing attacks taking advantage of Apple's password reset feature have become increasingly common, according to a report from KrebsOnSecurity. Multiple Apple users have been targeted in an attack that bombards them with an endless stream of notifications or multi-factor authentication (MFA) messages in an attempt to cause panic so they'll respond favorably to social engineering. An...
Generic iOS 18 Feature Purple

iOS 18: What to Expect From 'Biggest' Update in iPhone's History

Wednesday March 27, 2024 11:10 am PDT by
At least some Apple software engineers continue to believe that iOS 18 will be the "biggest" update in the iPhone's history, according to Bloomberg's Mark Gurman. Below, we recap rumored features and changes for the iPhone. "The iOS 18 update is expected to be the most ambitious overhaul of the iPhone's software in its history, according to people working on the upgrade," wrote Gurman, in a r...
maxresdefault

Apple Announces WWDC 2024 Event for June 10 to 14

Tuesday March 26, 2024 10:02 am PDT by
Apple today announced that its 35th annual Worldwide Developers Conference is set to take place from Monday, June 10 to Friday, June 14. As with WWDC events since 2020, WWDC 2024 will be an online event that is open to all developers at no cost. Subscribe to the MacRumors YouTube channel for more videos. WWDC 2024 will include online sessions and labs so that developers can learn about new...
apple maps 3d feature

Apple Maps May Gain Custom Routes With iOS 18

Tuesday March 26, 2024 3:10 pm PDT by
Apple may be planning to add support for "custom routes" in Apple Maps in iOS 18, according to code reviewed by MacRumors. Apple Maps does not currently offer a way to input self-selected routes, with Maps users limited to Apple's pre-selected options, but that may change in iOS 18. Apple has pushed an iOS 18 file to its maps backend labeled "CustomRouteCreation." While not much is revealed...
General iOS 17 Feature Orange Purple

Apple Releases Revised Versions of iOS 17.4.1 and iPadOS 17.4.1 With Updated Build Number

Wednesday March 27, 2024 5:59 am PDT by
Apple on late Tuesday released revised versions of iOS 17.4.1 and iPadOS 17.4.1 with an updated build number of 21E237, according to MacRumors contributor Aaron Perris. The updates previously had a build number of 21E236. The revised updates are available for all iPhone and iPad models that are compatible with iOS 17 and iPadOS 17, but they can only be installed via the Finder app on macOS...
maxresdefault

Apple to Launch New iPad Pro and iPad Air Models in May

Thursday March 28, 2024 11:07 am PDT by
Apple will introduce new iPad Pro and iPad Air models in early May, according to Bloomberg's Mark Gurman. Gurman previously suggested the new iPads would come out in March, and then April, but the timeline has been pushed back once again. Subscribe to the MacRumors YouTube channel for more videos. Apple is working on updates to both the iPad Pro and iPad Air models. The iPad Pro models will...
applephilschiller

Apple's Phil Schiller Works 80 Hours a Week Overseeing App Store

Wednesday March 27, 2024 2:03 pm PDT by
With the App Store and app ecosystem undergoing major changes in the European Union, The Wall Street Journal today shared a profile on App Store chief Phil Schiller, who is responsible for the App Store. Though Schiller transitioned from marketing chief to "Apple Fellow" in 2020 to take a step back from Apple and spend more time on personal projects and friends, he is reportedly working...