Uber App IconUber today introduced a new feature for its iOS app that allows drivers to provide feedback when giving a rider a rating of less than five stars.

As outlined by The Verge, drivers are now asked "what went wrong" when providing a four star rating or lower. Drivers can then choose from reasons like wait time, patience, number of riders, attitude, wanted a new route, or other.

Riders who continue to receive much of the same feedback from multiple drivers may receive a notification from Uber letting them know about the low ratings and the reason behind them.

Uber is also changing the way its UberPool service works in an effort to make the feature less stressful for drivers. UberPool allows passengers to choose a cheaper fare, but it's a shared ride with the potential for several passenger pickups.

For UberPool rides, drivers will now receive an additional flat fare for each passenger picked up, and Uber says it is planning to pay much of the added cost for the trips through a service fee reduction. Riders will not pay more for a trip even if there are additional pickups.

Uber in June launched a "180 Days of Change" initiative designed to improve working conditions for its drivers and bolster its public image, and today's changes are part of that effort. Uber has been introducing new driver features since then, starting with a long-desired in-app tipping option.

Tag: Uber

Top Rated Comments

Slippery Gimp Avatar
105 months ago
*not available in London
Score: 6 Votes (Like | Disagree)
antiprotest Avatar
105 months ago
I understand why the feature exists to let drivers rate riders, but it does feel strange when riders PAY to get judged.
Score: 2 Votes (Like | Disagree)
Bigsk8r Avatar
105 months ago
As a full time engineer and part time Uber and Lyft driver (yes, they have the feedback feature too), I find the ability to comment on especially bad riders is useful. Like anything though, there are drivers who will abuse it.

Likewise, there are riders who regularly already abuse my time by making me wait 3 - 5 minutes after I arrive which is generally 1 - 2 minutes after the system texted them that I was close by. To say nothing of the riders that select UberPOOL or Lyft Line, then act like babies when they aren't the next one dropped off. Then there are the total drunks...

I am a rider for my engineering job and a driver part time. 10 - 20% each of riders and drivers just suck. That's life.

Full disclosure:

Lyft - 53 trips, 4.9 stars
Uber - 406 trips, 4.93 stars
Vehicle - 2013 Lexus ES 300h

And yes, I do think my vehicle puts people in a better mood the moment I pull up, so I do have it easier. If a clean cut, professional driver picked you up in a Lexus that is washed and vacuumed each driving day, I think you would be happier too...
Score: 2 Votes (Like | Disagree)
thisisnotmyname Avatar
105 months ago
Pretty much. Have you ever perused the Uber forums. Some of the folks on those sites are stating if the ride is less than a 10 minute trip, they give the riders one or two stars. WTF!

I have actually curtailed my use of Uber since I have been reading their forums, been using Lyft a lot more these days.
Drivers who engage in that sort of behavior should be removed from Uber. I've heard from drivers that some call you in advance of picking up just to ask what your destination is so that they can cancel the ride before fully accepting it if it's too short. That's ridiculous. I, like most people I'm sure, have a mixture of shorter and longer rides; I shouldn't have to wonder if a driver will refuse service because the current ride isn't as long as they would like.
Score: 1 Votes (Like | Disagree)
hortod1 Avatar
105 months ago
Yeah, how about an option to only select DRIVERS with 4.5 average stars or better, knowing how many rides they've given in the last hour, how long they've been on the clock (to gauge driver fatigue) how many tickets and/or accidents they've had in, say the last 12 months?
Score: 1 Votes (Like | Disagree)
jasonsmith_88 Avatar
105 months ago
...how long they've been on the clock (to gauge driver fatigue) how many tickets and/or accidents they've had in, say the last 12 months?
Let me guess, privacy isn't a concern of yours?
Score: 1 Votes (Like | Disagree)

Popular Stories

Home Hub Command Center with Dome Base Feature

Apple Working on All-New Operating System

Thursday September 25, 2025 1:11 pm PDT by
Apple is developing an all-new operating system codenamed "Charismatic," according to Bloomberg's Mark Gurman. Apple smart home hub concept based on rumors This is likely Apple's long-rumored "homeOS" operating system. In a report last month, Gurman said both Apple's rumored smart home hub in 2026 and tabletop robot in 2027 will run the new operating system. He said the software platform ...
iOS 26 Battery Glass Feature

iPhone 16 Pro Max 80% Charge Limit: One Year Later, Was It Worth It?

Wednesday September 24, 2025 3:58 pm PDT by
With the iPhone 15 series, I did an experiment and kept my iPhone's Charge Limit set at 80 percent for an entire year. It provided an interesting look at the impact of charge limits on battery longevity, so I decided to repeat it for the iPhone 16 line. Since September 2024, my iPhone 16 Pro Max has been limited to an 80 percent charge, with no cheating. As of today, my battery's maximum...
iOS 26

Apple Continues to Prepare iOS 26.0.1 With Multiple Bug Fixes Expected

Sunday September 28, 2025 1:30 pm PDT by
Apple is preparing to release iOS 26.0.1, according to a private account on X with a proven track record of sharing information about future iOS versions. The account initially said iOS 26.0.1 would have a build number of 23A350, but they now expect the update to have a build number of 23A355. This suggests that the software update will include more bug fixes or changes than initially...
Apple MacBook Pro M4 hero

New MacBook Pro Nears Mass Production, But Four Bigger Upgrades Expected Next Year

Sunday September 28, 2025 2:08 pm PDT by
Apple's next MacBook Pro models will enter mass production soon, according to the latest information shared by Bloomberg's Mark Gurman. In his Power On newsletter today, Gurman said he continues to believe the new MacBook Pro models will be released at some point between late 2025 and the first quarter of 2026, meaning they should be available to order by March at the latest. Apple often...
AirPods Pro 3 Newsroom

Apple's 'Back to School' Offer Ends Soon, Now Applies to AirPods Pro 3

Wednesday September 24, 2025 7:20 am PDT by
Apple's annual "Back to School" promotion for students ends soon, so act fast if you want to score free AirPods with the purchase of an eligible new Mac or iPad. Until Tuesday, September 30, college students and qualifying educational staff in the U.S. can receive free AirPods 4 with Active Noise Cancellation when they purchase an eligible new Mac or iPad from Apple. This is a $179 value. ...
iPhone 17 Pro Colors

Skipped the iPhone 17 Pro? Here's What is Rumored for iPhone 18 Pro

Tuesday September 23, 2025 8:55 am PDT by
While the iPhone 18 Pro and iPhone 18 Pro Max are still a year away, there are already a few rumors about the devices that offer an early look ahead. Below, we have recapped some of the early iPhone 18 Pro rumors so far. This story was published previously, and it has been updated to reflect the latest rumors. Many early rumors prove to be true, but nothing is confirmed yet, and Apple's...
iphone 17 ceramic shield

Regular iPhone 17's USB-C Charging Speeds Tested With Apple Chargers

Friday September 26, 2025 9:01 am PDT by
The website ChargerLAB has tested the standard iPhone 17 model's USB-C charging speeds with a variety of Apple's chargers, from 18W to 140W. The device reached a peak charging speed of around 27W to 28W with these Apple chargers:29W USB-C Power Adapter 30W USB-C Power Adapter 35W Dual USB-C Port Power Adapter 35W Dual USB-C Port Compact Power Adapter 40W Dynamic Power Adapter with 60W Max...
Apple More Personal Siri Ad

Apple Responds to U.S. Class Action Lawsuit Over Delayed Siri Features

Friday September 26, 2025 6:57 am PDT by
In March, Apple delayed the launch of its personalized Siri features, and soon after the company was hit with multiple class action lawsuits over the situation. The plaintiffs said they never would have purchased an iPhone 16, or would have paid less, had they known Apple's marketing about the Siri features was false. In the U.S., all of the complaints were consolidated into one class...
maxresdefault

Review: A Week With the iPhone 17 Pro

Friday September 26, 2025 12:51 pm PDT by
Apple's iPhone 17 models have been out for a week now, so we thought we'd do a longer-term review of the flagship iPhone 17 Pro and Pro Max now that we've been able to spend more time with them. Subscribe to the MacRumors YouTube channel for more videos. MacRumors videographer Dan Barbera has a Silver iPhone 17 Pro and a Cosmic Orange iPhone 17 Pro Max, and despite a lot of concern over...