Verizon Cracking Down on Customers Still Using Faulty Galaxy Note 7 Devices
Though Samsung's Galaxy Note 7 has been discontinued for several months because of battery issues, there are still "thousands" of Verizon customers who are continuing to use the devices against the company's advice.
To put a stop to the rogue Note 7 users, Verizon tells Fortune that it's prepared to take more extreme steps to disable the devices. Verizon has already issued a carrier update that stops the Galaxy Note 7 from working, but some customers have been able to avoid installing it.
Verizon plans to make it so calls placed on remaining Galaxy Note 7 devices will only connect to the company's customer service representatives, with the exception of 911 calls. Verizon is also considering charging customers who continue to use the Note 7 for the full retail price of the device, as it has sent out refunds.
"In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase," a Verizon spokeswoman tells Fortune. "The recalled Note 7s pose a safety risk to our customers and those around them."
Verizon customers who return a Note 7 device to the company continue to be eligible for a $100 bill credit and no upgrade fee as an incentive to choose a new smartphone.
Samsung has not officially announced the results of an internal investigation it conducted on the Galaxy Note 7, but company sources yesterday told Reuters that Samsung has concluded the battery was the reason behind the fires. Samsung was able to replicate the fires during its investigation, though the cause was not able to be explained by hardware design or software.
Samsung's official results will be shared on January 23, and the company is also expected to share details on measures it will take to prevent similar battery issues in the future.
Popular Stories
Apple may have canceled the super scratch resistant anti-reflective display coating that it planned to use for the iPhone 17 Pro models, according to a source with reliable information that spoke to MacRumors.
Last spring, Weibo leaker Instant Digital suggested Apple was working on a new anti-reflective display layer that was more scratch resistant than the Ceramic Shield. We haven't heard...
Apple has completed Engineering Validation Testing (EVT) for at least one iPhone 17 model, according to a paywalled preview of an upcoming DigiTimes report.
iPhone 17 Air mockup based on rumored design
The EVT stage involves Apple testing iPhone 17 prototypes to ensure the hardware works as expected. There are still DVT (Design Validation Test) and PVT (Production Validation Test) stages to...
Apple will likely manufacture its 20th anniversary iPhone models in China, despite broader efforts to shift production to India, according to Bloomberg's Mark Gurman.
In 2027, Apple is planning a "major shake-up" for the iPhone lineup to mark two decades since the original model launched. Gurman's previous reporting indicates the company will introduce a foldable iPhone alongside a "bold"...
This week marks the 10th anniversary of the Apple Watch, which launched on April 24, 2015. Yesterday, we recapped features rumored for the Apple Watch Series 11, but since 2015, the Apple Watch has also branched out into the Apple Watch Ultra and the Apple Watch SE, so we thought we'd take a look at what's next for those product lines, too.
2025 Apple Watch Ultra 3
Apple didn't update the...
Apple is preparing to launch a dramatically thinner iPhone this September, and if recent leaks are anything to go by, the so-called iPhone 17 Air could boast one of the most radical design shifts in recent years.
iPhone 17 Air dummy model alongside iPhone 16 Pro (credit: AppleTrack)
At just 5.5mm thick (excluding a slightly raised camera bump), the 6.6-inch iPhone 17 Air is expected to become ...
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices.
Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025:
Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
All upcoming iPhone 17 models will come equipped with 12GB of RAM to support Apple Intelligence, according to the Weibo-based leaker Digital Chat Station.
The claim from the Chinese leaker, who has sources within Apple's supply chain, comes a few days after industry analyst Ming-Chi Kuo said that the iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max will all be equipped with 12GB of RAM.
...
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
