Some Sprint Users Unable to Connect to LTE After iOS 9.3 Update, Fix in the Works [Update: Resolved]

Since the launch of iOS 9.3 last week, some Sprint users have been unable to connect to LTE networks, according to reports on Twitter and reddit. After updating, affected users say their iPhones will only connect 3G, and there appears to be no clear fix with resets and reinstalls not solving the problem for most people.

According to one reddit user in California, he's having issues when his iPhone attempts to connect to a specific LTE band. Affected users are frustrated with the connectivity problems, with some reporting an inability to receive any messages or updates when not on Wi-Fi. Most users seeing problems appear to be using Apple's latest devices.
I'm having data issues as well on my 6s Plus in the LA/OC market. Over the past three days I've been troubleshooting on my 80 mile round trip commute via Field Test and Speedtest. I've figured out that data transfer is broken when connected to Clear B41. No problems on Sprint B41, B25 or EVDO. I've created a ticket with Sprint Care, and supposedly they have notified their network team. I'm awaiting a response.

I've talked to Apple as well, they did a diagnostic test that came up normal...of course it did, because I was not connected to Clear B41 at the time. At this point, the only course of action is to either disable LTE or revert back to 9.2.1 before Apple stops signing it. I'm not sure if this has to do with the WiMAX shutdown in my market, but I have noticed that the TAC went from 9xxx to 3xxxx after the shutdown. I've restored three times via iTunes to no avail.
As of this afternoon, Sprint has begun sending out text messages to its subscriber base, acknowledging the data connection problem. Sprint says that it is aware of the issue and "working quickly" on a fix.

sprintdataconnectionissues
Apple this morning released an iOS 9.3.1 update with a fix for an unrelated web linking bug, and while it's not clear if the new update fixes the Sprint issue, it's unlikely as Sprint's text messages were sent out after the update was released.

Update 4/1: According to Sprint, the data connection issues affecting users were resolved this morning.



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25 months ago

So much for being the "most stable release of an update" ever.

How many betas did they release again? Apple software glitches are getting ridiculous.

This is probably because of the Sprint Carrier Update.


Sprint has begun sending out text messages to its subscriber base, acknowledging the data connection problem. Sprint says that it is aware of the issue and "working quickly" on a fix.



(Thanks, Kyle!)


Shows that the Apple Bashers aren't actually reading the articles.
Rating: 16 Votes
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25 months ago
So much for being the "most stable release of an update" ever.
Rating: 10 Votes
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25 months ago

How many betas did they release again? Apple software glitches are getting ridiculous.


This is most likely due to Sprint's carrier update which just happened to be sent at the same time as 9.3 - not much to do with Apple.
Rating: 8 Votes
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25 months ago
how did we find out, did someone accidentally use Sprint? (I kid, I kid)
[doublepost=1459464319][/doublepost]

Both of them?

(I kid, I kid!)

Geez we think alike. Want to grab a coffee?
Rating: 7 Votes
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25 months ago
How many betas did they release again? Apple software glitches are getting ridiculous.
Rating: 6 Votes
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25 months ago

How many betas did they release again? Apple software glitches are getting ridiculous.

Sounds like not to many beta users have sprint
Rating: 6 Votes
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25 months ago
It's not an Apple problem. It's a Sprint problem. hence the sprint apology.
You get what you pay for when you go Sprint...
Rating: 4 Votes
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25 months ago
Well that sucks for their customers because Sprint's 3G network is truly awful.
Rating: 3 Votes
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25 months ago
Im a sprint user- I notice the data speed sucked but TBH I just chalked it up to Sprint's network! So- cool! I guess it doesn't really suck as bad as I had resigned myself to believing... :)
[doublepost=1459468131][/doublepost]

Sprint is awful period. Bet this is a desperate attempt by Sprint at Scapegoating or an excuse for that


My thoughts exactly lol

how did we find out, did someone accidentally use Sprint? (I kid, I kid)
[doublepost=1459464319][/doublepost]
Geez we think alike. Want to grab a coffee?


Guys! That's not nice!! I'm a Sprint customer!

.... and I just assumed the network sucked as usual...
Rating: 2 Votes
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25 months ago
I'm cool :cool:... Didn't give a crap about Sprint. I don't even use my cellular service since 90% of the people at my college who contact me having iPhones and use Wi-FI 24/7.
Rating: 2 Votes
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