Some Sprint Users Unable to Connect to LTE After iOS 9.3 Update, Fix in the Works [Update: Resolved]

by

Since the launch of iOS 9.3 last week, some Sprint users have been unable to connect to LTE networks, according to reports on Twitter and reddit. After updating, affected users say their iPhones will only connect 3G, and there appears to be no clear fix with resets and reinstalls not solving the problem for most people.

According to one reddit user in California, he's having issues when his iPhone attempts to connect to a specific LTE band. Affected users are frustrated with the connectivity problems, with some reporting an inability to receive any messages or updates when not on Wi-Fi. Most users seeing problems appear to be using Apple's latest devices.

I'm having data issues as well on my 6s Plus in the LA/OC market. Over the past three days I've been troubleshooting on my 80 mile round trip commute via Field Test and Speedtest. I've figured out that data transfer is broken when connected to Clear B41. No problems on Sprint B41, B25 or EVDO. I've created a ticket with Sprint Care, and supposedly they have notified their network team. I'm awaiting a response.

I've talked to Apple as well, they did a diagnostic test that came up normal...of course it did, because I was not connected to Clear B41 at the time. At this point, the only course of action is to either disable LTE or revert back to 9.2.1 before Apple stops signing it. I'm not sure if this has to do with the WiMAX shutdown in my market, but I have noticed that the TAC went from 9xxx to 3xxxx after the shutdown. I've restored three times via iTunes to no avail.

As of this afternoon, Sprint has begun sending out text messages to its subscriber base, acknowledging the data connection problem. Sprint says that it is aware of the issue and "working quickly" on a fix.

sprintdataconnectionissues
Apple this morning released an iOS 9.3.1 update with a fix for an unrelated web linking bug, and while it's not clear if the new update fixes the Sprint issue, it's unlikely as Sprint's text messages were sent out after the update was released.

Update 4/1: According to Sprint, the data connection issues affecting users were resolved this morning.

Top Rated Comments

(View all)
Avatar
54 months ago

So much for being the "most stable release of an update" ever.

How many betas did they release again? Apple software glitches are getting ridiculous.

This is probably because of the Sprint Carrier Update.


Sprint has begun sending out text messages to its subscriber base, acknowledging the data connection problem. Sprint says that it is aware of the issue and "working quickly" on a fix.



(Thanks, Kyle!)

Shows that the Apple Bashers aren't actually reading the articles.
Score: 16 Votes (Like | Disagree)
Avatar
54 months ago
So much for being the "most stable release of an update" ever.
Score: 10 Votes (Like | Disagree)
Avatar
54 months ago

How many betas did they release again? Apple software glitches are getting ridiculous.

This is most likely due to Sprint's carrier update which just happened to be sent at the same time as 9.3 - not much to do with Apple.
Score: 8 Votes (Like | Disagree)
Avatar
54 months ago
how did we find out, did someone accidentally use Sprint? (I kid, I kid)
[doublepost=1459464319][/doublepost]

Both of them?

(I kid, I kid!)

Geez we think alike. Want to grab a coffee?
Score: 7 Votes (Like | Disagree)
Avatar
54 months ago

How many betas did they release again? Apple software glitches are getting ridiculous.

Sounds like not to many beta users have sprint
Score: 6 Votes (Like | Disagree)
Avatar
54 months ago
How many betas did they release again? Apple software glitches are getting ridiculous.
Score: 6 Votes (Like | Disagree)

Top Stories

Leaker: Apple to Stick With Lightning Over USB-C for 'iPhone 12' Before Going Port-Less Next Year

Tuesday May 26, 2020 2:31 am PDT by
Apple will use a Lightning port instead of USB-C in the upcoming "iPhone 12," but it will be the last major series of Apple's flagship phones to do so, with models set to combine wireless charging and a port-less Smart Connector system for data transfer and syncing in the iPhone "13 series" next year. The above claim comes from occasional Apple leaker and Twitter user "Fudge" (@choco_bit),...

Apple Releases macOS Catalina 10.15.5 With Battery Health Management Features, Fix for Finder Freezing

Tuesday May 26, 2020 1:59 pm PDT by
Apple today released macOS Catalina 10.15.5, the fifth update to the macOS Catalina operating system that was released in October 2019. macOS Catalina 10.15.5 comes two months after the launch of macOS Catalina 10.15.4, which introduced Screen Time Communication Limits. macOS Catalina 10.15.5 is a free update that can be downloaded from the Mac App Store using the Update feature in the...

16-Inch MacBook Pro, iPad Pro, and iMac Pro With Mini-LED Displays Again Rumored to Launch in 2021

Tuesday May 26, 2020 5:30 am PDT by
Apple plans to release several higher-end devices with Mini-LED displays in 2021, including a new 12.9-inch iPad Pro in the first quarter, a new 16-inch MacBook Pro in the second quarter, and a new 27-inch iMac in the second half of the year, according to Jeff Pu, an analyst at Chinese research firm GF Securities. This timeframe lines up with one shared by analyst Ming-Chi Kuo, who recently...

Leaker Shares Details on 'iPhone 13' Camera

Wednesday May 27, 2020 4:27 pm PDT by
The next-generation iPhone 12 lineup coming in fall 2020 isn't out yet, but Fudge (@choco_bit), a leaker who sometimes shares information on upcoming Apple devices, today offered up details on what Apple has in store for the 2021 iPhone 13's camera setup. A simple design drawing depicts a device with a four camera array, which Fudge claims will have the following features: 64-megapixel...

Jailbreak Tool 'unc0ver' 5.0 Released With iOS 13.5 Compatibility

Sunday May 24, 2020 3:06 pm PDT by
The team behind the "unc0ver" jailbreaking tool for iOS has released version 5.0.0 of its software that claims to have the ability to jailbreak "every signed iOS version on every device" using a zero-day kernel vulnerability by Pwn20wnd, a renowned iOS hacker. The announcement comes just days after it was announced that the tool would soon launch. The unc0ver website highlights how the tool...

Apple Making It Harder to Avoid Nagging macOS Update Notifications

Thursday May 28, 2020 8:13 am PDT by
With the release of macOS Catalina 10.15.5 and related security updates for macOS Mojave and High Sierra earlier this week, Apple is making it more difficult for users to ignore available software updates and remain on their current operating system versions. Included in the release notes for macOS Catalina 10.15.5 is the following:- Major new releases of macOS are no longer hidden when...

HBO Max Now Available on Apple TV and iOS Devices

Wednesday May 27, 2020 2:42 am PDT by
HBO Max launched today, and is now available on Apple TV, iPhone, and iPad. WarnerMedia's new streaming service, which replaces HBO Now, combines HBO content with shows and films from Warner Bros and Turner TV. The service is available as a native app on the ‌Apple TV‌ HD and ‌Apple TV‌ 4K, but second and third-generation ‌Apple TV‌ owners will need to AirPlay HBO Max content...

First App Using Apple and Google's Exposure Notification API Launches in Switzerland

Tuesday May 26, 2020 3:02 pm PDT by
The first app that takes advantage of the Exposure Notification API developed by Apple and Google has launched in Switzerland, according to a report from the BBC. A team of app developers working on contact tracing app called SwissCovid have rolled out the app in a beta capacity for members of the Swiss army, hospital workers, and civil servants. After the app is tested and approved by MPs,...

Anker Launches $100 24K Gold-Plated USB-C to Lightning Cable

Wednesday May 27, 2020 12:47 pm PDT by
Anker, a brand normally known for its well-made, affordable accessories for Apple devices, has debuted a new $100 24K gold-plated USB-C to Lightning cable. According to Anker, the cable, which is in the PowerLine+ III family, features a "Special Edition Gold Design" that's "bold yet elegant" with the aforementioned gold-plated cable heads and matching braided gold and black cable. The...

Apple Reissuing Numerous iOS App Updates, Potentially Related to Recent 'This App is No Longer Shared' Bug

Sunday May 24, 2020 9:13 pm PDT by
Over the past few hours, a number of MacRumors readers have reported seeing dozens or even hundreds of pending app updates showing in the App Store on their iOS devices, including for many apps that were already recently updated by the users. In many cases, the dates listed on these new app updates extend back as far as ten days. Apple has not shared any information as to why updates for...