GoogleauthenticateGoogle has pulled its Google Authenticator app from the App Store following an update that removes all stored accounts when installed.

The app is used with Google's two-factor authentication service to make logging in to Google accounts more secure.

TechCrunch reports that users who don't have a trusted computer will need to reset their all stored tokens on Google that allow other services like Dropbox or Evernote to connect to users' Google accounts.

Updating the app removes all your existing accounts, with users complaining in reviews for the update that they’ve lost their Dropbox, Google Apps, DreamHost, Twilio, Evernote and other tokens after updating and have been forced to sync each over again. It could leave you locked out of your accounts entirely and forced to contact support for a reset, as Dashlane’s co-founder Alexis Fogel tells us is happening with his service, and it’s something that will also result in an awful lot of unnecessary busy work to set up things that have already been set up before.

The update points to a larger potential problem with iOS 7, where app updates will download automatically onto iOS devices. MacRumors has heard from several iOS 7 beta testers who lost their account info on Google Authenticator because the update was downloaded automatically when it was released.

iOS 7 users do have the option to revert to the manual update scheme used in prior versions of iOS.

There is no word from Google on when the app will be updated and returned to the App Store. The update also includes a new design with a flat icon to match Apple's iOS 7 look-and-feel.

Google Authenticator is normally available free from the App Store. [Direct Link]

Top Rated Comments

supmango Avatar
115 months ago
This isn't an OS problem. It's a problem with developers not properly testing apps before they are distributed.
Score: 11 Votes (Like | Disagree)
SandboxGeneral Avatar
115 months ago
iOS 7 users do have the option to revert to the manual update scheme used in prior versions of iOS.

This will be one of the things I'll be doing when iOS 7 comes to my devices.
Score: 6 Votes (Like | Disagree)
Goldfrapp Avatar
115 months ago
Big freakin' deal. :rolleyes:

All you, people, had to do was re-scan the barcode found in your account settings and you'd be good to go.

People love to dramatize, I tell ya.

:rolleyes::rolleyes:
Score: 4 Votes (Like | Disagree)
baryon Avatar
115 months ago
Software updates: Ruining everything, every time, for everyone since 2001.

If it ain't broke, don't fix it.
Score: 3 Votes (Like | Disagree)
Rigby Avatar
115 months ago
The text of this article is inaccurate. The Authenticator app has nothing to do with allowing "other services like Dropbox or Evernote to connect to users' Google accounts", and it does not "store tokens on Google". It just needs to be re-synced with with any accounts that you use it for (e.g. Dropbox, Google etc.).
Score: 3 Votes (Like | Disagree)
Eraserhead Avatar
115 months ago
Software updates: Ruining everything, every time, for everyone since 2001.

If it ain't broke, don't fix it.

Except for all the bugs and security issues that are fixed by updates...

Google should be reconsidering their delivery process here for this screwup.
Score: 2 Votes (Like | Disagree)

Popular Stories

home app ios 16

Apple Confirms iPad Will No Longer Be Supported as a Home Hub in iOS 16

Wednesday June 22, 2022 12:38 pm PDT by
The iPad will no longer be able to be used as a home hub following the launch of iOS 16, iPadOS 16, macOS Ventura, and the HomePod 16 software this fall, Apple confirmed today. As discovered in iOS 16 code by MacRumors contributor Steve Moser, Apple says that the iPad will no longer be supported as a home hub. This information will be displayed in the Home app after updating to iOS 16.A home ...
apple ar headset concept 2

Apple CEO Tim Cook Hints at AR/VR Headset: 'Stay Tuned and You'll See What We Have to Offer'

Wednesday June 22, 2022 6:34 pm PDT by
CEO Tim Cook this week did an interview with China Daily, where he once again commented on on the future of augmented reality and hinted at Apple's work on an AR/VR headset. Render via designer Ian Zelbo Cook said that Apple is excited about the opportunities available with augmented reality, which is not too far off from prior comments that he's made, but he went on to say that people should ...
customize wallpaper setting ios 16

iOS 16 Beta 2 Tidbits: New Wallpaper Colors, Backup Over LTE, SMS Filtering and More

Wednesday June 22, 2022 2:16 pm PDT by
Apple today seeded the second betas of iOS 16 and iPadOS 16 to developers for testing purposes, and the new betas introduce new features and refine some of the changes that Apple made with the first iOS 16 release. Subscribe to the MacRumors YouTube channel for more videos. Lock Screen Photo Wallpaper Customization When customizing a photo on the Lock Screen, there are two new DuoTone and...
Shazam Music Recognition Control Center

iPhone's Built-In Music Recognition Feature Syncs With Shazam App on iOS 16

Tuesday June 21, 2022 7:37 am PDT by
Since the release of iOS 14.2 in 2020, the iPhone has included a built-in Music Recognition feature in Control Center powered by Shazam. And with iOS 16, and also the iOS 15.6 beta, the feature has received a small but useful upgrade. As noted by Twitter user @someone_andrew, songs identified with Music Recognition in Control Center finally sync with the Shazam app. It also remains...
2022 back to school apple

Apple Launches 2022 Back to School Offer: Up to $150 Gift Card With Mac or iPad

Friday June 24, 2022 5:08 am PDT by
Apple today launched its annual "Back to School" promotion for college/university students in the United States and Canada. This year's promotion offers a free Apple gift card with the purchase of an eligible Mac or iPad, rather than free AirPods like last year. Apple is also offering students 20% off AppleCare+ plans during the promotion. Apple is offering a $150 gift card with the purchase ...
ios 16 lock screen feature2

Apple Seeds Second Betas of iOS 16 and iPadOS 16 to Developers

Wednesday June 22, 2022 10:07 am PDT by
Apple today seeded the second betas of upcoming iOS 16 and iPadOS 16 updates to developers for testing purposes, with the updates coming two weeks after Apple unveiled the new software at WWDC and released the initial betas. Registered developers can download the iOS and iPadOS 16 profiles from the Apple Developer Center, and once installed, the betas will be available over the air. Given...
apple ar headset concept 1

Apple Rumored to Announce 'Game-Changer' AR/VR Headset in January 2023

Friday June 24, 2022 2:52 am PDT by
Apple is "likely" to announce its long-rumored mixed-reality headset as soon as January 2023, Apple analyst Ming-Chi Kuo has reiterated. Concept render based on purported leaked information by Ian Zelbo In a detailed post on Medium, Kuo explained that Apple's headset will be a "game-changer" for the augmented-reality and virtual-reality market. Describing some of the headset's...