GoogleauthenticateGoogle has pulled its Google Authenticator app from the App Store following an update that removes all stored accounts when installed.

The app is used with Google's two-factor authentication service to make logging in to Google accounts more secure.

TechCrunch reports that users who don't have a trusted computer will need to reset their all stored tokens on Google that allow other services like Dropbox or Evernote to connect to users' Google accounts.

Updating the app removes all your existing accounts, with users complaining in reviews for the update that they’ve lost their Dropbox, Google Apps, DreamHost, Twilio, Evernote and other tokens after updating and have been forced to sync each over again. It could leave you locked out of your accounts entirely and forced to contact support for a reset, as Dashlane’s co-founder Alexis Fogel tells us is happening with his service, and it’s something that will also result in an awful lot of unnecessary busy work to set up things that have already been set up before.

The update points to a larger potential problem with iOS 7, where app updates will download automatically onto iOS devices. MacRumors has heard from several iOS 7 beta testers who lost their account info on Google Authenticator because the update was downloaded automatically when it was released.

iOS 7 users do have the option to revert to the manual update scheme used in prior versions of iOS.

There is no word from Google on when the app will be updated and returned to the App Store. The update also includes a new design with a flat icon to match Apple's iOS 7 look-and-feel.

Google Authenticator is normally available free from the App Store. [Direct Link]

Top Rated Comments

supmango Avatar
105 months ago
This isn't an OS problem. It's a problem with developers not properly testing apps before they are distributed.
Score: 11 Votes (Like | Disagree)
SandboxGeneral Avatar
105 months ago
iOS 7 users do have the option to revert to the manual update scheme used in prior versions of iOS.

This will be one of the things I'll be doing when iOS 7 comes to my devices.
Score: 6 Votes (Like | Disagree)
Goldfrapp Avatar
105 months ago
Big freakin' deal. :rolleyes:

All you, people, had to do was re-scan the barcode found in your account settings and you'd be good to go.

People love to dramatize, I tell ya.

:rolleyes::rolleyes:
Score: 4 Votes (Like | Disagree)
baryon Avatar
105 months ago
Software updates: Ruining everything, every time, for everyone since 2001.

If it ain't broke, don't fix it.
Score: 3 Votes (Like | Disagree)
Rigby Avatar
105 months ago
The text of this article is inaccurate. The Authenticator app has nothing to do with allowing "other services like Dropbox or Evernote to connect to users' Google accounts", and it does not "store tokens on Google". It just needs to be re-synced with with any accounts that you use it for (e.g. Dropbox, Google etc.).
Score: 3 Votes (Like | Disagree)
Eraserhead Avatar
105 months ago
Software updates: Ruining everything, every time, for everyone since 2001.

If it ain't broke, don't fix it.

Except for all the bugs and security issues that are fixed by updates...

Google should be reconsidering their delivery process here for this screwup.
Score: 2 Votes (Like | Disagree)

Top Stories

apple california streaming event

Apple Event Announced: 'California Streaming' on September 14 With iPhone 13, Apple Watch Series 7 Expected

Tuesday September 7, 2021 9:03 am PDT by
Apple today announced that it will be holding a special event on Tuesday, September 14 at 10:00 a.m. The event will take place at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with WWDC and last year's fall events, this new event will be held digitally with no members of the media invited to attend in person. Apple will likely provide pre-taped segments for...
Apple Prefer Lightning Over USB C Feature

iPhone Sticking With Lightning Port Over USB-C for 'Foreseeable Future'

Tuesday March 2, 2021 9:32 am PST by
Apple will retain the Lightning connector on the iPhone for the "foreseeable future," with no intention of switching to USB-C, according to reliable analyst Ming-Chi Kuo. In spite of much of the industry moving toward USB-C, Apple will not be using it to replace the Lightning connector on the iPhone 13, or indeed on any iPhone model for the time being. In a note seen by MacRumors yesterday,...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
original iphone

Phil Schiller Says iPhone Was 'Earth-Shattering' Ten Years Ago and Remains 'Unmatched' Today

Monday January 9, 2017 7:15 am PST by
To commemorate the tenth anniversary of the iPhone, Apple marketing chief Phil Schiller sat down with tech journalist Steven Levy for a wide-ranging interview about the smartphone's past, present, and future. The report first reflects upon the iPhone's lack of support for third-party apps in its first year. The argument inside Apple was split between whether the iPhone should be a closed...
iOS 15 icon on phone

Apple Seeds Sixth Betas of iOS and iPadOS 15 to Developers

Tuesday August 17, 2021 10:05 am PDT by
Apple today seeded the sixth betas of iOS and iPadOS 15 to developers for testing purposes, with the updates coming one week after Apple released the fifth betas. Registered developers can download the profile for the iOS and iPadOS betas from the Apple Developer Center, and once the profile is installed, beta updates will be available over the air. iOS 15 is a major update that...
maroon5memories

Apple Collaborates With Maroon 5 to Add 'Memories' Song to Photos App

Wednesday September 25, 2019 12:02 pm PDT by
Apple has teamed up with Maroon 5 to add the group's new song "Memories" to the Memories feature in the Photos app, allowing it to be used for photo slide show creations, reports Billboard. "Memories" will be available as a soundtrack option for a limited time and it is available to iPhone and iPad users running the latest iOS 13 and iPadOS software. Memories in the Photos app are created ...
it home ecommerce app iphone 13

iPhone 13 to Launch on September 17, AirPods 3 on September 30, Claims Report

Wednesday August 25, 2021 2:42 am PDT by
Apple may be planning to launch the iPhone 13 on Friday, September 17 and third-generation AirPods on Thursday, September 30, according to an image of an e-commerce app discovered by Chinese language site IT Home. The screenshot, originally posted by Weibo account @PandaIsBald, suggests all four iPhone 13 models will go on sale on September 17, followed by the AirPods 3 on September 30....
MacBook Pro Coating

Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

Saturday October 17, 2015 7:58 am PDT by
Apple has issued an internal notice about a new Quality Program that addresses anti-reflective coating issues on MacBook and MacBook Pro models with Retina displays, as confirmed by multiple sources. These issues include the anti-reflective coating on displays wearing off or delaminating under certain circumstances. Apple will replace Retina displays on affected MacBook or MacBook Pro models ...
iPhone 13 Dummy Thumbnail 2

Full iPhone 13 Feature Breakdown: Everything Rumors Say We Can Expect

Tuesday August 31, 2021 7:50 am PDT by
With the launch of Apple's iPhone 13 lineup believed to be just a few weeks away, we have compiled all of the coherent rumors from our coverage over the past year to build a full picture of the features and upgrades coming to the company's new smartphones. For clarity, only explicit improvements, upgrades, and new features compared to the iPhone 12 lineup are listed. It is worth noting that...
iphone 12 colors 2021

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived in October 2020 in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone...