Apple Replacing and Investigating New iPads with Wi-Fi Problems

wireless

An internal AppleCare document published by 9to5Mac reveals that Apple is currently investigating complaints about poor Wi-Fi performance in some new iPad models.

In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.

Symptoms can include, but are not limited to:

- Intermittent connectivity
- Slow Wi-Fi speeds
- Wi-Fi network not seen.

This policy seems limited to Wi-Fi models and not to the LTE models. Affected customers will reportedly get their iPad replaced and their unit sent to Apple hardware engineers for further investigation.

User reports of weak Wi-Fi signals began shortly after the new iPad's launch.

Top Rated Comments

Derpage Avatar
132 months ago
So uh, can the mods unlock this thread:
https://forums.macrumors.com/showthread.php?t=1348160 (https://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?
Score: 22 Votes (Like | Disagree)
indiekiduk Avatar
132 months ago
So uh, can the mods unlock this thread:
https://forums.macrumors.com/showthread.php?t=1348160 (https://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?

I had the same problem as that guy. Wifi chip was fried, wouldn't connect to anything. Returned it for a replacement which works fine.

Xcode console said wifi chip failure which is how I knew for definite it was broken.

Also after 3 attempts to connect it kernel panicked and rebooted.
Score: 9 Votes (Like | Disagree)
arn Avatar
132 months ago
How is this news? Apple does these captures on literally *every* new product, even updated Macs. It's called an EFFA capture (Early Field Failure Analysis) and they do it so they can retool the assembly line to rev products if necessary for fixes (MacBook Pro's SATA ports last year being a perfect example).

I hate sensationalist reporting.

People who are affected may want to know they can get it replaced.
Score: 9 Votes (Like | Disagree)
0098386 Avatar
132 months ago
So uh, can the mods unlock this thread:
https://forums.macrumors.com/showthread.php?t=1348160 (https://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?

Hear hear.
Score: 8 Votes (Like | Disagree)
mikethebigo Avatar
132 months ago
Every version of the iPad has had worse wifi reception than a typical computer. It's a low power mobile wifi chip, and it's surrounded on 3 sides by signal-blocking aluminum.
Score: 6 Votes (Like | Disagree)
cdmoore74 Avatar
132 months ago
So uh, can the mods unlock this thread:
https://forums.macrumors.com/showthread.php?t=1348160 (https://forums.macrumors.com/showthread.php?t=1348160)
So all those apologists and fanboys who viciously flamed this dude can apologize?


It's a shame that when people have real problems they get tagged as Apple haters. People want to believe that Apple can do wrong and that it's products are the gold standard but their no different from other companies.
Score: 5 Votes (Like | Disagree)

Popular Stories

apple ar headset concept 1

Apple's Headset Said to Feature 14 Cameras Enabling Lifelike Avatars, Jony Ive Has Remained Involved With Design

Friday May 20, 2022 6:50 am PDT by
Earlier this week, The Information's Wayne Ma outlined struggles that Apple has faced during the development of its long-rumored AR/VR headset. Now, in a follow-up report, he has shared several additional details about the wearable device. Apple headset render created by Ian Zelbo based on The Information reporting For starters, one of the headset's marquee features is said to be lifelike...
iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
sony headphones 1

Sony's New WH-1000XM5 Headphones vs. Apple's AirPods Max

Friday May 20, 2022 12:18 pm PDT by
Sony this week came out with an updated version of its popular over-ear noise canceling headphones, so we picked up a pair to compare them to the AirPods Max to see which headphones are better and whether it's worth buying the $400 WH-1000XM5 from Sony over Apple's $549 AirPods Max. Subscribe to the MacRumors YouTube channel for more videos. First of all, the AirPods Max win out when it comes ...
studio display 3

Apple's Rumored 27-Inch Mini-LED Display Now Said to Launch in October

Friday May 20, 2022 8:07 am PDT by
Apple now plans to release a new 27-inch display with mini-LED backlighting in October due to the Shanghai lockdown, which has resulted in production of the display being delayed, according to display industry consultant Ross Young. In a tweet, Young said Apple is in the process of moving production of the display from Quanta Computer to a different supplier and/or location, resulting in a...
HomePodandMini feature green

Kuo: Apple to Release New HomePod in Late 2022 or Early 2023

Friday May 20, 2022 8:55 am PDT by
Apple is working on an updated version of the HomePod that could come in the fourth quarter of 2022 or the first quarter of 2023, according to Apple analyst Ming-Chi Kuo. Kuo says that there "may not be much innovation in hardware design" for the new HomePod, and there is no word on what size the device will be and if it will be a HomePod mini successor or a larger speaker. Apple would ...
airtag purple

Best Apple Deals of the Week: Save on AirTag, AirPods 3, and iPads

Friday May 20, 2022 8:01 am PDT by
Solid markdowns on the AirTag, AirPods 3, and a few iPad models were introduced this week, and below you'll find all of the best deals of the past few days that are still available to purchase. AirTag Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. What's the...