Apple Replacing and Investigating New iPads with Wi-Fi Problems
An internal AppleCare document published by 9to5Mac reveals that Apple is currently investigating complaints about poor Wi-Fi performance in some new iPad models.
In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.
Symptoms can include, but are not limited to:
- Intermittent connectivity
- Slow Wi-Fi speeds
- Wi-Fi network not seen.
This policy seems limited to Wi-Fi models and not to the LTE models. Affected customers will reportedly get their iPad replaced and their unit sent to Apple hardware engineers for further investigation.
User reports of weak Wi-Fi signals began shortly after the new iPad's launch.